https://legacy.forums.gravityhelp.com/topic/admin-email-notification-only-working-with-certain-emails Gravity Support Forums Topic: Admin Email Notification - only working with certain emails en-US Mon, 20 Apr 2026 03:25:22 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/admin-email-notification-only-working-with-certain-emails#post-32936 Thu, 18 Aug 2011 15:56:38 +0000 Carl Hancock 32936@https://legacy.forums.gravityhelp.com/ <p>@raull1 Good to hear. That is a common issue when users host email separate from their web server. </p> https://legacy.forums.gravityhelp.com/topic/admin-email-notification-only-working-with-certain-emails#post-32917 Thu, 18 Aug 2011 14:56:36 +0000 raull1 32917@https://legacy.forums.gravityhelp.com/ <p>I had a similar issue with the information in my forms being sent to the user but not to the administrator. </p> <p>My setup was a host gator shared hosting account and a Google apps email service. I spoke with Hostgator and mentioned the issue just like it's outlined here and they checked and told me; "It looks like your domain was set to send mail using our server, instead of google." </p> <p>So he made the change and it was working. I tested the form with email from the same domain and it all worked fine. Hopefully it'll be fine from now on. but I will be checking the entries in WordPress against my email to check they are going through. </p> <p>I'm glad it works now = ), great plugin! </p> https://legacy.forums.gravityhelp.com/topic/admin-email-notification-only-working-with-certain-emails#post-31905 Sat, 06 Aug 2011 01:21:16 +0000 Kevin Flahaut 31905@https://legacy.forums.gravityhelp.com/ <p>Dave (@smithwood),</p> <p>This isn't a Gravity Forms issue, it's a problem with how different web hosts handle email and isn't something that we can control "out of the gate". That's exactly why we're going to offer these add-ons to help folks who can't get the issue resolved with their hosting companies.</p> <p>Also, I see that you have a developer license so you'll automatically have access to any new add-ons at no charge. No need to worry about that. </p> https://legacy.forums.gravityhelp.com/topic/admin-email-notification-only-working-with-certain-emails#post-31904 Sat, 06 Aug 2011 01:07:13 +0000 smithwood 31904@https://legacy.forums.gravityhelp.com/ <p>Please don't charge people for this, guys. This is an expensive plugin and I have a sinking feeling you will be tempted to charge for something that really ought to work out of the gate. </p> https://legacy.forums.gravityhelp.com/topic/admin-email-notification-only-working-with-certain-emails#post-31564 Wed, 03 Aug 2011 12:30:17 +0000 Carl Hancock 31564@https://legacy.forums.gravityhelp.com/ <p>@brad It sounds like they are rejecting the email. What I would suggest is setting the From Email to an email address associated with their web site. Then use the Reply-To to set it to the email address of the user submitting the form. This way the Reply-To uses the GMail/HotMail/Yahoo/etc. account and the Send From does not.</p> <p>The problem in setting the Send From to any email address and not one that is related to the domain sending the email is it's spoofed. Which means some server may not allow it to come through because it can tell it didn't actually originate at GMail, HotMail, etc.</p> <p>We will be releasing an Add-On in the future to use 3rd party email services PostMark (<a href="http://postmarkapp.com" rel="nofollow">http://postmarkapp.com</a>) and Amazon's Simple Email Service. Both of those are going to require a predefined From Address and only the Reply-To is going to be configurable to any address, which is the right way to do things. </p> https://legacy.forums.gravityhelp.com/topic/admin-email-notification-only-working-with-certain-emails#post-31551 Wed, 03 Aug 2011 12:09:41 +0000 Brad 31551@https://legacy.forums.gravityhelp.com/ <p>I'm having a similar issue with one of my client's forms. The form is hosted at Media Temple and utilizes the WP-Mail-SMTP plugin. However, their admin email account is setup with GoDaddy. Whenever someone submits a form, they will receive admin email notifications for every form submission except ones that come from Gmail, Hotmail, and Yahoo accounts. Any thoughts? </p> https://legacy.forums.gravityhelp.com/topic/admin-email-notification-only-working-with-certain-emails#post-9000 Wed, 25 Aug 2010 12:23:41 +0000 CraigTommola 9000@https://legacy.forums.gravityhelp.com/ <p>Thank you - I host at Media Temple and have requested further information. If they offer a solution which would be helpful, I will post it here.</p> <p>Thanks again,<br /> Craig Tommola. </p> https://legacy.forums.gravityhelp.com/topic/admin-email-notification-only-working-with-certain-emails#post-8990 Wed, 25 Aug 2010 10:52:18 +0000 Carl Hancock 8990@https://legacy.forums.gravityhelp.com/ <p>If you aren't able to get emails to arrive at a Google Apps address then your Google Apps integration with your domain name is not setup properly. You will probably need to contact your web host and explain the situation to them and they can point you in the right direction or make the settings change themselves.</p> <p>We had the same issue with our own Google Apps with BlueHost and they made a change on their end. It has something to do with sending email remotely from a domain name that is setup to use Google Apps.</p> <p>We also had another client using HostGator who had the same problem and they contacted HostGator about it and HostGator said they had to enable the domain for remote mail sending with Google Apps.</p> <p>So it's a hosting configuration issue. The email is being sent but the way your Google Apps is setup in DNS it's being rejected. </p> https://legacy.forums.gravityhelp.com/topic/admin-email-notification-only-working-with-certain-emails#post-8978 Tue, 24 Aug 2010 22:58:15 +0000 CraigTommola 8978@https://legacy.forums.gravityhelp.com/ <p>I am having this same issue, sending to a Gmail address. It is setup inside a Google Apps Standard account. I have mine set up the same way.</p> <p>I filled in the form. It came to me as the user. It didn't get to his inbox. I thought maybe the "Notification to Administrator" was a subtle hint that the recipient had to be an admin. I upgraded him. No change. </p> <p>Ideas? </p> https://legacy.forums.gravityhelp.com/topic/admin-email-notification-only-working-with-certain-emails#post-8808 Thu, 19 Aug 2010 12:32:11 +0000 Carl Hancock 8808@https://legacy.forums.gravityhelp.com/ <p>All it does is further cement that it's some sort of configuration issue with how your Exchange server is setup. It's a security issue. The email is being sent, your Exchange server is rejecting it for some reason. It's possible it could be spam filter related if you have a spam filter running on your Exchange server. </p>