https://legacy.forums.gravityhelp.com/topic/bcc-field-issue Gravity Support Forums Topic: BCC Field Issue en-US Tue, 14 Apr 2026 17:25:01 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/bcc-field-issue#post-117093 Tue, 08 Jan 2013 21:22:32 +0000 Chris Hajer 117093@https://legacy.forums.gravityhelp.com/ <p>Please let us know if you need any help. </p> https://legacy.forums.gravityhelp.com/topic/bcc-field-issue#post-116995 Tue, 08 Jan 2013 19:29:43 +0000 HFL 116995@https://legacy.forums.gravityhelp.com/ <p>Thanks for the reply, Chris. Will test a few other things and give a SMTP plugin a try as a next step. </p> https://legacy.forums.gravityhelp.com/topic/bcc-field-issue#post-116397 Mon, 07 Jan 2013 23:52:35 +0000 Chris Hajer 116397@https://legacy.forums.gravityhelp.com/ <p>This is largely an issue with the email functionality of the server the site is hosted on, and the email addresses the form is using for TO and FROM, and in your case BCC (some mail transfer agents have a problem with BCC or multiple BCC or the FROM address being a different domain than where the mail originates.)</p> <p>One thing that works for many people is to use an SMTP plugin, for more reliable email delivery. Please install and configure one of the following plugins, and test your form again.</p> <p><a href="http://wordpress.org/extend/plugins/wp-mail-smtp/" rel="nofollow">http://wordpress.org/extend/plugins/wp-mail-smtp/</a><br /> <a href="http://wordpress.org/extend/plugins/configure-smtp/" rel="nofollow">http://wordpress.org/extend/plugins/configure-smtp/</a><br /> <a href="http://wordpress.org/extend/plugins/cimy-swift-smtp/" rel="nofollow">http://wordpress.org/extend/plugins/cimy-swift-smtp/</a><br /> <a href="http://wordpress.org/extend/plugins/wp-smtp/" rel="nofollow">http://wordpress.org/extend/plugins/wp-smtp/</a></p> <p>Also, we have some additional explanation and troubleshooting steps here:<br /> <a href="http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications" rel="nofollow">http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications</a></p> <p>If the email is not being sent, it's because it's not being sent by the host where website is hosted. Gravity Forms hands off the notification immediately to wp_mail() and it in turn uses whatever mail transfer agent is available on the host (unless you are using an SMTP plugin.) </p> https://legacy.forums.gravityhelp.com/topic/bcc-field-issue#post-116260 Mon, 07 Jan 2013 20:46:23 +0000 HFL 116260@https://legacy.forums.gravityhelp.com/ <p>Hi,</p> <p>We've been struggling with an issue for a little while where the Admin Notification BCC field has been working for certain email addresses and not for others. One email addresses will not receive an email even if it's set as site admin. We've checked filters and spam folders for those addresses and they're empty, indicating that it's not a blacklist/bounce issue; those mails aren't being sent.</p> <p>Any idea what might be causing this behavior? The addresses not receiving are .net and .org domains, although another .net address works fine. </p>