https://legacy.forums.gravityhelp.com/tags/500-internal-server-error Gravity Support Forums Tag: 500 Internal Server Error - Recent Posts en-US Sun, 19 Apr 2026 16:36:18 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/populate-function-give-a-white-page-why#post-161908 Wed, 06 Mar 2013 08:45:19 +0000 Chris Hajer 161908@https://legacy.forums.gravityhelp.com/ <p>What error is logged when you get the white screen? A 500 Internal Server Error should be logged. We will need to know what the error is to be able to help you resolve it. </p> https://legacy.forums.gravityhelp.com/topic/populate-function-give-a-white-page-why#post-160638 Tue, 05 Mar 2013 05:26:30 +0000 Laurent CUCHET 160638@https://legacy.forums.gravityhelp.com/ <p>All in question, and the code here come from Gravity. Any idea why I get errors ?</p> <p>Code paste in functions.php :<br /> <pre><code>// populate the field with &quot;user_firstname&quot; as the population parameter with the &quot;first_name&quot; of the current user add_filter(&#39;gform_field_value_user_firstname&#39;, create_function(&quot;&quot;, &#39;$value = populate_usermeta(\&#39;first_name\&#39;); return $value;&#39; )); // populate the field with &quot;user_lastname&quot; as the population parameter with the &quot;last_name&quot; of the current user add_filter(&#39;gform_field_value_user_lastname&#39;, create_function(&quot;&quot;, &#39;$value = populate_usermeta(\&#39;last_name\&#39;); return $value;&#39; )); // populate the field with &quot;user_email&quot; as the population parameter with the &quot;email&quot; of the current user add_filter(&#39;gform_field_value_user_email&#39;, create_function(&quot;&quot;, &#39;$value = populate_usermeta(\&#39;user_email\&#39;); return $value;&#39; )); // this function is called by both filters and returns the requested user meta of the current user function populate_usermeta($meta_key){ global $current_user; return $current_user-&gt;__get($meta_key); }</code></pre> https://legacy.forums.gravityhelp.com/topic/gravity-form-installation-crashed-my-page#post-159572 Mon, 04 Mar 2013 01:03:37 +0000 Chris Hajer 159572@https://legacy.forums.gravityhelp.com/ <p>We will need to know what the error was which caused the site to go down. When the page is white or you get a blank screen, it is normally a 500 Internal Server error. Those errors will be logged. We need to know what the error was to know how to help you. </p> https://legacy.forums.gravityhelp.com/topic/gravity-form-installation-crashed-my-page#post-159366 Sun, 03 Mar 2013 20:04:34 +0000 designpretty 159366@https://legacy.forums.gravityhelp.com/ <p>Hello,</p> <p>I tried to install Gravity for on my wordpress and it completely crashed my page to the point where I couldn't even access my dashboard. I subsequently had to contact my programer to fix it which defeated the purpose of using gravity forms. Please contact me to assist with installation or refund my money asap.</p> <p>Thank you,</p> <p>Oneka Benn Schwartz </p> https://legacy.forums.gravityhelp.com/topic/problem-with-aruba-hosting-and-gravityform-activation#post-157807 Fri, 01 Mar 2013 11:05:07 +0000 David Peralty 157807@https://legacy.forums.gravityhelp.com/ <p>The issue is that we can't control misconfigured servers. The document root should point to the real document root... Either your files have to match (having them in the /home directory as PHP expects) or you have to find a way to override the document root so that PHP scripts will work correctly - <a href="http://stackoverflow.com/questions/390276/how-to-programmatically-determine-the-document-root-in-php" rel="nofollow">http://stackoverflow.com/questions/390276/how-to-programmatically-determine-the-document-root-in-php</a></p> <p>This isn't a Gravity Forms issue and will potentially lead to many things not working correctly on your server if you don't get it properly resolved. </p> https://legacy.forums.gravityhelp.com/topic/problem-with-aruba-hosting-and-gravityform-activation#post-157803 Fri, 01 Mar 2013 10:59:36 +0000 stefanocec 157803@https://legacy.forums.gravityhelp.com/ <p>Yes. I have no directories called "home". The real structure is "/web/htdocs/www.mysite.it/wp-content/plugins/gravityform/" </p> https://legacy.forums.gravityhelp.com/topic/problem-with-aruba-hosting-and-gravityform-activation#post-157792 Fri, 01 Mar 2013 10:54:02 +0000 David Peralty 157792@https://legacy.forums.gravityhelp.com/ <p>Just to confirm, the Server listed Document Root is /web/htdocs/www.mysite.it/home/ but the files are actually in /web/htdocs/www.mysite.it/ ? </p> https://legacy.forums.gravityhelp.com/topic/problem-with-aruba-hosting-and-gravityform-activation#post-157786 Fri, 01 Mar 2013 10:50:23 +0000 stefanocec 157786@https://legacy.forums.gravityhelp.com/ <p>Good morning,<br /> I have a problem with Gravity Form and aruba hosting. When I activate gravity in plugin section, the server goes to 500 error. I don't see any error in error log.<br /> I know that aruba Document Root is "/web/htdocs/www.mysite.it/home/" and not "/web/htdocs/www.mysite.it/".<br /> They add a "/home" directory by default but this directory doesn't exists physically.<br /> Maybe gravityform includes its files based on the Document Root of the server, and it fails because the document root is wrong.<br /> I asked them to change the Document Root but they said it's impossible.<br /> Have you got a solution for this problem?<br /> I've already used gravity form many times but never on aruba hosting. This is the first time.</p> <p>Thanks. </p> https://legacy.forums.gravityhelp.com/topic/slowing-and-screwing-up-my-wp-admin#post-154606 Tue, 26 Feb 2013 00:09:58 +0000 Chris Hajer 154606@https://legacy.forums.gravityhelp.com/ <p>That is certainly very strange. Can you run a security scan on your site and see if there was some sort of infection or hack? </p> <p>Here is one free one, but does not catch everything:<br /> <a href="http://sitecheck.sucuri.net/scanner/" rel="nofollow">http://sitecheck.sucuri.net/scanner/</a></p> <p>Sometimes you have to look through the files on the server to see what was modified or added. </p> https://legacy.forums.gravityhelp.com/topic/slowing-and-screwing-up-my-wp-admin#post-154467 Mon, 25 Feb 2013 20:34:19 +0000 josh_coote 154467@https://legacy.forums.gravityhelp.com/ <p>As simple as it seems... i deleted the plugin and reinstalled... seems to be working fine. I'm not sure why it stopped working all of a sudden. but fingers crossed it wont happen again.</p> <p>Thanks for your help. </p>