https://legacy.forums.gravityhelp.com/topic/cancel-subscription-scenarios Gravity Support Forums Topic: Cancel subscription scenarios... en-US Mon, 20 Apr 2026 06:35:42 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/cancel-subscription-scenarios#post-40357 Tue, 08 Nov 2011 01:34:23 +0000 Chris Hajer 40357@https://legacy.forums.gravityhelp.com/ <p>Thank you Cas. </p> https://legacy.forums.gravityhelp.com/topic/cancel-subscription-scenarios#post-40343 Mon, 07 Nov 2011 22:39:54 +0000 CasJam 40343@https://legacy.forums.gravityhelp.com/ <p>OK Thanks - I'll look into extending these add-ons to do what I need. </p> https://legacy.forums.gravityhelp.com/topic/cancel-subscription-scenarios#post-40297 Mon, 07 Nov 2011 17:31:50 +0000 David Smith 40297@https://legacy.forums.gravityhelp.com/ <p>Hi Brian,</p> <p>1 - Correct. Users who wish to cancel their subscription will have to log into their PayPal account and cancel the subscription there. I can not speak on the PayPal Pro add-on as we have not mapped out this integration yet. For the Authorize.net add-on the user would have to contact the merchant in order to cancel their account.</p> <p>2 - Currently there is no process in place to allow users to reactivate a deactivated site. You could process such requests manually or create some custom code to handle this automatically.</p> <p>3 - You can use the <a href="http://www.gravityhelp.com/documentation/page/Gform_subscription_canceled" rel="nofollow">gform_subscription_canceled</a> to send an email to the user when the subscription is canceled. </p> https://legacy.forums.gravityhelp.com/topic/cancel-subscription-scenarios#post-39147 Thu, 27 Oct 2011 17:21:53 +0000 CasJam 39147@https://legacy.forums.gravityhelp.com/ <p>I have a multisite network with GF User Registration add-on for allowing users to create a site and the PayPal add-on for recurring billing (customer pays to have a site on the network). This is all working perfectly.</p> <p>Now I want to look at the customer cancellation process...</p> <p>1. From what I understand, the only way for a customer to cancel their account is to log into their paypal account and cancel their subscription. Is that correct? I see that PayPal Pro and Authorize.net add-ons are coming out soon. Will those allow for customer cancellation/account management on my site?</p> <p>2. In PayPal Transaction Settings, I have "Update site when subscription is cancelled." checked and set to "deactivate site". This works correctly - if the user cancels their paypal subscription, the site turns to deactivated. So let's say that this customer comes back and for whatever reason wants their site back. What is the process for me to allow them to re-activate their PayPal subscription and get their site re-activated (hopefully restoring their site as it was before cancellation)?</p> <p>3. When cancellation happens, is there a way to have an email notification to the user ("Hey, your site is now deactivated.") and an email to the administrator ("This person's subscription cancelled")?</p> <p>Thanks!</p> <p>...and what's the ETA on Authorize.net integration? </p>