https://legacy.forums.gravityhelp.com/topic/custom-fields-as-send-to-email-notifications-not-working Gravity Support Forums Topic: Custom fields as send to email notifications not working en-US Sun, 19 Apr 2026 23:48:53 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/custom-fields-as-send-to-email-notifications-not-working#post-32164 Tue, 09 Aug 2011 16:55:17 +0000 Chris Hajer 32164@https://legacy.forums.gravityhelp.com/ <p>The location of the error log will be dependent on your server. Does your host have a control panel or something like that?</p> <p>I just submitted and there was an AJAX spinner for just a second (I think) but it submitted and I saw this confirmation message:</p> <pre><code>Thanks for contacting them! They will get in touch with you shortly.</code></pre> <p>I also received my user confirmation email.</p> <p>So, there won't be an error log in this case, since it did not error out. Please see if the admin notification arrived for that last submission (submission 4) from this page:</p> <p><a href="http://taicnew.imageinnovators.biz/listings/test-form/" rel="nofollow">http://taicnew.imageinnovators.biz/listings/test-form/</a></p> <p>It's interesting that the previous entries made it though. The browsers are still hung with the AJAX spinner... I am going to close those tabs now. </p> https://legacy.forums.gravityhelp.com/topic/custom-fields-as-send-to-email-notifications-not-working#post-32163 Tue, 09 Aug 2011 16:53:27 +0000 Carl Hancock 32163@https://legacy.forums.gravityhelp.com/ <p>Very odd. So you re-installed and everything appears to be working now? It could have been some sort of file permission issue that was corrected when you re-installed. </p> https://legacy.forums.gravityhelp.com/topic/custom-fields-as-send-to-email-notifications-not-working#post-32162 Tue, 09 Aug 2011 16:52:24 +0000 thelight 32162@https://legacy.forums.gravityhelp.com/ <p>success ok so i reinstalled gravity forms by uploading the files...everything works great now yay am so excited. thanks so much </p> https://legacy.forums.gravityhelp.com/topic/custom-fields-as-send-to-email-notifications-not-working#post-32160 Tue, 09 Aug 2011 16:41:41 +0000 thelight 32160@https://legacy.forums.gravityhelp.com/ <p>where do we view an error log? </p> https://legacy.forums.gravityhelp.com/topic/custom-fields-as-send-to-email-notifications-not-working#post-32158 Tue, 09 Aug 2011 16:39:21 +0000 thelight 32158@https://legacy.forums.gravityhelp.com/ <p>yep your two entries were created in the backend ok...have disabled ajax </p> https://legacy.forums.gravityhelp.com/topic/custom-fields-as-send-to-email-notifications-not-working#post-32155 Tue, 09 Aug 2011 16:34:04 +0000 Chris Hajer 32155@https://legacy.forums.gravityhelp.com/ <p>Please disable AJAX in the shortcode so that we might see the error being logged. Thanks.</p> <p>I submitted that form as well and it too hung. Have any of my entries been created? </p> https://legacy.forums.gravityhelp.com/topic/custom-fields-as-send-to-email-notifications-not-working#post-32154 Tue, 09 Aug 2011 16:30:23 +0000 thelight 32154@https://legacy.forums.gravityhelp.com/ <p>i just tried to set it up with ajax on another page still hanging <a href="http://taicnew.imageinnovators.biz/listings/test-form/" rel="nofollow">http://taicnew.imageinnovators.biz/listings/test-form/</a> </p> https://legacy.forums.gravityhelp.com/topic/custom-fields-as-send-to-email-notifications-not-working#post-32153 Tue, 09 Aug 2011 16:29:43 +0000 thelight 32153@https://legacy.forums.gravityhelp.com/ <p>of the same form you mean? no i have two different forms though. </p> https://legacy.forums.gravityhelp.com/topic/custom-fields-as-send-to-email-notifications-not-working#post-32152 Tue, 09 Aug 2011 16:28:59 +0000 Chris Hajer 32152@https://legacy.forums.gravityhelp.com/ <p>Please turn off AJAX and let's see if an error is logged. I think that will point to the source of the problem. Do you have access to error logs?</p> <p>Also, were my two entries created? </p> https://legacy.forums.gravityhelp.com/topic/custom-fields-as-send-to-email-notifications-not-working#post-32150 Tue, 09 Aug 2011 16:25:05 +0000 thelight 32150@https://legacy.forums.gravityhelp.com/ <p>when its not set on agax it goes to the white screen when it is set on ajax it hangs....like what you saw. </p>