https://legacy.forums.gravityhelp.com/tags/email Gravity Support Forums Tag: email - Recent Topics en-US Sun, 19 Apr 2026 18:20:51 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/email-notification-formatting-issue-solution#post-371203 Tue, 09 Jul 2013 12:31:26 +0000 bankofcanada 371203@https://legacy.forums.gravityhelp.com/ <p>I was experiencing some issues with email notifications, specifically when including multi-column list fields. Spaces were being inserted into the HTML, causing tags and styles to appear broken.</p> <p>I did some research and found that when a single line exceeds 998 characters, it causes problems with the PHP mail function.</p> <p>I fixed it by making this change to common.php, on line 1665:</p> <p><code>$is_success = wp_mail($to, $subject, $message, $headers, $attachments);</code></p> <p>was changed to</p> <p><code>$is_success = wp_mail($to, $subject, wordwrap($message), $headers, $attachments);</code></p> <p>Due to the way the email messages are assembled via string concatenation without any built in line breaks, I can only assume that other users must have encountered this issue as well. Would it be possible to add the wordwrap() into the next Gravityforms release?</p> <p>Thank you! </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-not-working-possible-solution#post-362084 Thu, 04 Jul 2013 20:22:07 +0000 dotbunny 362084@https://legacy.forums.gravityhelp.com/ <p>So, we, like many people before us were having problems with Gravity Forms sending out notification emails ... maybe it was the conditional logic ... i dont know ....</p> <p>but what i do know ...</p> <p>Our values of our drop down select box for the destination that the end user saw had &lt; and &gt; in them (we made them duplicates of how an email client presents it) ... </p> <p>This caused GF's db calls to die on the back end side when it would try to do a query in the send process citing mixing of different collations.</p> <p>Anywho, removing the &lt; &gt; from the values fixed this. Now just to figure out why notes isnt working :) </p> https://legacy.forums.gravityhelp.com/topic/unique-email-requirement-blocks-unused-addresses#post-372828 Wed, 10 Jul 2013 05:42:29 +0000 cdutoit 372828@https://legacy.forums.gravityhelp.com/ <p>I have a form and enabled "No duplicates" on the email address field. However, this now blocks some email addresses that are unique and after searching the entries those addresses are NOT found in the form entries, so they should not be blocked. </p> <p>Using Gravity Forms 1.7.6 and Wordpress 3.5.2.</p> <p>The form in question has about 5430 entries containing unique email addresses.</p> <p>Do you know what can cause this problem? </p> https://legacy.forums.gravityhelp.com/topic/upon-update-15-you-cannot-use-the-email-field-to-populate-the-username-field#post-201495 Mon, 08 Apr 2013 17:36:14 +0000 Josh 201495@https://legacy.forums.gravityhelp.com/ <p>Hello,</p> <p>I have been using the User Registration add-on from some time, since 1.2 I think.</p> <p>I have always been updating it on my project and since now I have had no problems. As it is so good.</p> <p>However my Wordpress network multisite install uses the email address form field to populate both the username and email fields in the User Registration Add-On.</p> <p>Since updating to 1.5 I now cannot validate forms because my email form field is prompted by this message: Only lowercase letters (a-z) and numbers are allowed.</p> <p>I cannot revert to using non-email usernames as my client wishes it to be this way.</p> <p>I checked your changelog.txt file to see if you purposely done this and I cannot see any notes of this change, and am now stuck what to do. Can't seem to find anyone online with the same problem.</p> <p>I have reverted back to 1.4 but after checking out your changelog in 1.5, I would really like to be using 1.5.</p> <p>Can you help?</p> <p>Many thanks </p> https://legacy.forums.gravityhelp.com/topic/email-address-being-rejecte-as-username#post-229937 Mon, 29 Apr 2013 13:19:35 +0000 Stéphane Bergeron 229937@https://legacy.forums.gravityhelp.com/ <p>Hi there,</p> <p>On a multisite network I manage, I was just notified by a blog owner that users cannot register to their blog. I checked and it seems valid email addresses are being rejected as a username saying it needs to have only lowercase letters and numbers. WordPress itself does not enforce that policy as it makes no sense whatsoever anyway (email addresses are ideal usernames) and it worked before. I don't have a plugin enforcing such a policy either. </p> <p>So I tested and reverted back version 1.4 of the User Registration addon and things work normally again.</p> <p>Is there a specific reason version 1.5 now rejects email addresses as usernames? To me that is a bug as there's no reason I can think of that would justify this and this major change is also not mentioned in the 1.5 changelog that I can see.</p> <p>Thanks! </p> https://legacy.forums.gravityhelp.com/topic/notification-to-user-missing#post-306958 Thu, 06 Jun 2013 21:54:38 +0000 jay12 306958@https://legacy.forums.gravityhelp.com/ <p>Hi there,</p> <p>I just bought this product a few days ago. And, I notice I do not have "Notification to User" in my Notification of the form setting. I need this so I can sent the form via email to the user.</p> <p>Please advice what I shall do? </p> https://legacy.forums.gravityhelp.com/topic/entries-with-no-transaction-id-notification-not-being-sent#post-358520 Tue, 02 Jul 2013 20:56:42 +0000 rleigh@ipa.org.au 358520@https://legacy.forums.gravityhelp.com/ <p>Hi,</p> <p>We are having issues with not receiving some of the notification emails from our customers entries. I have tried to find a reason why and the only conssistency I can find si that all the notifications that aren't being sent are from entries that do not have a Transaction ID showing in the 'Entries'?</p> <p>Could you please let me know if there is a reason for this? </p> https://legacy.forums.gravityhelp.com/topic/send-a-thank-you-notification-email#post-348017 Thu, 27 Jun 2013 10:58:08 +0000 rob@imagestudios.net 348017@https://legacy.forums.gravityhelp.com/ <p>Once someone has filled out our form, I would like to send them a thank you notification. I'm fairly confident this is possible by setting up a general notification. But, not sure what should go in the "Name" and "Send to Email" fields so that the person who filled out the form will get a message.</p> <p>Thanks! </p> https://legacy.forums.gravityhelp.com/topic/profanity-filter-possible-on-post-form#post-321565 Thu, 13 Jun 2013 20:17:22 +0000 eCurtis 321565@https://legacy.forums.gravityhelp.com/ <p>I have a form that takes user input and makes a post that is visible right away (no moderation, I suggested they not do this). However they would like to know if a profanity filter is possible so that it profanity is detected the post is kept but not published, with an email getting fired off.</p> <p>Is this possible? What hooks would you suggest if so? </p> https://legacy.forums.gravityhelp.com/topic/building-custom-notification-email-template#post-329711 Tue, 18 Jun 2013 03:48:50 +0000 rockethouse 329711@https://legacy.forums.gravityhelp.com/ <p>Hi,</p> <p>So i've built an order form using GF and the client has a specific design for the order emails which the default template does not suit.</p> <p>Is there any way we can build our own? </p> <p>I know we can use Merge Tags but they always appear (even if an item was not ordered) - is there a way we can set these up to not show if that merge tag value is empty? Most of my form elements are either a Product QTY or a checkbox?</p> <p>The other thing is can we use the ADMIN label for Product options? I use the Name and description fields and need to show both of them in the order email!</p> <p>Any help would be great! - i'd hate to have to pull GF apart to do this!</p> <p>Cheers </p>