https://legacy.forums.gravityhelp.com/topic/authorizenet-e-mail-not-sent-to-customer-when-cardholder-name-not-complete Gravity Support Forums Topic: Authorize.net e-mail not sent to customer when cardholder name not complete en-US Mon, 20 Apr 2026 02:58:02 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/authorizenet-e-mail-not-sent-to-customer-when-cardholder-name-not-complete#post-88829 Thu, 08 Nov 2012 09:24:30 +0000 kraft 88829@https://legacy.forums.gravityhelp.com/ <p>Yes--the transaction is successful in every other way.</p> <p>Edit: The email address is recorded with Authorize. I wonder if lack of cardholder name impacts the GF setting to trigger an Authorize.net rcpt. </p> https://legacy.forums.gravityhelp.com/topic/authorizenet-e-mail-not-sent-to-customer-when-cardholder-name-not-complete#post-88579 Wed, 07 Nov 2012 22:40:16 +0000 Chris Hajer 88579@https://legacy.forums.gravityhelp.com/ <p>With the card holder name missing from the credit card details, does the transaction still go through? The donor just does not receive their email? </p> https://legacy.forums.gravityhelp.com/topic/authorizenet-e-mail-not-sent-to-customer-when-cardholder-name-not-complete#post-87648 Mon, 05 Nov 2012 16:24:02 +0000 kraft 87648@https://legacy.forums.gravityhelp.com/ <p>Hey gang,</p> <p>Weird problem that I'm trying to eliminate causes.</p> <p>Normal, typical operation:<br /> * Donor completes the form ( <a href="https://utcatholic.org/support/donate/" rel="nofollow">https://utcatholic.org/support/donate/</a> ).<br /> * GF produces notification sent internally to staff<br /> * Authorize.net produces receipt that is sent to merchant (utcatholic) and to the donor.</p> <p>This has worked fine for awhile now. The box is checked in settings for Authorize to send receipt.</p> <p>However, if the donor does not include the "cardholder name" in the credit card area, the e-mail to the donor is NOT sent. GF produced notification and Authorize.net produces a receipt sent to the merchant.</p> <p>Authorize's support was no help, basically blaming the various possible hiccups in sending e-mail, but I've tested it multiple times with different e-mail addresses on different providers. </p> <p>Only thing I can think of now is something either with the GF Add-On or the Authorize API that silently balks at lack of cardholder name. </p> <p>Thanks in advance! </p>