https://legacy.forums.gravityhelp.com/topic/customer-not-receiving-paypal-receipt-notification Gravity Support Forums Topic: Customer not receiving PayPal receipt notification en-US Mon, 20 Apr 2026 11:29:19 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/customer-not-receiving-paypal-receipt-notification#post-180569 Fri, 22 Mar 2013 07:47:05 +0000 Rob Harrell 180569@https://legacy.forums.gravityhelp.com/ <p>Handling via priority support. </p> https://legacy.forums.gravityhelp.com/topic/customer-not-receiving-paypal-receipt-notification#post-179720 Thu, 21 Mar 2013 14:17:13 +0000 Driver Training Inc 179720@https://legacy.forums.gravityhelp.com/ <p>When a customer submits a payment through the Gravity Forms PayPal addon, they are not receiving a payment receipt notification. The business owner still receives the PayPal receipt, but the customer does not. </p> <p>Ultimately, I would think this was a PayPal issue, except it just started happen 2 days ago. The problem started when I changed the "Support License Key". Prior to this change, both the business owner and customer would receive a PayPal receipt via email after the payment was completed. </p> <p><a href="http://www.virginiadrivertraining.com/classes/driver-education" rel="nofollow">http://www.virginiadrivertraining.com/classes/driver-education</a> </p>