https://legacy.forums.gravityhelp.com/topic/different-paypal-account-used-i-cant-identify-user Gravity Support Forums Topic: Different Paypal account used I can't identify user en-US Mon, 20 Apr 2026 03:27:35 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/different-paypal-account-used-i-cant-identify-user#post-54763 Tue, 10 Apr 2012 12:39:15 +0000 Rob Harrell 54763@https://legacy.forums.gravityhelp.com/ <p>You would place that hook into your theme's functions.php file. </p> https://legacy.forums.gravityhelp.com/topic/different-paypal-account-used-i-cant-identify-user#post-54747 Tue, 10 Apr 2012 11:07:28 +0000 Mediavandals 54747@https://legacy.forums.gravityhelp.com/ <p>Hey David,</p> <p>I'm trying to figure this out as well as I'm selling tickets to an event, but your answer really makes no sense to someone that doesn't code for a living. What exactly am I supposed to do with that hook you mentioned? Where does it go? What line does it replace.</p> <p>More info would be much appreciated. </p> https://legacy.forums.gravityhelp.com/topic/different-paypal-account-used-i-cant-identify-user#post-48368 Sat, 04 Feb 2012 22:57:34 +0000 jimmywhitetrix 48368@https://legacy.forums.gravityhelp.com/ <p>Thank you for your responses, ill check that hook out David.</p> <p>Jimmy </p> https://legacy.forums.gravityhelp.com/topic/different-paypal-account-used-i-cant-identify-user#post-48045 Wed, 01 Feb 2012 17:51:13 +0000 David Smith 48045@https://legacy.forums.gravityhelp.com/ <p>Hi Jimmy,</p> <p>You can send an "invoice ID" to PayPal via the gform_paypal_invoice hook:</p> <p><a href="http://www.gravityhelp.com/documentation/page/Gform_paypal_invoice" rel="nofollow">http://www.gravityhelp.com/documentation/page/Gform_paypal_invoice</a> </p> https://legacy.forums.gravityhelp.com/topic/different-paypal-account-used-i-cant-identify-user#post-48020 Wed, 01 Feb 2012 14:18:36 +0000 Chris Hajer 48020@https://legacy.forums.gravityhelp.com/ <p>This is a good question. It's either really easy and I am overlooking at it, or we need a new approach. I will ask the developers and try to come up with a solution for you. </p> https://legacy.forums.gravityhelp.com/topic/different-paypal-account-used-i-cant-identify-user#post-47894 Tue, 31 Jan 2012 02:38:12 +0000 jimmywhitetrix 47894@https://legacy.forums.gravityhelp.com/ <p>Thank you for your response.</p> <p>I'll try my best to explain my question:</p> <p>1. Mr Red orders a ticket from my website using GF paypal integration.<br /> 2. When Mr Red pays for his ticket he uses Mr Blacks credit card &amp; changes the contact details and email address of Mr Red to reflect his payment details.<br /> 3. This results in no single identifying field I have to associate the payment with Mr Reds order.</p> <p>This happened six times to me when I sold about 1200 tickets. I had to contact each 6 users independently.</p> <p>Q. Can I add an order number to the GF which populates (and cannot be changed) and is added to the Paypal checkout? The order number corresponds every time.</p> <p>Thank you </p> https://legacy.forums.gravityhelp.com/topic/different-paypal-account-used-i-cant-identify-user#post-47890 Tue, 31 Jan 2012 01:37:39 +0000 Chris Hajer 47890@https://legacy.forums.gravityhelp.com/ <p>What sort of solution are you looking for? I'm unclear what you would like to do. Please share more information about what you're looking for. </p> https://legacy.forums.gravityhelp.com/topic/different-paypal-account-used-i-cant-identify-user#post-47733 Mon, 30 Jan 2012 04:02:39 +0000 jimmywhitetrix 47733@https://legacy.forums.gravityhelp.com/ <p>Hi there,</p> <p>I have used the Paypal integration tool to sell tickets to a school event. It works great but some users (parents) are filling out the Gravity form but when they get to checkout with Paypal they are using their grandparents/friends Paypal account.</p> <p>So they totally change the email address and home address, giving me no way to identify which gravity form is associated with which payment. I just need an identifier field which carries over to the check out at Paypal.</p> <p>Thank you </p>