https://legacy.forums.gravityhelp.com/topic/confirmation-not-displayed Gravity Support Forums Topic: Confirmation Not Displayed en-US Fri, 24 Apr 2026 21:48:23 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/confirmation-not-displayed#post-21827 Mon, 28 Mar 2011 15:28:33 +0000 Carl Hancock 21827@https://legacy.forums.gravityhelp.com/ <p>The only way to further debug this would be to check for plugin and/or theme conflicts. I noticed you are running a bunch of plugins, including multiple types of caching plugins. Depending on how the caching plugin works, this can cause issues with plugins that need live access to the database. It's possible one of these is causing an issue. </p> <p>I'm not familiar with the caching plugins you are running, W3 Total Cache for instance allows you to whitelist Gravity Forms so it can continue working properly while other things are cached.</p> <p>You would have to check for theme and plugin conflicts, most likely a plugin conflict.</p> <p>To test for a theme conflict:</p> <p>- Activate default Twenty Ten theme<br /> - Check to see if the issue still occurs</p> <p>If it does not, then something in your theme is causing a conflict with Gravity Forms. If it still happens, follow the steps below to test for plugin conflicts.</p> <p>To test for a plugin conflict:</p> <p>- Deactivate ALL plugins<br /> - Activate Gravity Forms<br /> - Check to see if the issue occurs</p> <p>If it does not, then one of your plugins is causing a conflict with Gravity Forms. To narrow it down follow the steps below:</p> <p>- Activate each plugin one by one<br /> - Check to see if the issue occurs after each one</p> <p>One way to do this quickly is to activate plugins in groups of 5 or so. Then when you hit a group of 5 that causes the issue to occur, deactivate the 5 and activate them one by one doing the steps above.</p> <p>We can't prevent themes or plugins from causing conflicts depending on what they do. This is especially true of caching related issues. Let me know how it goes. </p> https://legacy.forums.gravityhelp.com/topic/confirmation-not-displayed#post-21806 Mon, 28 Mar 2011 13:59:30 +0000 Carl Hancock 21806@https://legacy.forums.gravityhelp.com/ <p>Yes, I will be looking into it this afternoon. I'll be in touch soon. </p> https://legacy.forums.gravityhelp.com/topic/confirmation-not-displayed#post-21800 Mon, 28 Mar 2011 13:27:56 +0000 suredoc 21800@https://legacy.forums.gravityhelp.com/ <p>Did you guys receive the login information? </p> https://legacy.forums.gravityhelp.com/topic/confirmation-not-displayed#post-21696 Sun, 27 Mar 2011 13:31:47 +0000 Carl Hancock 21696@https://legacy.forums.gravityhelp.com/ <p>Very odd, nobody has reported this issue and we can't replicate it locally... although we do see it happening on your site. If you can provide us with a WordPress admin login via our Contact Us form and reference this forum post when doing so and we can take a look and see what is going on. </p> https://legacy.forums.gravityhelp.com/topic/confirmation-not-displayed#post-21690 Sun, 27 Mar 2011 13:08:16 +0000 suredoc 21690@https://legacy.forums.gravityhelp.com/ <p>After this week's update, the confirmation doesn't appear after submission. Here is where our form is located:</p> <p><a href="http://bigdesignevents.com/contact/" rel="nofollow">http://bigdesignevents.com/contact/</a></p> <p>Our forms were fine until I did the update. Have you seen this behavior yet?</p> <p>Thanks.</p> <p>Keith Anderson </p>