https://legacy.forums.gravityhelp.com/topic/customer-service-aaa Gravity Support Forums Topic: Customer Service: AAA+++ en-US Fri, 17 Apr 2026 03:22:57 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/customer-service-aaa#post-1375 Sun, 08 Nov 2009 10:52:25 +0000 ShepherdJim 1375@https://legacy.forums.gravityhelp.com/ <p>It's still early days yet for me and Gravity Forms but I wanted to jump in and register just how impressed I am to date.</p> <p>I switched to GF from "free" competition mostly because of the user interface = intuitive, pleasant looking and it WORKED. I could also see from a quick look here at the Forum that support requests did not languish for days and weeks without some response.</p> <p>Well, I recently asked a question about how to automatically clear the pre-populated contents of a field -- I wasn't sure if this was something that GF could do or not. In very quick order, actually faster than I was managing to log back in, Carl Hancock had answered my post -- turned out clearing the fields was something that GF did NOT do. <strong>And then he figured out HOW to DO it</strong>, and posted a jquery script in the company blog <strong>AND</strong> came back to my Forum thread and told me where to go to see the new information and start clearing my form fields.</p> <p>And then when I was too ignorant to know exactly how/where to insert a jquery script (<em>?? jquerty?? <strong>me ???</strong></em> ), Kevin, GF admin, jumped in and, step by step, pretty much gave me the "101" on the what and where of calling jquery libraries from within your WordPress installation ...at least as much I needed know.</p> <p><strong>Sometimes I actually prefer to pay for software:</strong> Believe me, I love the Wonderful World of WordPress and fully appreciate the warmth and fuzziness of free and open source software. But unfortunately, a one-person developer who posts a really neat plugin to help his fellow man does not have much <strong>on-going</strong> incentive to keep his plugin uptodate with the latest version of WordPress, re-solve conflicts with other clever plugins or continue to answer the same "stupid" support questions over and over. </p>