projectgoboy Gravity Support Forums User Favorites: projectgoboy en-US Thu, 16 Apr 2026 06:45:24 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/robert-harrell-above-and-beyond-customer-support#post-51068 Thu, 01 Mar 2012 18:40:13 +0000 Kevin Flahaut 51068@https://legacy.forums.gravityhelp.com/ <p>Thanks for the great testimonial. I'm very pleased that you had such a good support experience. Yeah, we all love Rob.. he's always on the ball and the man can cook a mean filet mignon to boot! </p> https://legacy.forums.gravityhelp.com/topic/robert-harrell-above-and-beyond-customer-support#post-50965 Wed, 29 Feb 2012 20:30:32 +0000 ThePhotoBoothPros.com 50965@https://legacy.forums.gravityhelp.com/ <p>I was absolutly blown away by the superior level of follow up and commitment demonstrated by Robert Harrell. I don't know how long he's been with GF but he handled my issues like a pro. There was a ton of work on his part behind the scenes... Multipal communications and resolutions to what might have been a low priority for others in the service industry but REALLY important to me. This could be the best solution in the world... but without folks like Robert - it wouldn't matter a bit. I hope management values him as the touchstone for their business!.. 5-stars </p> https://legacy.forums.gravityhelp.com/topic/cannot-delete-individual-input-fields#post-34975 Fri, 09 Sep 2011 17:17:45 +0000 Carl Hancock 34975@https://legacy.forums.gravityhelp.com/ <p>@defkalion Your problem is indeed related to your theme. It was trying to delete a file if a variable named "field_id" was submitted in the post.</p> <p>The problem is that functions.php runs in every request, so any plugin that submits a variable named "field_id" (which is the case with Gravity Forms) will trigger this logic and the theme will try to delete a file and fail (because the file doesn't exist).</p> <p>To fix it, the theme will have to make sure the request is actually coming from the theme's setting page.</p> <p>We replaced the original line:<br /> if(isset($_POST['field_id']) &amp;&amp; !empty($_POST['field_id']))</p> <p>With the following:<br /> if(isset($_POST['field_id']) &amp;&amp; !empty($_POST['field_id']) &amp;&amp; isset($_GET["page"]) &amp;&amp; $_GET["page"] == "functions.php" )</p> <p>We made the change to your theme on your server so you should be good to go.</p> <p>You may want to make whoever made your theme aware of this issue and what the fix is. </p> https://legacy.forums.gravityhelp.com/topic/cannot-delete-individual-input-fields#post-34940 Fri, 09 Sep 2011 11:59:27 +0000 defkalion 34940@https://legacy.forums.gravityhelp.com/ <p>Thanks Carl! I've sent you the ftp at your email. </p> https://legacy.forums.gravityhelp.com/topic/cannot-delete-individual-input-fields#post-34924 Fri, 09 Sep 2011 10:53:21 +0000 Carl Hancock 34924@https://legacy.forums.gravityhelp.com/ <p>@defkalion Unfortunately there is no visible Javascript error message on the form editor for us to debug. It's not a plugin conflict because it happens with only Gravity Forms activated. So it's either an issue introduced by your theme, or a server issue we've never seen before. </p> <p>Something is preventing the delete action from executing. As you can see from above the only users that have experienced this issue it was theme related. So if it's server related it would be something we haven't seen before.</p> <p>Since you can't deactivate your theme, what we will need to do is send me a copy of your theme zip file so we can test locally. So we can limit the amount of back and forth if you can simply send me an FTP login for this site that would be more ideal. Then we can simply get the theme from your server and test locally, if we can't reproduce it locally we can then debug the code directly on your server to see why it's not deleting.</p> <p>You can send me the FTP information directly at <a href="mailto:carl@rocketgenius.com">carl@rocketgenius.com</a> and we can take a look and see what the issue is. </p> https://legacy.forums.gravityhelp.com/topic/cannot-delete-individual-input-fields#post-34921 Fri, 09 Sep 2011 10:28:07 +0000 defkalion 34921@https://legacy.forums.gravityhelp.com/ <p>Carl, </p> <p>Thanks a lot for your reply, much friendlier this time, thanks for that :)</p> <p>The problem with choosing another theme is not because I want to fight you, it's because of wordpress' attitude in this change, it will delete all things associated with the theme i've been working on (widgets, etc), which is a lot of work that I've done so far. I can give you access to the site to have a quick look and let me know of the js error, but even after that I don't know how I will solve this (take it to the theme creator perhaps?), so we might end up with a refund anyway, but it's worth a try.</p> <p>Info follows:</p> <p>redacted</p> <p>You can do anything you want inside your forms plugin, but PLEASE do not change the theme of the site, it will ruin all my work :)</p> <p>Thanks!<br /> Def. </p> https://legacy.forums.gravityhelp.com/topic/cannot-delete-individual-input-fields#post-34918 Fri, 09 Sep 2011 09:49:34 +0000 Carl Hancock 34918@https://legacy.forums.gravityhelp.com/ <p>@defkalion Gravity Forms is not compatible with themes that were not built using best practices. We shouldn't have to state on our site that Gravity Forms doesn't work with broken themes. Themes not built with best practices are broken. You just don't know it until an issue like this arises.</p> <p>Your theme is outputting javascript on the Gravity Forms admin page which it should not be doing because it was not built with best practices. That is the problem. </p> <p>You have two options to resolve this issue.</p> <p>Since you are unable to activate a different theme to test for conflicts, we can take a look at the form editor and tell you the exact reason why the issue is happening. What is causing the Javascript error. Then the theme can be corrected. It's usually something simple.</p> <p>Or we can simply give you a refund and ultimately your theme will still have this issue which isn't exactly ideal.</p> <p>You aren't wasting our time. We are fine either way, we just ask if you go the support route that you work with us rather than against us. We are here to help our users, not fight them. </p> https://legacy.forums.gravityhelp.com/topic/cannot-delete-individual-input-fields#post-34902 Fri, 09 Sep 2011 02:11:21 +0000 defkalion 34902@https://legacy.forums.gravityhelp.com/ <p>Carl,</p> <p>Thanks for the reply. I am not blaming you for bad code, I am simply stating a clear fact, that your plugin obviously for some reason is not compatible with some themes, as clearly stated also above by more than one customers. Now, when you have a theme that works with hundreds of plugins with not a single problem whatsoever, and your plugin doesn't work, I'm sorry but the most obvious thing in the world would be for me to assume that there is something wrong with your plugin, you simply cannot deny that logical conclusion. Therefore, blaming me that i'm being "counter intuitive" , after the above crystal clear facts, is just bad customer support on your side.</p> <p>Will you please refund my money and delete my license ? That way I won't be wasting both mine and (obviously) your time anymore. </p> https://legacy.forums.gravityhelp.com/topic/cannot-delete-individual-input-fields#post-34840 Thu, 08 Sep 2011 14:38:57 +0000 Carl Hancock 34840@https://legacy.forums.gravityhelp.com/ <p>@defkaltion The issues in this thread are related to themes or plugins interfering with the form editor. They aren't due to a problem in Gravity Forms. We have absolutely NO control over what other plugins you install do or what your theme does. There is no way to "block" the "bad theme" output. It simply isn't possible. It's not how WordPress development works. </p> <p>Gravity Forms works with themes built with best practices. If a theme or plugin is built using best practices it won't interfere with Gravity Forms. There are thousands of WordPress themes in existent, we simply can't guarantee a theme won't cause a problem because we didn't create the theme and we can't guarantee your theme was built using best practices. Most of the major theme developers build their themes using best practices and these issues simply don't happen.</p> <p>We outline a way to determine what the issue is above. You have to test for theme and plugin conflicts. OR if you know how to debug Javascript you can use something like Firebug to see what Javascript errors are on the page and debug where the error is coming from. Most of our users aren't this savvy so simply activating and deactivating plugins and themes is the easiest way to narrow down the problem.</p> <p>Blaming us for bad code in someone else's theme or plugin breaking Gravity Forms is counter intuitive, you should be more concerned with why your site has bad code and be interested in determining what code is bad and how to fix it. </p> https://legacy.forums.gravityhelp.com/topic/cannot-delete-individual-input-fields#post-34787 Thu, 08 Sep 2011 02:43:33 +0000 defkalion 34787@https://legacy.forums.gravityhelp.com/ <p>I am also having this problem, I cannot delete a form field, no matter what I tried. </p> <p>Please note that I am working on a site which is 99% complete, therefore it's just impossible to change active themes just to test if the forms are working in the default theme, as this will more or less ruin a lot of work I've done in the theme I'm working on (it will remove custom widgets, etc, I would have to create them all over again).</p> <p>Seeing that many people had the same problem, I would imagine a solution would have been found by now. If you say that this is a "theme conflict", isn't there any way to "block" the "bad theme" output to your edit form page so that they actually work? </p> <p>Because in this case, you simply say that your forms work only with the default Wordpress theme, and you cannot guarantee they work with any other theme. I have purchased the multiple licenses product from your company, and it's now obvious that it might not work on a single one of my websites. </p> <p>Can you please provide a solution, even if it's an ugly or difficult one for me? Otherwise I expect a full refund.</p> <p>Thanks. </p>