https://legacy.forums.gravityhelp.com/tags/authorizenet Gravity Support Forums Tag: authorize.net - Recent Posts en-US Sun, 19 Apr 2026 18:24:22 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/authorizenet-arb#post-376055 Thu, 25 Jul 2013 06:01:35 +0000 Richard Vav 376055@https://legacy.forums.gravityhelp.com/ <p>Authorize.Net Add-On v1.4 was released earlier this week.</p> <p>If require further assistance please open a new <a href="http://www.gravityhelp.com/request-support/" rel="nofollow">support ticket</a> or a <a href="http://www.gravityhelp.com/priority-support/" rel="nofollow">priority support ticket</a> if you are a developer license holder. Thank you. </p> https://legacy.forums.gravityhelp.com/topic/intermittent-entries-without-authorizenet-data#post-375986 Thu, 11 Jul 2013 18:42:21 +0000 David Peralty 375986@https://legacy.forums.gravityhelp.com/ <p>Glad to hear it. All my best! </p> https://legacy.forums.gravityhelp.com/topic/intermittent-entries-without-authorizenet-data#post-375985 Thu, 11 Jul 2013 18:35:44 +0000 mcinvale 375985@https://legacy.forums.gravityhelp.com/ <p>Actually, if you disable JavaScript it's possible to push through with $0. Added validation to prevent that from happening. Hopefully that clears this up. </p> https://legacy.forums.gravityhelp.com/topic/intermittent-entries-without-authorizenet-data#post-375984 Thu, 11 Jul 2013 18:20:33 +0000 David Peralty 375984@https://legacy.forums.gravityhelp.com/ <p>Do you have the entry that goes along with that submission? Are you sure that someone hasn't found a way to submit a $0 value form? </p> https://legacy.forums.gravityhelp.com/topic/intermittent-entries-without-authorizenet-data#post-375983 Thu, 11 Jul 2013 18:09:34 +0000 mcinvale 375983@https://legacy.forums.gravityhelp.com/ <p>Had a couple of successful orders and then another that is missing all Authorize.net info, here's what I see in the logs;</p> <ul> <li>Authorize.net Log</li> <li>2013-07-11 14:22:02 - DEBUG --&gt; Starting to make a product payment for form: 1 </li> <li>2013-07-11 14:22:02 - DEBUG --&gt; Amount is 0. No need to process payment, but act as if transaction was successful </li> </ul> <p>The form in question lives here; <a href="https://skydivesandiego.com/tandem-skydive/purchase-tandem-skydive/" rel="nofollow">https://skydivesandiego.com/tandem-skydive/purchase-tandem-skydive/</a></p> <p>There should be no way to push an entry through with $0. </p> https://legacy.forums.gravityhelp.com/topic/intermittent-entries-without-authorizenet-data#post-375901 Thu, 11 Jul 2013 14:04:14 +0000 David Peralty 375901@https://legacy.forums.gravityhelp.com/ <p>Intermittent issues are the worst for troubleshooting. </p> https://legacy.forums.gravityhelp.com/topic/intermittent-entries-without-authorizenet-data#post-375900 Thu, 11 Jul 2013 14:03:48 +0000 mcinvale 375900@https://legacy.forums.gravityhelp.com/ <p>Thanks David, that's up and running now. Hopefully it helps point out where the problem is. </p> https://legacy.forums.gravityhelp.com/topic/intermittent-entries-without-authorizenet-data#post-375891 Thu, 11 Jul 2013 14:00:00 +0000 David Peralty 375891@https://legacy.forums.gravityhelp.com/ <p>Please begin troubleshooting by installing our logging add-on. It's available for download here:<br /> <a href="http://www.gravityhelp.com/downloads/#Gravity_Forms_Logging_Tool" rel="nofollow">http://www.gravityhelp.com/downloads/#Gravity_Forms_Logging_Tool</a></p> <p>Upload and activate that like any WordPress plugin, then navigate to Forms &gt; Settings &gt; Logging, and activate logging for Gravity Forms and the add-on you're trying to troubleshoot. Then, test your forms, and return to this page. After log files have been created, there will be a link to them next to the drop down where you configured the log level.</p> <p>Track it over a little while and see if any errors pop-up. Maybe there are connection issues between your server and Authorize.net? </p> https://legacy.forums.gravityhelp.com/topic/intermittent-entries-without-authorizenet-data#post-375879 Thu, 11 Jul 2013 13:51:08 +0000 mcinvale 375879@https://legacy.forums.gravityhelp.com/ <p>Recently launched a new ordering system and we're experiencing intermittent problems with the Authorize.net integration. We are seeing ~15% of our entries in Gravity Forms with no associated entry at Authorize.net.</p> <p>These records are display the following characteristics inside of each Gravity Forms record:</p> <ul> <li>Payment Status: Approved</li> <li>Transaction Id: N/A</li> <li>Payment Amount: $0.00</li> <li>Total: NULL</li> </ul> <p>These records have NO associated data at Authorize.net. I went through and tested multiple fake card numbers, incorrect addresses, etc and wasn't able to reproduce this issue.</p> <p>Any idea what may be causing this? What can I do to debug it further?</p> <p>Thanks. </p> https://legacy.forums.gravityhelp.com/topic/authorizenet-security#post-373773 Wed, 10 Jul 2013 15:38:22 +0000 Naomi 373773@https://legacy.forums.gravityhelp.com/ <p>Hi David,</p> <p>It sounds like there's a misunderstanding here on how PCI-compliance works -- it governs wherever the credit card data is handled, not where form fields reside because form fields are meaningless until a user inputs some data :-) So I think the original poster is trying to say that if the fields are "posted" to his server or hit his server in any way, then the SSL certificate is not enough to satisfy PCI-compliance.</p> <p>And that's the issue he's having with Authorize.net -- the credit card information is posted to the website server where the form is being submitted, which means the website owner has to go through the PCI-compliance setup.</p> <p>With Stripe, the credit card information never hits the server where the form is being submitted as it is posted directly to Stripe's Level 1 PCI-compliant servers. This allows you to take credit cards directly on your site, without the time and expense of having to setup PCI-compliance yourself. </p>