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Auto Reply

Gravity Support Forums » Plugin Support » Gravity Forms

  1. joseph@reknew.org
    Member

    I've done all I know to do after reading the forms and paying for a license and I still have not succeeded at getting an auto response working.

    Please help.

    Posted 11 years ago on Tuesday September 25, 2012 | Permalink

  2. David Peralty

    Can you give me more information on what you are trying to do? What do you mean by auto response?

    Posted 11 years ago on Tuesday September 25, 2012 | Permalink

  3. joseph@reknew.org
    Member

    David... thanks for the question. You're right, I was not clear enough.

    Notifications. When a form is sent there is an option for a "notification to user" to be sent. I have it turned on and I bought the plan and installed said "key" to make notifications work... however, they are not, yet.

    Posted 11 years ago on Tuesday September 25, 2012 | Permalink

  4. David Peralty

    Can you upload an image of your notification section so I can take a look at how you have it set for that form? Many people have issues with notifications due to server settings. Usually, if they are set-up correctly in Gravity Forms, we have them install and configure a SMTP plugin and make sure they've created a real e-mail address to send the e-mail from on their server.

    Gravity Forms uses WordPress' built-in wp-mail.php sendmail file to send e-mails. You might want to check PHP logs to see if there is something wrong. If everything is set-up correctly, and your server isn't creating errors, then the SMTP plugins available might help you.

    Posted 11 years ago on Tuesday September 25, 2012 | Permalink