https://legacy.forums.gravityhelp.com/topic/167-not-working Gravity Support Forums Topic: 1.6.6 Not Working! en-US Sat, 04 Apr 2026 09:27:13 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/167-not-working#post-74065 Wed, 05 Sep 2012 17:05:20 +0000 Carl Hancock 74065@https://legacy.forums.gravityhelp.com/ <p>We have released Gravity Forms v1.6.7 which implements a work around for this ThemeForest theme issue. As mentioned above, this issue is caused by poorly developed ThemeForest themes that incorporate code that changes core WordPress behavior.</p> <p>If you are encountering this issue, update to Gravity Forms v1.6.7 and it should resolve the issue. Be sure to refresh your browser cache after doing so.</p> <p>If you encounter this issue after updating, create a new support forum post and report your issue as it's probably unrelated to the issue above. </p> https://legacy.forums.gravityhelp.com/topic/167-not-working#post-74053 Wed, 05 Sep 2012 16:04:59 +0000 Carl Hancock 74053@https://legacy.forums.gravityhelp.com/ <p>Another update... the cause of this issue is the RAW shortcode that seems to be so popular with ThemeForest theme developers who are completely clueless. This code changes core WordPress behavior and negatively impacts your site. It's this code that is causing the javascript error that is causing this problem.</p> <p>Here's a screenshot of an example of the offending code that came from the "Striking" theme sold by ThemeForest:</p> <p><a href="http://dl.dropbox.com/u/185347/Slingshot/Pictures/Screen%20Shot%202012-09-05%20at%203.54.41%20PM.png" rel="nofollow">http://dl.dropbox.com/u/185347/Slingshot/Pictures/Screen%20Shot%202012-09-05%20at%203.54.41%20PM.png</a></p> <p>This code causes the javascript error when AJAX is enabled because it changes default WordPress behavior. By default WordPress does NOT auto-format shortcode output. This code changes this behavior and tells WordPress to auto-format ALL shortcode output. The end result is Gravity Forms does not behave the way it is designed and a javascript error is caused.</p> <p>Unfortunately due to the way WordPress works there is nothing we can do to prevent conflicts such as this from happening. We can't control what a theme does and can't prevent it (or another plugin) from breaking functionality or changing core WordPress behavior.</p> <p>All we can do is help users who encounter these issues as they come up. It's too bad we are the ones that end up having to provide you with support when ultimately the cause of the problem is a theme developer who doesn't know what they are doing.</p> <p>Here's a tip... don't buy themes from ThemeForest. </p> https://legacy.forums.gravityhelp.com/topic/167-not-working#post-74021 Wed, 05 Sep 2012 13:41:10 +0000 Carl Hancock 74021@https://legacy.forums.gravityhelp.com/ <p>As a follow up to my post above and my comments on ThemeForest...</p> <p>ALL of the sites i've tested via the URL's provided by people that have encountered this issue are using ThemeForest themes. So this is a conflict caused by a theme developers who doesn't know what they are doing and are manipulating shortcode output... causing a javascript error in the process.</p> <p>You can verify this by switching your site to the default WordPress theme and then testing your form.</p> <p>If someone who is experiencing this issue and are using a ThemeForest theme can email me directly at <a href="mailto:carl@rocketgenius.com">carl@rocketgenius.com</a> and send me over the theme zip file for the ThemeForest theme they are using i'll be glad to take a look at it and narrow down what in the theme is causing the issue.</p> <p>From that we can also see why it happens and if there is something we can change on our end to get around the fact that ThemeForest theme developers have no business selling themes because they don't know what they are doing. </p> https://legacy.forums.gravityhelp.com/topic/167-not-working#post-74020 Wed, 05 Sep 2012 13:39:27 +0000 Chris Hajer 74020@https://legacy.forums.gravityhelp.com/ <p>All: please begin troubleshooting by checking for theme and plugin conflicts. The common characteristic of most (if not all) of these problems with 1.6.6 appears to be the use of a Themeforest theme. Please see if you have problems with the Twenty Ten or Twenty Eleven theme before creating your own topic.</p> <p>Anyone having this issue with the default WordPress theme should start their own topic, and include a link to their own site so we can take a look and help you troubleshoot individually. </p> https://legacy.forums.gravityhelp.com/topic/167-not-working#post-74019 Wed, 05 Sep 2012 13:36:15 +0000 Carl Hancock 74019@https://legacy.forums.gravityhelp.com/ <p>This is NOT something that 1.6.6 broke in jQuery. </p> <p>It's being caused by other code on your site manipulating the shortcode output and escaping an ampersand character in the AJAX output that should NOT be escaped... which causes a javascript error to occur.</p> <p>This does not happen on a default WordPress install with the default theme and no other plugins activated. Which means it is a theme or plugin conflicts.</p> <p>This is an issue being caused by a theme or plugin conflict. As Chris mentioned above you need to test for theme and plugin conflicts to determine where the problem is coming from by following these instructions: <a href="http://rkt.gs/testing" rel="nofollow">http://rkt.gs/testing</a></p> <p>If you can report back to us and tell us what the source was, we can then work with you to determine how to resolve it.</p> <p>Until a user can report back to us and tell us what the source is... we can't help you with this because we can't recreate it locally. It's an issue being caused by BAD code in a theme or plugin that is running on your site... NOT Gravity Forms itself.</p> <p>So PLEASE. Follow the theme/plugin conflict resolution test instructions and get back with us to know the results so we can work with you to resolve it.</p> <p>IMPORTANT NOTE: If you are using a ThemeForest theme? That should be a red flag. Chances are it's coming from your theme, so i'd start there when doing the conflict test. ThemeForest themes are notoriously bad when it comes to causing plugin conflicts because the majority of the ThemeForest developers have NO clue what they are doing. </p> https://legacy.forums.gravityhelp.com/topic/167-not-working#post-74018 Wed, 05 Sep 2012 13:35:31 +0000 Chris Hajer 74018@https://legacy.forums.gravityhelp.com/ <p>Please see this response from Carl Hancock on why this is occurring with 1.6.6 and not before:</p> <p><a href="http://www.gravityhelp.com/forums/topic/after-upgrate-to-latest-in-august-28-2012-i-have-multiple-duplicate-entries?replies=9#post-74016" rel="nofollow">http://www.gravityhelp.com/forums/topic/after-upgrate-to-latest-in-august-28-2012-i-have-multiple-duplicate-entries?replies=9#post-74016</a> </p> https://legacy.forums.gravityhelp.com/topic/167-not-working#post-73877 Tue, 04 Sep 2012 19:23:35 +0000 SnapCubby 73877@https://legacy.forums.gravityhelp.com/ <p>Thank you CBCEducation for that fix! I've been fighting this thing like crazy... That did the trick. Not sure why, but it worked. I still can't put any conditional logic in, and I don't know how to decipher what code is throwing it off, so I'll live without that for now. </p> https://legacy.forums.gravityhelp.com/topic/167-not-working#post-73853 Tue, 04 Sep 2012 15:47:29 +0000 CBCEducation 73853@https://legacy.forums.gravityhelp.com/ <p>My site is doing the exact same thing. With ajax="true" is set the submit is entering the data into the database, but not redirecting or showing a confirmation message. Setting ajax="false" fixes the problem. What I seeing from others here is that 1.6.5 worked great, but 1.6.6 broke some line in JQuery. I just follow this thread to see if there are any updates. Thanks </p> https://legacy.forums.gravityhelp.com/topic/167-not-working#post-73791 Tue, 04 Sep 2012 11:05:16 +0000 Chris Hajer 73791@https://legacy.forums.gravityhelp.com/ <p>Thank you for these reports. We're checking into it.</p> <p>Please start by checking for theme and plugin conflicts <a href="http://rkt.gs/testing" rel="nofollow">http://rkt.gs/testing</a>. </p> https://legacy.forums.gravityhelp.com/topic/167-not-working#post-73747 Tue, 04 Sep 2012 03:57:22 +0000 steve53990 73747@https://legacy.forums.gravityhelp.com/ <p>I'm also getting the same issue. It appeared to happen when I upgraded to the new version too. Updates would be appreciated. FYI, the form page is<br /> <a href="http://moorlandguides.co.uk/mg2013/add-a-walk/" rel="nofollow">http://moorlandguides.co.uk/mg2013/add-a-walk/</a><br /> It is a demo site at the moment so no rush! </p>