https://legacy.forums.gravityhelp.com/tags/upgrade Gravity Support Forums Tag: upgrade - Recent Posts en-US Sun, 19 Apr 2026 19:55:36 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/form-doesnt-submit-1#post-376165 Sun, 28 Jul 2013 09:37:01 +0000 Richard Vav 376165@https://legacy.forums.gravityhelp.com/ <p>If you still require assistance with this please open a new <a href="http://www.gravityhelp.com/request-support/" rel="nofollow">support ticket</a> or a <a href="http://www.gravityhelp.com/priority-support/" rel="nofollow">priority support ticket</a> if you are a developer license holder. Thank you. </p> https://legacy.forums.gravityhelp.com/topic/coupon-on-upgrade#post-367803 Mon, 08 Jul 2013 06:18:29 +0000 Richard Vav 367803@https://legacy.forums.gravityhelp.com/ <p>Hi Edwin,</p> <p>Coupon codes do not apply to license upgrades. When you upgrade Gravity Forms you receive a discounted rate automatically based on the cost difference between the license costs. Please take note of the Q&amp;A below the pricing table <a href="http://www.gravityforms.com/purchase-gravity-forms/" rel="nofollow">http://www.gravityforms.com/purchase-gravity-forms/</a></p> <p>Regards,<br /> Richard </p> https://legacy.forums.gravityhelp.com/topic/coupon-on-upgrade#post-367764 Mon, 08 Jul 2013 06:02:31 +0000 eschoonheim 367764@https://legacy.forums.gravityhelp.com/ <p>Hi,<br /> I want to upgrade my current Personal license to a developer license.<br /> However, during upgrade I cannot enter a coupon code.</p> <p>How can I upgrade while making use of a coupon?</p> <p>kind regards,<br /> Edwin </p> https://legacy.forums.gravityhelp.com/topic/datepicker-and-mailchimp-problem#post-349907 Fri, 28 Jun 2013 10:29:09 +0000 David Peralty 349907@https://legacy.forums.gravityhelp.com/ <p>Your logic is slightly flawed in that the normal, retail price is $199 and you would pay $180, a savings of nearly $20. Yes, others might receive a higher discount, but they are taking a higher initial risk, and investing a higher amount of money up front. You could have done the same, so in a sense, the system is also fair in that respect.</p> <p>By upgrading, you are gaining access to a lot of features, and I think, features worth more than the $199 normal price. There are many articles explaining how Gravity Forms prices low and how it is such a value. </p> <p>If you feel you are being penalized in some way, I'm sorry, but we don't see it that way at all, and I would hope that your excitement to use our professional level add-ons and priority support would be an overriding benefit to you and your business. I hope you'll take a look at what our development license offers, and the continued new add-ons we've released, and consider upgrading. I feel that even our new Zapier add-on is worth the price of admission. Check it out if you haven't already. <a href="http://www.gravityhelp.com/gravity-forms-zapier-add-on-v1-0-beta-1-released/" rel="nofollow">http://www.gravityhelp.com/gravity-forms-zapier-add-on-v1-0-beta-1-released/</a> </p> https://legacy.forums.gravityhelp.com/topic/datepicker-and-mailchimp-problem#post-349888 Fri, 28 Jun 2013 10:01:46 +0000 chrismoye 349888@https://legacy.forums.gravityhelp.com/ <p>But that doesn't make sense when you think about it. In my case, I bought the wrong license. I used a 25% off coupon. I will end up paying $30 to upgrade by paying $150 to move to a developer license which will bring my total payment to $180 (because I used a coupon). If I had purchased the license outright in the beginning, I would have paid $150. I am basically paying a penalty because I didn't get the license that was needed.</p> <p>Why disincentivize people who want to upgrade by making them pay a penalty? It isn't the best pricing policy when you think about it. It discourages the very people from upgrading who would probably be your biggest supporters. Specifically, you are penalizing the very people who have already tried the product and want to give you more money.</p> <p>Why would they pay more than a person who has never tried the product? It just doesn't make any sense.</p> <p>I understand that it's your product and you can price it any way that you wish. I'm just saying that based on everything that we have learned about pricing theory in the last 50 years, this policy is guaranteed to result in a measurable loss of revenue for no clear reason whatsoever. </p> https://legacy.forums.gravityhelp.com/topic/upgrading-after-updating-package#post-344187 Tue, 25 Jun 2013 11:17:30 +0000 sherice 344187@https://legacy.forums.gravityhelp.com/ <p>Oh good! Thank you Richard. I'm glad to know it's safe to delete that folder. Appreciate the help! </p> https://legacy.forums.gravityhelp.com/topic/upgrading-after-updating-package#post-342247 Mon, 24 Jun 2013 11:49:19 +0000 Richard Vav 342247@https://legacy.forums.gravityhelp.com/ <p>Hi Sherice,</p> <p>Deleting the Gravity Forms folder via FTP is safe as it doesn't delete your forms or entries from the database. However if you have entered your license key in the settings page and an update is available you should be able to update automatically via the wordpress updates page. The plugin is the same regardless of which license you own, the only difference is the add-ons that are available for install.</p> <p>Regards,<br /> Richard </p> https://legacy.forums.gravityhelp.com/topic/upgrading-after-updating-package#post-342240 Mon, 24 Jun 2013 11:45:15 +0000 sherice 342240@https://legacy.forums.gravityhelp.com/ <p>Hi! I've just recently upgraded my Gravity Forms, but in doing so, I went ahead and moved up from Business to Developer package to get the add ons. When I try to install the plugin in my Wordpress dashboard (I already have the 'old' gravityforms there), it says the destination directory already exists and the install failed. I don't really want to delete that folder because I'm afraid that would delete all my forms.</p> <p>So how do I upgrade if I've also updated the package I purchased?<br /> Thanks!<br /> Sherice </p> https://legacy.forums.gravityhelp.com/topic/form-doesnt-submit-1#post-342104 Mon, 24 Jun 2013 09:57:52 +0000 waldbach 342104@https://legacy.forums.gravityhelp.com/ <p>Thanks Rob, looking into it now.</p> <p>Also, the form not working anymore also has HTML markup in the notification text area. (the other forms don't). Just for your information. </p> https://legacy.forums.gravityhelp.com/topic/form-doesnt-submit-1#post-342093 Mon, 24 Jun 2013 09:49:09 +0000 waldbach 342093@https://legacy.forums.gravityhelp.com/ <p>ps. the only difference i find compared to working Gravity Forms (with roughly the same objects such as radio buttons) is that the one not working requires the user to be logged in.<br /> i am logged in, as admin, yet it hangs on submit.</p> <p>Also, I can not find a way to turn off AJAX? </p>