https://legacy.forums.gravityhelp.com/topic/duplication-of-accounts Gravity Support Forums Topic: Duplication of accounts en-US Tue, 21 Apr 2026 02:54:09 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/duplication-of-accounts#post-90366 Mon, 12 Nov 2012 21:32:03 +0000 Chris Hajer 90366@https://legacy.forums.gravityhelp.com/ <p>That should not be happening. We're going to have to take a look at the configuration of your WordPress site, form, Freshbooks add-on and the Freshbooks feed. Please open a <a href="http://www.gravityhelp.com/priority-support/" rel="nofollow">Priority Support</a> request and include a link to this topic for reference. </p> https://legacy.forums.gravityhelp.com/topic/duplication-of-accounts#post-90365 Mon, 12 Nov 2012 21:31:31 +0000 Chris Hajer 90365@https://legacy.forums.gravityhelp.com/ <p>That should not be happening. We're going to have to take a look at the configuration of your WordPress site, form, Freshbooks add-on and the Freshbooks feed. Please open a Priority Support request and include a link to this topic for reference. </p> https://legacy.forums.gravityhelp.com/topic/duplication-of-accounts#post-90238 Mon, 12 Nov 2012 13:19:41 +0000 stemcat5 90238@https://legacy.forums.gravityhelp.com/ <p>I have that box checked. Duplicate accounts, that use the same email, are still made. </p> https://legacy.forums.gravityhelp.com/topic/duplication-of-accounts#post-89927 Mon, 12 Nov 2012 00:22:49 +0000 Chris Hajer 89927@https://legacy.forums.gravityhelp.com/ <p>When you map the Freshbooks feed, for the email address field, their is a note: "Update an exisiting client if email addresses match" - is that checked in your feed and if so, does this still not work for you? Freshbooks should not create a new account if the email address matches the one currently in the account. </p> https://legacy.forums.gravityhelp.com/topic/duplication-of-accounts#post-89854 Sun, 11 Nov 2012 20:26:25 +0000 stemcat5 89854@https://legacy.forums.gravityhelp.com/ <p>Each time a customer fills out my form for an order, an estimate (or invoice - depending on what they order) is created in Freshbooks. However if it is a repeat customer, Freshbooks creates another account profile for them - even if they use the same email address. Is there any way the form to recognize a returning customer via their email? </p>