alexgold Gravity Support Forums User Favorites: alexgold en-US Tue, 21 Apr 2026 08:27:23 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/one-site-two-forms-only-one-sends-notifications-to-admin#post-47939 Tue, 31 Jan 2012 16:03:15 +0000 conceramedia 47939@https://legacy.forums.gravityhelp.com/ <p>I was having the same issue (form sends emails to gmail/yahoo addresses but not to the address with the domain name. My site is hosted at Bluehost and the email is managed elsewhere. As mentioned above, that was the problem. Bluehost walked me through changing the DNS zone and it fixed the issue. Here's how:</p> <p>1. Go to the cPanel, scroll down to Domains and click DNS Zone Editor<br /> 2. Select the domain from the dropdown menu and then scroll down to MX (Mail Exchanger) records<br /> 3. Where it says, "Email Routing: Automatically Detect Configuration:Auto more »" click "more &gt;&gt;"<br /> 4. Change the routing to Remote<br /> 5. Save<br /> 6. That's it. Test it.</p> <p>Note: Keep in mind that this is only for mail that is hosted remotely- that wouldn't change anything for mail that is hosted on Bluehost. Bluehost emails would work for outgoing mail, but not incoming mail. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-are-not-working-or-take-20-to-40-min-to-send#post-43871 Tue, 13 Dec 2011 01:06:20 +0000 Chris Hajer 43871@https://legacy.forums.gravityhelp.com/ <p>If the wp_mail function in WordPress works for you, then that is fine. If not, we recommend the <a href="http://wordpress.org/extend/plugins/wp-mail-smtp/" rel="nofollow">WP Mail SMTP</a> plugin.</p> <p>The security of the mail delivery is largely dependent on the configuration of your host. If you use the WP Mail SMTP plugin, you can secure the SMTP connection with SSL and sent the email notifications securely. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-are-not-working-or-take-20-to-40-min-to-send#post-43845 Mon, 12 Dec 2011 19:03:51 +0000 Chineseand 43845@https://legacy.forums.gravityhelp.com/ <p>On this note, does Gravity Forms recommend using PHP mail over other methods? I'm wondering if there is a security advantage to one over another. Can the notification emails be intercepted? </p> https://legacy.forums.gravityhelp.com/topic/email-notification-doesnt-work#post-41374 Thu, 17 Nov 2011 00:48:25 +0000 owen1469 41374@https://legacy.forums.gravityhelp.com/ <p>I placed the following test code in a template to verify that wp_mail works.</p> <p>&lt;?php wp_mail('me@example.net', 'The subject', 'The message'); ?&gt;</p> <p>I changed the email address to my own but I will not in this post to protect myself from spam.</p> <p>However, my notifications are not working at all. wp_mail itself works, but notifications do not. Any ideas? </p> https://legacy.forums.gravityhelp.com/topic/email-notification-doesnt-work#post-40507 Tue, 08 Nov 2011 15:37:25 +0000 Carl Hancock 40507@https://legacy.forums.gravityhelp.com/ <p>If the failure is on the test send then the SMTP settings aren't correct. If the SMTP settings were correct then the test send would work. You'll need to explain this to BlueHost that the SMTP settings appear to be incorrect, walk them through what settings you have in place and then tell them exactly what error you are getting. The issue is definitely related to your SMTP settings. If they were correct, the test email would work. </p> https://legacy.forums.gravityhelp.com/topic/email-notification-doesnt-work#post-40503 Tue, 08 Nov 2011 15:28:56 +0000 alexgold 40503@https://legacy.forums.gravityhelp.com/ <p>Hi Carl,</p> <p>The failure is on the test send, as well as the notifications. I configured the plugin Rob recommended (WP Mail SMTP) exactly as my email client is configured. I then confirmed that I am using the correct port with Bluehost per Rob's suggestion, and I am using the correct port. This is not working. Without notification, Gravity Forms isn't much use, so I would greatly appreciate specific steps to fix this.</p> <p>Thank you,<br /> Alex</p> <p>P.S. If you would like the complete results of the test send, I would be happy to forward them. There may be something in there that will help you understand, but it's all Greek to me. Thank you. </p> https://legacy.forums.gravityhelp.com/topic/email-notification-doesnt-work#post-40462 Tue, 08 Nov 2011 12:57:37 +0000 Carl Hancock 40462@https://legacy.forums.gravityhelp.com/ <p>Are you still receiving this error message?<br /> <pre><code>SMTP -&gt; ERROR: Failed to connect to server: Connection timed out (110) SMTP Error: Could not connect to SMTP host.</code></pre> <p>If so then no, your SMTP settings are not configured properly OR you have a web hosting problem. That error message is a server error. It can't connect to the SMTP server using the settings you configured. </p> <p>After you configure the SMTP settings in WP Mail SMTP you will need to use the Test Email functionality that is included on the Settings page of the WP Mail SMTP plugin. It will let you send a test email. See if that email arrives.</p> <p>If it does, then you need to make sure your notifications are properly configured. You must set the SEND FROM address on the notifications to an email address that is associated with your SMTP account. You can't use any email address here, it has to be one associated with that SMTP service.</p> <p>Gravity Forms doesn't send the emails, your web server does. So any issues related to email notifications not being sent are going to be related to 1) your web server configuration 2) what you are using in the send from address for your notifications and 3) your smtp settings if using the WP Mail SMTP plugin. </p> <p>@travein You need to discuss this with bluehost. That is a hosting configuration issue. We used to host with BlueHost and had a similar issue, we contacted and discussed it with them and they had it resolved. </p> https://legacy.forums.gravityhelp.com/topic/email-notification-doesnt-work#post-40436 Tue, 08 Nov 2011 11:24:59 +0000 alexgold 40436@https://legacy.forums.gravityhelp.com/ <p>I would be OK with it sending from a weird email address, right now it's not sending at all. The SMTP appears to be configured properly, and I added the recommended SPF record to my DNS. So, as far as I can tell everything is setup as it should be. But it's not working... </p> https://legacy.forums.gravityhelp.com/topic/email-notification-doesnt-work#post-40426 Tue, 08 Nov 2011 10:45:48 +0000 travin 40426@https://legacy.forums.gravityhelp.com/ <p>I am also using Bluehost and have a similiar problem. My email gets sent but the "from email address is not the one I selected it to send. It sends the email from "freecla3@box721.bluehost.com" instead of <a href="mailto:noreply@paylaterproducts.com">noreply@paylaterproducts.com</a>. </p> https://legacy.forums.gravityhelp.com/topic/email-notification-doesnt-work#post-40425 Tue, 08 Nov 2011 10:30:24 +0000 alexgold 40425@https://legacy.forums.gravityhelp.com/ <p>P.S. I am using BlueHost. I notice on several other posts that GoDaddy is a serious problem, but that's not the case here.</p> <p>Indeed, I have successfully sent emails from a WordPress install on BlueHost using other, more basic contact forms than GravityForms and they worked fine. I like GravityForms much better in theory, but so far zero success on the email notifications. </p>