https://legacy.forums.gravityhelp.com/topic/clients-unable-to-submit-form Gravity Support Forums Topic: Clients unable to submit form en-US Thu, 23 Apr 2026 01:54:18 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/clients-unable-to-submit-form#post-145576 Sun, 10 Feb 2013 14:39:10 +0000 Chris Hajer 145576@https://legacy.forums.gravityhelp.com/ <p>Glad you were able to resolve the problem for all your clients. </p> https://legacy.forums.gravityhelp.com/topic/clients-unable-to-submit-form#post-145532 Sun, 10 Feb 2013 11:10:42 +0000 dcstover1 145532@https://legacy.forums.gravityhelp.com/ <p>I have fixed the problem i believe...seems as though ie did not like my messy css...i have since abandoned the fixed background attachment and went with just a normal grey color instead. </p> <p>Sorry for wasting your time with this! but i really appreciate the help! </p> https://legacy.forums.gravityhelp.com/topic/clients-unable-to-submit-form#post-145513 Sun, 10 Feb 2013 09:51:52 +0000 Chris Hajer 145513@https://legacy.forums.gravityhelp.com/ <p>The error log would not show it, just the access log. We just want to look for patterns in the user-agent (browser) to see if it's always one brand of browser that has a problem.</p> <p>The background image at the footer is certainly causing a problem. I used IE9 on Windows 7:<br /> <a href="http://minus.com/lwY7LhBHRa7Hg" rel="nofollow">http://minus.com/lwY7LhBHRa7Hg</a></p> <p>You can use the W3C validator to check CSS or HTML validity if you need to:<br /> <a href="http://jigsaw.w3.org/" rel="nofollow">http://jigsaw.w3.org/</a><br /> <a href="http://validator.w3.org/" rel="nofollow">http://validator.w3.org/</a> </p> https://legacy.forums.gravityhelp.com/topic/clients-unable-to-submit-form#post-145499 Sun, 10 Feb 2013 09:18:38 +0000 dcstover1 145499@https://legacy.forums.gravityhelp.com/ <p>i think i have found the root of my problem, it is not related to gravity forms at all. Seems as though the css for my background is screwing up and alowing nothing to be seen below the fold on older versions of ie. which is not allowing my cleints to see the whole screen</p> <p>i will get this fixed and keep you posted...almost positive this is it </p> https://legacy.forums.gravityhelp.com/topic/clients-unable-to-submit-form#post-145439 Sun, 10 Feb 2013 05:15:41 +0000 dcstover1 145439@https://legacy.forums.gravityhelp.com/ <p>I went into my cpanel and looked at the error logs...is this the same thing?</p> <p>In error logs i only found one error from last month and the problem was not gravity forms related </p> https://legacy.forums.gravityhelp.com/topic/clients-unable-to-submit-form#post-145435 Sun, 10 Feb 2013 05:07:20 +0000 dcstover1 145435@https://legacy.forums.gravityhelp.com/ <p>the client did indeed tell me he was using windows 7 ie 9</p> <p>how would i go about checking the server access logs? </p> https://legacy.forums.gravityhelp.com/topic/clients-unable-to-submit-form#post-145352 Sat, 09 Feb 2013 23:54:31 +0000 Chris Hajer 145352@https://legacy.forums.gravityhelp.com/ <p>After you received that report, did you check the server access logs to see the information about the user agent? The form has worked fine for both of us, so maybe there is something browser-specific which is failing. </p> https://legacy.forums.gravityhelp.com/topic/clients-unable-to-submit-form#post-145299 Sat, 09 Feb 2013 19:22:45 +0000 dcstover1 145299@https://legacy.forums.gravityhelp.com/ <p>Ok just got another client saying a similar problem </p> <p>"I would like to complete the online app, but it doesn't seem to allow me to enter all the values with no place to go further. "</p> <p>No changes on the form have been made since...suggestions? I have noticed a large amount of people only completing step 1 of my form and not step 2...this is not the norm, usually 75% would complete step 2, but lately only about 15-25%...so something is definitely wrong </p> https://legacy.forums.gravityhelp.com/topic/clients-unable-to-submit-form#post-144257 Thu, 07 Feb 2013 13:24:27 +0000 dcstover1 144257@https://legacy.forums.gravityhelp.com/ <p>Ok great! </p> https://legacy.forums.gravityhelp.com/topic/clients-unable-to-submit-form#post-144251 Thu, 07 Feb 2013 13:13:00 +0000 Chris Hajer 144251@https://legacy.forums.gravityhelp.com/ <p>No, the form looks good. Let us know if the issue pops up again. </p>