https://legacy.forums.gravityhelp.com/topic/broken-forms-credit-card-processing Gravity Support Forums Topic: "Broken" Forms & Credit Card Processing en-US Mon, 20 Apr 2026 10:16:19 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/broken-forms-credit-card-processing#post-160157 Mon, 04 Mar 2013 15:07:19 +0000 Chris Hajer 160157@https://legacy.forums.gravityhelp.com/ <blockquote><p> By not work I mean some won't process a credit card, even though we know it is valid. You enter the info, lets you go to the other screen to click a box agreeing to the Disclaimer, but when you submit it pops you back with the red field around the credit card information. </p></blockquote> <p>When this happens, view the source of the page and look for that error message. Next to it, you will find a comment with an error code in it (eg: <strong>&lt;!-- Error: 99999 --&gt;</strong>). That error code will help yo troubleshoot the cause of the problem. You can look up the error codes here: <a href="http://www.authorize.net/support/merchant/Transaction_Response/Response_Reason_Codes_and_Response_Reason_Text.htm" rel="nofollow">http://www.authorize.net/support/merchant/Transaction_Response/Response_Reason_Codes_and_Response_Reason_Text.htm</a></p> <p>Additionally, I can send you a logging add-on which may help you troubleshoot this in more details. Send and email to <a href="mailto:chris@rocketgenius.com">chris@rocketgenius.com</a> and I will email it to you.</p> <p>Finally, because you are a developer license holder, you can always use our priority support form <a href="http://www.gravityhelp.com/priority-support/" rel="nofollow">http://www.gravityhelp.com/priority-support/</a> . If you do, please include a link to this topic. </p> https://legacy.forums.gravityhelp.com/topic/broken-forms-credit-card-processing#post-160084 Mon, 04 Mar 2013 12:30:27 +0000 webranding 160084@https://legacy.forums.gravityhelp.com/ <p>I am using Gravity Forms 1.6.12 running on WordPress 3.4.2. Also using the Authorize.net add-on 1.3 to tie into my clients credit card processing company.</p> <p>My client is a transportation/shipping company. Pricing for their client varies by regions of the nation so I have several dozens forms. The orders are either scheduled by my direct client or by the store manager (they deliver for national chain) in a password protected area.</p> <p>These forms have been set-up for months and months. We've processed hundreds of them for hundreds of thousands of dollars without ever a single issue (my client LOVES your product BTW -- as do I -- you make me look smarter than I am).</p> <p><strong>Problem/Issue</strong></p> <p>With that background I almost don't know where to start. Basically the forms are starting to "fail" in a cascading manner. First it was the <a href="http://www.gravityhelp.com/forums/topic/email-notification-problem-not-sending-all-the-time" rel="nofollow">email notifications, which I posted</a> about <a href="http://www.gravityhelp.com/forums/topic/email-notification-problem-not-sending-all-the-time" rel="nofollow">here</a>.</p> <p>With all the forms I have we need the EXACT same customer information, so at the start I created one form, then duplicated it for the other stores with the only edits being the store #, address, and shipping charges. Again they've worked without a glitch for almost a year.</p> <p>Now some work, some don't.</p> <p>By not work I mean some won't process a credit card, even though we know it is valid. You enter the info, lets you go to the other screen to click a box agreeing to the Disclaimer, but when you submit it pops you back with the red field around the credit card information.</p> <p>Others will process the order, but it never gets to Authorize.net. </p> <p>In other instances a form will work a number of times, and then just stop working.</p> <p>We are also always updating the forms. Testing different pricing is the main thing. I've tried to backtrack and see if one edit here or there "broke" the form, but alas I can't figure it out.</p> <p>Finally I realize this is like an impossible Help Ticket to address, but alas it is why I need help cause I can't figure it out for the life of me.</p> <p>Here is one of the <a href="https://omsdelivery.com/ll-form-testing/" rel="nofollow">forms that I have made public so folks can look at it</a>. I am so desperate I'd even give you my WP log-in info if somebody from Gravity Forms want to email me.</p> <p>Update: I should note the above form in fact was working this morning. It is the EXACT same as the forms that are not working.</p> <p>Tommy </p>