https://legacy.forums.gravityhelp.com/topic/bcc-not-working Gravity Support Forums Topic: BCC not working en-US Mon, 20 Apr 2026 07:48:04 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/bcc-not-working#post-59033 Tue, 15 May 2012 14:32:02 +0000 Rob Harrell 59033@https://legacy.forums.gravityhelp.com/ <p>Awesome, glad you got it working. Thanks for letting us know! </p> https://legacy.forums.gravityhelp.com/topic/bcc-not-working#post-59030 Tue, 15 May 2012 14:31:06 +0000 CharityFinley 59030@https://legacy.forums.gravityhelp.com/ <p>Just an FYI. I switched from Elastic Email to Mandrill (a new SMTP/API email delivery service from MailChimp) and it works great now! </p> https://legacy.forums.gravityhelp.com/topic/bcc-not-working#post-58988 Tue, 15 May 2012 09:47:22 +0000 David Peralty 58988@https://legacy.forums.gravityhelp.com/ <p>I guess I should have refreshed again before posting. There are plenty of SMTP relays out there, but I have personally never used any. There are SMTP plugins for WordPress, but that might not be the ideal solution. Maybe someone on the forum will see this and have a suggestion, but currently, I do not. I'm glad you were able to figure this out though. </p> https://legacy.forums.gravityhelp.com/topic/bcc-not-working#post-58987 Tue, 15 May 2012 09:45:42 +0000 David Peralty 58987@https://legacy.forums.gravityhelp.com/ <p>I just looked through Elastic's support and found this: <a href="http://support.elasticemail.com/discussions/questions/78-bcc-field" rel="nofollow">http://support.elasticemail.com/discussions/questions/78-bcc-field</a></p> <blockquote><p> Thanks for your question. We do not have a BCC field in our API. We treat delimited recipients in the TO field like a BCC where we parse them and send individual messages. BCC is more of a client tool that makes it handy to send the same email to multiple recipients individually. You will get the exact same result putting the addresses delimited in the TO field. </p></blockquote> <p>Unfortunately, Gravity Forms doesn't currently allow for multiple e-mail addresses in the TO field. </p> https://legacy.forums.gravityhelp.com/topic/bcc-not-working#post-58985 Tue, 15 May 2012 09:42:45 +0000 CharityFinley 58985@https://legacy.forums.gravityhelp.com/ <p>Elastic Email is the cause. Which really sucks because I need a relay in place because of delays when sending Gravity Forms. Do you guys suggest a SMTP for Wordpress and Gravity Forms? </p> https://legacy.forums.gravityhelp.com/topic/bcc-not-working#post-58983 Tue, 15 May 2012 09:39:57 +0000 David Peralty 58983@https://legacy.forums.gravityhelp.com/ <p>Also, has it always been this way with your BCC field and you are using is in the notification to admin or notification to user? Are you using more than one e-mail address in the BCC field? If you are willing to work with me, I'll make myself available all day to get this resolved. You can e-mail me at <a href="mailto:peralty@rocketgenius.com">peralty@rocketgenius.com</a> as well as responding here, either or. I'll be checking in often. </p> https://legacy.forums.gravityhelp.com/topic/bcc-not-working#post-58981 Tue, 15 May 2012 09:36:08 +0000 CharityFinley 58981@https://legacy.forums.gravityhelp.com/ <p>Yes correct I am. Ok I will turn all plug ins off and turn them on one by one. </p> https://legacy.forums.gravityhelp.com/topic/bcc-not-working#post-58979 Tue, 15 May 2012 09:34:29 +0000 David Peralty 58979@https://legacy.forums.gravityhelp.com/ <p>This is why we need you to test for plugin conflicts though as your issue isn't something we can easily replicate, and not one that is common. On our development installs and test installs, the BCC field works as expected, so we need to figure out why your BCC field isn't working, and to do that, we need to reduce the variables in the equation. </p> <p>You are using the latest WordPress and Gravity Forms, correct? </p> https://legacy.forums.gravityhelp.com/topic/bcc-not-working#post-58963 Tue, 15 May 2012 08:01:58 +0000 CharityFinley 58963@https://legacy.forums.gravityhelp.com/ <p>I use Elastic Email for sending emails. It logs all emails sent and not once has it logged the email address that was placed in the BCC. It is as if the field isn't working correctly and being recognized when sending. The To: box is just fine but not the BCC </p> https://legacy.forums.gravityhelp.com/topic/bcc-not-working#post-58929 Mon, 14 May 2012 18:36:59 +0000 David Peralty 58929@https://legacy.forums.gravityhelp.com/ <p>The issue for us though is that Gravity Forms passes the e-mail to the WordPress wp-mail.php file and then your server sends it out. If it isn't a plugin/theme conflict then it is a host issue because Gravity Forms doesn't care who you send what to. </p>