https://legacy.forums.gravityhelp.com/topic/campaign-monitor-add-on-appears-to-be-installed-but-related-admin-pages-blank Gravity Support Forums Topic: Campaign Monitor add-on appears to be installed but related admin pages blank en-US Sun, 19 Apr 2026 20:26:43 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/campaign-monitor-add-on-appears-to-be-installed-but-related-admin-pages-blank#post-22748 Thu, 07 Apr 2011 19:28:37 +0000 Tom 22748@https://legacy.forums.gravityhelp.com/ <p>Brilliant, thanks Carl, just installed the update and all works perfectly. Thanks for the response and quick action, we're new to Gravity Forms and really loving how easy it is to work with. </p> https://legacy.forums.gravityhelp.com/topic/campaign-monitor-add-on-appears-to-be-installed-but-related-admin-pages-blank#post-22690 Thu, 07 Apr 2011 11:54:28 +0000 Carl Hancock 22690@https://legacy.forums.gravityhelp.com/ <p>@Tom We have released an updated version of the Campaign Monitor Add-On that corrects this issue. It should appear via automatic update soon, it can also be downloaded immediately from the Add-On Downloads page. </p> https://legacy.forums.gravityhelp.com/topic/campaign-monitor-add-on-appears-to-be-installed-but-related-admin-pages-blank#post-22666 Wed, 06 Apr 2011 22:35:39 +0000 Tom 22666@https://legacy.forums.gravityhelp.com/ <p>Just installed this plugin and noticed the same problem. In our case we tracked it down to the following error:<br /> <code>Cannot redeclare class Services_JSON in [...]/plugins/gravityformscampaignmonitor/api/class/services_json.php on line 115</code></p> <p>Conflict seemed to be tied to another plugin called "Admin Menu Editor" <a href="http://wordpress.org/extend/plugins/admin-menu-editor/" rel="nofollow">http://wordpress.org/extend/plugins/admin-menu-editor/</a> as the conflict disappeared once this was deactivated. </p> https://legacy.forums.gravityhelp.com/topic/campaign-monitor-add-on-appears-to-be-installed-but-related-admin-pages-blank#post-22072 Wed, 30 Mar 2011 12:29:14 +0000 Carl Hancock 22072@https://legacy.forums.gravityhelp.com/ <p>I'm unable to recreate this issue with Gravity Forms v1.5 and the Campaign Monitor Add-On v1.4 which leads me to believe it is a site specific issue, probably a conflict with a plugin or theme that is causing the issue.</p> <p>Here is a screenshot showing my Gravity Forms Settings page showing the version:<br /> <a href="http://grab.by/9LD1" rel="nofollow">http://grab.by/9LD1</a></p> <p>Here is a screenshot show the Campaign Monitor Settings page and it's fully loaded, no problems:<br /> <a href="http://grab.by/9LD2" rel="nofollow">http://grab.by/9LD2</a></p> <p>I would suggest testing for theme or plugin conflicts.</p> <p>To test for a theme conflict:</p> <p>- Activate default Twenty Ten theme<br /> - Check to see if the issue still occurs</p> <p>If it does not, then something in your theme is causing a conflict. If it still happens, follow the steps below to test for plugin conflicts.</p> <p>To test for a plugin conflict:</p> <p>- Deactivate ALL plugins<br /> - Activate Gravity Forms<br /> - Check to see if the issue occurs</p> <p>If it does not, then one of your plugins is causing a conflict. To narrow it down follow the steps below:</p> <p>- Activate each plugin one by one<br /> - Check to see if the issue occurs after each one</p> <p>Let me know how it goes. We can't prevent themes or plugins from causing conflicts. This can happen when the plugin or theme doesn't isolate when and where it outputs code or manipulates data. </p> https://legacy.forums.gravityhelp.com/topic/campaign-monitor-add-on-appears-to-be-installed-but-related-admin-pages-blank#post-22013 Tue, 29 Mar 2011 21:42:51 +0000 Capstone 22013@https://legacy.forums.gravityhelp.com/ <p>While you're working on the issue, can you post a download link for the older version? I'm having the same issue (the setting page appears blank). </p> https://legacy.forums.gravityhelp.com/topic/campaign-monitor-add-on-appears-to-be-installed-but-related-admin-pages-blank#post-21342 Thu, 24 Mar 2011 12:30:43 +0000 Carl Hancock 21342@https://legacy.forums.gravityhelp.com/ <p>I'm going to try to recreate this issue using the latest CM add-on with 1.5 and see if I can replicate it. I'll post back here with an update after I do some testing. </p> https://legacy.forums.gravityhelp.com/topic/campaign-monitor-add-on-appears-to-be-installed-but-related-admin-pages-blank#post-21290 Thu, 24 Mar 2011 07:38:43 +0000 TiborP 21290@https://legacy.forums.gravityhelp.com/ <p>Update: I also downgraded the CM add-on to 1.3 and that seems to work. </p> https://legacy.forums.gravityhelp.com/topic/campaign-monitor-add-on-appears-to-be-installed-but-related-admin-pages-blank#post-21284 Thu, 24 Mar 2011 06:23:05 +0000 TiborP 21284@https://legacy.forums.gravityhelp.com/ <p>I'm having the same problem after updating GF to 1.5 and CM add-on to 1.4 (WP 3.1 + Genesis 1.5).</p> <p>Worst thing is that the registration also doesn't seem to work anymore. </p> https://legacy.forums.gravityhelp.com/topic/campaign-monitor-add-on-appears-to-be-installed-but-related-admin-pages-blank#post-17354 Mon, 31 Jan 2011 19:27:28 +0000 cleverstarfish 17354@https://legacy.forums.gravityhelp.com/ <p>Nope, nothing else. Like I said, version 1.3 works fine. Guess I'll have to remember not to upgrade and test the next version when it comes out. </p> https://legacy.forums.gravityhelp.com/topic/campaign-monitor-add-on-appears-to-be-installed-but-related-admin-pages-blank#post-17313 Mon, 31 Jan 2011 13:46:56 +0000 David Smith 17313@https://legacy.forums.gravityhelp.com/ <p>Are you using any other plugins that integrate with Campaign Monitor? If so, try disabling theme and see if the issue persists. </p>