https://legacy.forums.gravityhelp.com/topic/cant-add-note-in-entries Gravity Support Forums Topic: Can't Add Note in Entries en-US Thu, 23 Apr 2026 10:32:31 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/cant-add-note-in-entries#post-158946 Sat, 02 Mar 2013 14:27:13 +0000 Chris Hajer 158946@https://legacy.forums.gravityhelp.com/ <p>@nickydef, because each of these issues require individualized troubleshooting, I ask that you please open a new topic and state there what the problem is. Additionally, because you're a developer license holder, you can always use the priority support form, as we may need to log in to your installation and have a look at the database as well. </p> https://legacy.forums.gravityhelp.com/topic/cant-add-note-in-entries#post-155162 Tue, 26 Feb 2013 14:20:58 +0000 nickydef 155162@https://legacy.forums.gravityhelp.com/ <p>So which field do I need to change collation on if I am experiencing the same issue?</p> <p>Actually, I am looking at both tables that you mentioned and they are both set to "utf8_general_ci" collation? </p> https://legacy.forums.gravityhelp.com/topic/cant-add-note-in-entries#post-123864 Wed, 16 Jan 2013 22:32:33 +0000 Chris Hajer 123864@https://legacy.forums.gravityhelp.com/ <p>There is no way I know of to send the notes with the resent notification. You can print the notes when you print the entry, and you can send the note when it is added, but there is no option to resend notes with the notification. There is probably a way to custom code it, but I have not looked into that. I'll tag this as a feature request for that portion. </p> https://legacy.forums.gravityhelp.com/topic/cant-add-note-in-entries#post-123793 Wed, 16 Jan 2013 21:14:23 +0000 gingalley 123793@https://legacy.forums.gravityhelp.com/ <p>Thanks Chris. You rawk. I will take a closer look at db then.</p> <p>I have to ask one last question concerning this because I know Client will ask...</p> <p>Is there a way to include Notes when you Resend Notification?</p> <p>Thanks again! </p> https://legacy.forums.gravityhelp.com/topic/cant-add-note-in-entries#post-123767 Wed, 16 Jan 2013 20:46:51 +0000 Chris Hajer 123767@https://legacy.forums.gravityhelp.com/ <p>Hi Chris. Take a look at your entries and notes now. I added a few notes for form 6, the one test entry that is there.</p> <p>The issue was that the database collation was different on the wp_users table and the wp_rg_lead_notes table. I turned on WP_DEBUG after activating maintenance mode for a few minutes, and I saw this error:</p> <pre><code>WordPress database error: [Illegal mix of collations (utf8_unicode_ci,IMPLICIT) and (utf8_general_ci,IMPLICIT) for operation &#39;ifnull&#39;] SELECT n.id, n.user_id, n.date_created, n.value, ifnull(u.display_name,n.user_name) as user_name, u.user_email FROM wp_rg_lead_notes n LEFT OUTER JOIN wp_users u ON n.user_id = u.id WHERE lead_id=651 ORDER BY id</code></pre> <p>If you take a look at the database tables, there is quite a mix of collations going on. I made the wp_users and wp_rg_lead_notes collation the same for the fields which mattered and then I was able to see the notes again.</p> <p>You might want to have someone more familiar with MySQL look at this and see if the different collations are going to cause a problem in the future. I fixed the issue with the Gravity Forms notes. Let me know if you have any trouble. </p> https://legacy.forums.gravityhelp.com/topic/cant-add-note-in-entries#post-123589 Wed, 16 Jan 2013 14:10:16 +0000 gingalley 123589@https://legacy.forums.gravityhelp.com/ <p>Any word on this issue? </p> <p>Thanks! </p> https://legacy.forums.gravityhelp.com/topic/cant-add-note-in-entries#post-120436 Sat, 12 Jan 2013 16:28:58 +0000 gingalley 120436@https://legacy.forums.gravityhelp.com/ <p>Thanks Chris!</p> <p>Maintenance Mode is under Settings &gt; Maintenance Mode. Feel free to turn on. Just remember to turn back off. :) </p> https://legacy.forums.gravityhelp.com/topic/cant-add-note-in-entries#post-120351 Sat, 12 Jan 2013 12:46:36 +0000 Chris Hajer 120351@https://legacy.forums.gravityhelp.com/ <p>Sorry, I missed that you tested for that before. I will continue testing this weekend. </p> https://legacy.forums.gravityhelp.com/topic/cant-add-note-in-entries#post-119951 Sat, 12 Jan 2013 02:28:40 +0000 gingalley 119951@https://legacy.forums.gravityhelp.com/ <p>Thanks for your effort. You can turn on Maintenance mode to test. </p> <p>Like I said, I turned theme and plugins off and it still won't allow me to add notes. </p> https://legacy.forums.gravityhelp.com/topic/cant-add-note-in-entries#post-119905 Sat, 12 Jan 2013 00:54:28 +0000 Chris Hajer 119905@https://legacy.forums.gravityhelp.com/ <p>I tried adding a note and I was unsuccessful. However, I did not have the CSS issue on the button that you did. I logged in to your site and see a lot of theme-related jQuery in the admin on the Gravity Forms page. I also see a google maps API script being loaded in the admin. Any of these can create a problem on the Gravity Forms entry screen.</p> <p>Have you already checked for theme and plugin conflicts? I was hesitant to do that since this appears to be a live, active site. <a href="http://rkt.gs/testing" rel="nofollow">http://rkt.gs/testing</a> </p>