https://legacy.forums.gravityhelp.com/topic/customize-confirmation-email-via-hook Gravity Support Forums Topic: Customize confirmation email via hook? en-US Tue, 21 Apr 2026 08:29:39 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/customize-confirmation-email-via-hook#post-79501 Mon, 08 Oct 2012 01:50:48 +0000 Chris Hajer 79501@https://legacy.forums.gravityhelp.com/ <p>The user notification area supports conditional shortcodes:<br /> <a href="http://www.gravityhelp.com/documentation/page/Shortcodes#Conditional_Shortcode" rel="nofollow">http://www.gravityhelp.com/documentation/page/Shortcodes#Conditional_Shortcode</a></p> <p>So you can use conditional logic there if you need to do something other than {all_fields} and have more complex requirements.</p> <p>If that does not work for you, you can completely change the user notification using the gform_pre_submission_filter. Here is an example of how to use it:</p> <pre><code>[php] &lt;?php // change 19 to your form ID add_filter(&#39;gform_pre_submission_filter_19&#39;, &#39;conditional_message&#39;); function conditional_message($form){ // update the &quot;3&quot; following &quot;input_&quot; to the ID of your field $value1 = rgpost(&#39;input_3&#39;); // I append my conditional text to the autoResponder (user notification) which is already set up in the form builder switch($interest) { case &#39;beltguard&#39;: $form[&#39;autoResponder&#39;][&#39;message&#39;] .= &quot;Interest: Belt Guards&lt;/p&gt;&quot;; break; case &#39;safetyguard&#39;: $form[&#39;autoResponder&#39;][&#39;message&#39;] .= &quot;Interest: Safety Guards&lt;/p&gt;&quot;; break; case &#39;catalogue&#39;: $form[&#39;autoResponder&#39;][&#39;message&#39;] .= &quot;Interest: Catalogue&lt;/p&gt;&quot;; break; } // return modified form return $form; }</code></pre> <p>Documentation: <a href="http://www.gravityhelp.com/documentation/page/Gform_pre_submission_filter" rel="nofollow">http://www.gravityhelp.com/documentation/page/Gform_pre_submission_filter</a> </p> https://legacy.forums.gravityhelp.com/topic/customize-confirmation-email-via-hook#post-79437 Sun, 07 Oct 2012 18:19:01 +0000 progressiveIT 79437@https://legacy.forums.gravityhelp.com/ <p>We need custom HTML with conditional logic so simple templating does not work. We have achieved this via the gform_confirmation hook for the form confirmation page.</p> <p>However, for the corresponding email that is sent to the user, the original Gravity Forms HTML is sent -- we need our customized HTML to be sent instead. </p> https://legacy.forums.gravityhelp.com/topic/customize-confirmation-email-via-hook#post-79433 Sun, 07 Oct 2012 16:13:57 +0000 Chris Hajer 79433@https://legacy.forums.gravityhelp.com/ <p>You can edit the user notification on the notifications page. Have you already tried that? Or are you using the {all_fields} helper, and trying to change the look of that?</p> <p>You can't change the output of the {all_fields} helper. If you want, you can craft your own HTML notification in the user notification area. Enter your own HTML and insert the proper merge tags.</p> <p>Were you unsuccessful in doing that, or does that not work in your situation? </p> https://legacy.forums.gravityhelp.com/topic/customize-confirmation-email-via-hook#post-79422 Sun, 07 Oct 2012 13:04:28 +0000 progressiveIT 79422@https://legacy.forums.gravityhelp.com/ <p>Sorry - I see I put an extra word in my original question making it confusing.</p> <p>We've successfully customized the Confirmation Page that is displayed after successful form submission. We accomplished this via custom HTML generated at time of the gform_confirmation hook.</p> <p>However, the problem is with the corresponding email that is sent to the user submitting the form -- that HTML we have not been able to find a way to change. </p> https://legacy.forums.gravityhelp.com/topic/customize-confirmation-email-via-hook#post-79214 Fri, 05 Oct 2012 23:28:02 +0000 Chris Hajer 79214@https://legacy.forums.gravityhelp.com/ <p>Please explain how the form confirmation and the form HTML are different, or the same. </p> <p>For Gravity Forms, we normally talk about a few different things.</p> <ol> <li><strong>Form:</strong> this is the output of the gravityforms shortcode and shown to your website's visitors</li> <li><strong>Confirmation:</strong> this is shown after a successful form submission. It can be text, load a page of your site, or redirect to another URL</li> <li><strong>Admin notification:</strong> this is configured on the top half of the notifications screen</li> <li><strong>User notification:</strong> this is configured on the bottom half of the notifications screen. Also referred to as the autoresponder</li> </ol> <p>I'm wondering which you were successful at changing, with which hook, and what you would like to change next? Maybe you are looking to modify the AutoResponder? </p> https://legacy.forums.gravityhelp.com/topic/customize-confirmation-email-via-hook#post-78980 Thu, 04 Oct 2012 19:21:59 +0000 progressiveIT 78980@https://legacy.forums.gravityhelp.com/ <p>Hello - I've customized a confirmation form's html email via the gform_confirmation hook however the email confirmation that is sent is still the old hardcoded html.</p> <p>I haven't found a cooresponding gform_confirmation_email (or similar) hook. Is there a way to get the email output to look like the customized html I'm using for the form confirmation itself?</p> <p>Thanks </p>