Gravity Support Forums Topic: 500 Internal error accessing campaign monitor admin pages and when subscribing

Gravity Support Forums Topic: 500 Internal error accessing campaign monitor admin pages and when subscribing https://legacy.forums.gravityhelp.com/topic/500-internal-error-accessing-campaign-monitor-admin-pages-and-when-subscribing Gravity Support Forums Topic: 500 Internal error accessing campaign monitor admin pages and when subscribing en-US Mon, 20 Apr 2026 03:29:19 +0000 http://bbpress.org/?v=1.0.1 <![CDATA[Search]]> q https://legacy.forums.gravityhelp.com/search.php David Peralty on "500 Internal error accessing campaign monitor admin pages and when subscribing" https://legacy.forums.gravityhelp.com/topic/500-internal-error-accessing-campaign-monitor-admin-pages-and-when-subscribing#post-63896 Thu, 28 Jun 2012 08:34:29 +0000 David Peralty 63896@https://legacy.forums.gravityhelp.com/ Thanks for the update. Darn curl... :) I have long since thought it was part of the default "setting up a server" experience, and have been bit by that before as well. interconnectit on "500 Internal error accessing campaign monitor admin pages and when subscribing" https://legacy.forums.gravityhelp.com/topic/500-internal-error-accessing-campaign-monitor-admin-pages-and-when-subscribing#post-63890 Thu, 28 Jun 2012 07:48:54 +0000 interconnectit 63890@https://legacy.forums.gravityhelp.com/ Hi - interesting and somewhat embarrassing problem in the end! We've moved to a supported server recently so can't check the configs ourselves. Anyway it turns out that the PHP curl extension wasn't installed. Normally you'd expect to see an error like 'call to undefined function: curl_init()' however because of the way the CM API script works it tries to fall back to other methods of getting the data which were also unsupported on the server (for security reasons). The end result is that I got a vague connection timeout error message with lots of different solutions coming up in Google. So I guess if someone sees a 500 error ask them to check if php_curl is enabled/installed :) interconnectit on "500 Internal error accessing campaign monitor admin pages and when subscribing" https://legacy.forums.gravityhelp.com/topic/500-internal-error-accessing-campaign-monitor-admin-pages-and-when-subscribing#post-63509 Mon, 25 Jun 2012 06:57:06 +0000 interconnectit 63509@https://legacy.forums.gravityhelp.com/ Thanks, I'm trying to reproduce it locally but struggling to find & install the right version of PHP. Would you guys be able to check if the campaign monitor addon works with PHP/5.3.3-7+squeeze13? (not sure what the squeeze13 bit is yet!) David Peralty on "500 Internal error accessing campaign monitor admin pages and when subscribing" https://legacy.forums.gravityhelp.com/topic/500-internal-error-accessing-campaign-monitor-admin-pages-and-when-subscribing#post-63323 Fri, 22 Jun 2012 11:44:02 +0000 David Peralty 63323@https://legacy.forums.gravityhelp.com/ Yeah, it isn't an error that I've ever seen before, and the response you are getting definitely looks like a server configuration issue. Keep me in the loop though as it could help others. interconnectit on "500 Internal error accessing campaign monitor admin pages and when subscribing" https://legacy.forums.gravityhelp.com/topic/500-internal-error-accessing-campaign-monitor-admin-pages-and-when-subscribing#post-63311 Fri, 22 Jun 2012 10:06:54 +0000 interconnectit 63311@https://legacy.forums.gravityhelp.com/ Thanks, I'd seen that but given that it works quickly locally makes me think it's to do with the server somehow so not a problem with GF. I'll let you know when I find out what it is in case anyone else has the same problem. David Peralty on "500 Internal error accessing campaign monitor admin pages and when subscribing" https://legacy.forums.gravityhelp.com/topic/500-internal-error-accessing-campaign-monitor-admin-pages-and-when-subscribing#post-63291 Fri, 22 Jun 2012 08:43:53 +0000 David Peralty 63291@https://legacy.forums.gravityhelp.com/ Have a look at the following: <a href="http://www.heath-whyte.info/david/computers/mod_fcgid-timeouts-and-downloads" rel="nofollow">http://www.heath-whyte.info/david/computers/mod_fcgid-timeouts-and-downloads</a> interconnectit on "500 Internal error accessing campaign monitor admin pages and when subscribing" https://legacy.forums.gravityhelp.com/topic/500-internal-error-accessing-campaign-monitor-admin-pages-and-when-subscribing#post-63276 Fri, 22 Jun 2012 07:10:48 +0000 interconnectit 63276@https://legacy.forums.gravityhelp.com/ Hi, I'm getting a problem with the campaign monitor plugin giving a 500 internal server error on CM addon admin pages and on the front end when the form is submitted. <a href="http://greenwichhealthyliving.nhs.uk" rel="nofollow">http://greenwichhealthyliving.nhs.uk</a> If it helps we migrated to a new server recently so the IP of the site changed. Here're some of the error logs we got: <pre><code>[Fri Jun 22 12:14:44 2012] [warn] [client 88.211.49.134] mod_fcgid: read data timeout in 40 seconds, referer: <a href="http://greenwichhealthyliving.nhs.uk/wp-admin/admin.php?page=gf_campaignmonitor" rel="nofollow">http://greenwichhealthyliving.nhs.uk/wp-admin/admin.php?page=gf_campaignmonitor</a> [Fri Jun 22 12:14:44 2012] [warn] [client 88.211.49.134] (110)Connection timed out: mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: <a href="http://greenwichhealthyliving.nhs.uk/wp-admin/admin.php?page=gf_campaignmonitor" rel="nofollow">http://greenwichhealthyliving.nhs.uk/wp-admin/admin.php?page=gf_campaignmonitor</a> [Fri Jun 22 12:15:38 2012] [warn] [client 88.211.49.134] mod_fcgid: read data timeout in 40 seconds, referer: <a href="http://greenwichhealthyliving.nhs.uk/wp-admin/admin.php?page=gf_campaignmonitor" rel="nofollow">http://greenwichhealthyliving.nhs.uk/wp-admin/admin.php?page=gf_campaignmonitor</a> [Fri Jun 22 12:15:38 2012] [warn] [client 88.211.49.134] (110)Connection timed out: mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: <a href="http://greenwichhealthyliving.nhs.uk/wp-admin/admin.php?page=gf_campaignmonitor" rel="nofollow">http://greenwichhealthyliving.nhs.uk/wp-admin/admin.php?page=gf_campaignmonitor</a> [Fri Jun 22 12:20:39 2012] [warn] [client 88.211.49.134] mod_fcgid: read data timeout in 40 seconds, referer: <a href="http://greenwichhealthyliving.nhs.uk/wp-admin/admin.php?page=gf_campaignmonitor" rel="nofollow">http://greenwichhealthyliving.nhs.uk/wp-admin/admin.php?page=gf_campaignmonitor</a> [Fri Jun 22 12:20:39 2012] [warn] [client 88.211.49.134] (110)Connection timed out: mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: <a href="http://greenwichhealthyliving.nhs.uk/wp-admin/admin.php?page=gf_campaignmonitor" rel="nofollow">http://greenwichhealthyliving.nhs.uk/wp-admin/admin.php?page=gf_campaignmonitor</a> [Fri Jun 22 12:21:24 2012] [warn] [client 88.211.49.134] mod_fcgid: read data timeout in 40 seconds, referer: <a href="http://greenwichhealthyliving.nhs.uk/wp-admin/admin.php?page=gf_settings" rel="nofollow">http://greenwichhealthyliving.nhs.uk/wp-admin/admin.php?page=gf_settings</a> [Fri Jun 22 12:21:24 2012] [warn] [client 88.211.49.134] (110)Connection timed out: mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: <a href="http://greenwichhealthyliving.nhs.uk/wp-admin/admin.php?page=gf_settings" rel="nofollow">http://greenwichhealthyliving.nhs.uk/wp-admin/admin.php?page=gf_settings</a></code></pre> It seems as though campaign monitor isn't responding but should that kill the plugin like that? This works fine on a local install but not on the production server (Debian). Any ideas?