https://legacy.forums.gravityhelp.com/topic/break-tags-show-in-submissions-from-paragraph-fields Gravity Support Forums Topic: Break tags show in submissions from paragraph fields en-US Sun, 19 Apr 2026 22:06:05 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/break-tags-show-in-submissions-from-paragraph-fields#post-130735 Thu, 24 Jan 2013 21:20:43 +0000 Chris Hajer 130735@https://legacy.forums.gravityhelp.com/ <p>Thank you very much for the update. </p> https://legacy.forums.gravityhelp.com/topic/break-tags-show-in-submissions-from-paragraph-fields#post-124765 Thu, 17 Jan 2013 21:26:34 +0000 Jim Wood 124765@https://legacy.forums.gravityhelp.com/ <p>Sorry about this. We did make a change to the notification method in the functions file.<br /> Emails to admin are sent in text mode and to the sender in HTML.</p> <p>With the ONE form we wanted an HTML admin reply, we just turned of admin notifications and sent a BCC of the user response to the admin address.</p> <p>Gravity forms worked exactly as advertised.</p> <p>Thanks for all your help </p> https://legacy.forums.gravityhelp.com/topic/break-tags-show-in-submissions-from-paragraph-fields#post-123949 Thu, 17 Jan 2013 00:01:44 +0000 Jim Wood 123949@https://legacy.forums.gravityhelp.com/ <p>Have forwarded the Contact submission as requested. </p> https://legacy.forums.gravityhelp.com/topic/break-tags-show-in-submissions-from-paragraph-fields#post-123913 Wed, 16 Jan 2013 23:17:03 +0000 Chris Hajer 123913@https://legacy.forums.gravityhelp.com/ <p>I submitted the form. Will I get a copy of the notification email as well?</p> <p>If not, can you view the source of the notification email which was received by your email client, and save that to a text file, then send that to me at <a href="mailto:chris@rocketgenius.com">chris@rocketgenius.com</a></p> <p>Or, export your form as XML and email that to me. I can install it on my server and see how the notifications look.</p> <p>Finally, if you would like to begin troubleshooting yourself, you can start by checking for theme and plugin conflicts using these instructions <a href="http://rkt.gs/testing" rel="nofollow">http://rkt.gs/testing</a> </p> https://legacy.forums.gravityhelp.com/topic/break-tags-show-in-submissions-from-paragraph-fields#post-123728 Wed, 16 Jan 2013 19:00:04 +0000 Jim Wood 123728@https://legacy.forums.gravityhelp.com/ <p>Hi Chris ~ Thanks for replying so quickly.</p> <p>The end user goes to our website and fills in a Contact email. No problem with this.<br /> Webpage for our contact form: <a href="http://danesindistress.com/?page_id=151" rel="nofollow">http://danesindistress.com/?page_id=151</a></p> <p>The problem is when the Contact form gets forwarded to us via email, and we open the email to view the message sent, we see what is in the link in PasteBin:<br /> PasteBin link: <a href="http://pastebin.com/8fqivFZd" rel="nofollow">http://pastebin.com/8fqivFZd</a></p> <p>[etc.] was substituted for parts of the original message<br /> Desired result is how it should appear below when we view it in the email received, with no visible Break tags included in the message:</p> <p>What is this regarding?: General Enquiry</p> <p>Your message: Hello, [etc.} When her time comes, I want to be able to get a puppy as quickly as possible so am doing the research well ahead of time.</p> <p>Do you, or your circles, feel there is anything we should be aware of before purchasing from any other breeder? </p> https://legacy.forums.gravityhelp.com/topic/break-tags-show-in-submissions-from-paragraph-fields#post-123704 Wed, 16 Jan 2013 18:13:35 +0000 Chris Hajer 123704@https://legacy.forums.gravityhelp.com/ <p>Your HTML was stripped out here so it's hard to see what you're trying to fix. Can you use pastebin.com or pastie.org and paste your code there so the forum does not translate your HTML? </p> <p>Also, please let us know what is happening exactly and what you want to happen instead. I was not sure if you were describing the default behavior or the desired behavior. Thank you </p> https://legacy.forums.gravityhelp.com/topic/break-tags-show-in-submissions-from-paragraph-fields#post-123474 Wed, 16 Jan 2013 11:34:57 +0000 Jim Wood 123474@https://legacy.forums.gravityhelp.com/ <p>In paragraph fields, when a hard return is encountered, the forms submitted include the <br /> tag for each hard return - see an example contact submission below-<br /> ' ---------------------------------------[ Sample ]-----------------------------------------<br /> What is this regarding?: General Enquiry</p> <p>Your message: Hello, [etc.] I want to be able to get a puppy as quickly as possible so am doing the research well ahead of time.</p> <p>Do you feel there is anything we should be aware of before purchasing from any specific breeder?</p> <p>We would appreciate a candid response. Thank you<br /> ---------------------------------------[ End of Sample ]---------------------------------- '</p> <p>This Contact form is also sent to the submitter as confirmation of receipt. </p> <p>We have 4 other large complex forms on our site which are used to import the contents into our database. When importing received emails into our database, the <br /> tags can be stripped out during the import routines in Delphi. These complex forms don't get sent as confirmation to the sender.</p> <p>I've spoken to various associates who use Gravity Forms and they're all experiencing the same tag occurrences (<br />) regardless of the OS being used or settings within Gravity Forms. </p> <p>Is this fixable through one of the Gravity Form settings or is there a workaround?</p> <p>Thanks for any help you can offer. </p>