https://legacy.forums.gravityhelp.com/topic/e-mail-not-received Gravity Support Forums Topic: E-mail not received en-US Mon, 20 Apr 2026 03:23:20 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/e-mail-not-received#post-54459 Fri, 06 Apr 2012 11:12:22 +0000 Rob Harrell 54459@https://legacy.forums.gravityhelp.com/ <p>Thanks for posting your solution! </p> https://legacy.forums.gravityhelp.com/topic/e-mail-not-received#post-54435 Fri, 06 Apr 2012 02:47:13 +0000 jaaph 54435@https://legacy.forums.gravityhelp.com/ <p>SOLVED </p> https://legacy.forums.gravityhelp.com/topic/e-mail-not-received#post-54434 Fri, 06 Apr 2012 02:45:23 +0000 jaaph 54434@https://legacy.forums.gravityhelp.com/ <p>First I came here, to Gravity support. Found several responses to 'e-mail notifications not working' posts. But they all came down to: this is not a Gravity problem, this is a hosting problem. So I went on to chat with my hosting support (for 2+ hrs...)</p> <p>But eventually I did solve the problem. Someone on the themeforest forum said: “First you should do this: get rid of all your smtp plugins. They might be worsening your problems. Now create a simple php script to use your domain name to send an email”.</p> <p>So, since I had no idea how to work with a PHP script, I Googled “create a simple php script to use your domain name to send an email” and then I found a forum where several people reported the exact same problem and (!) several different solutions.</p> <p>The solution that worked for me was: in cPanel (Bluehost provider) I set the DNS zone for e-mails to ‘external hosting’. </p> <p>Because, this was the problem:<br /> a. My web site and e-mail are hosted with two different providers.<br /> b. My web domain does have the same e-mail addresses set (because at first, I wanted to move my e-mail there).<br /> c. So now when sending e-mail from my web domain, the system wanted to deliver the mail ‘locally’, and it could not, because my mail is hosted elsewhere. Then the mails disappeared. </p> <p>After I changed this setting, everything was fine and I did receive the mails. I did leave the SMTP plug in on, because it's the only way I know to set the 'From' field in the confirmation mails. I did reset it in Gravity a few times, but that didn't change the from address...</p> <p>So, Alanna, if you don't have different providers, I suggest you Google “create a simple php script to use your domain name to send an email” there were lots of other solutions on that forum. </p> https://legacy.forums.gravityhelp.com/topic/e-mail-not-received#post-54414 Thu, 05 Apr 2012 18:27:33 +0000 alanna 54414@https://legacy.forums.gravityhelp.com/ <p>I am having the same problem. The notification emails are delivered when I test with a personal gmail account but they do not come through to my Outlook. I tried an smtp plug-in but no luck. Our hosting company (mt) instructed me to disable local email on their server since I'd be using a third-party - through smtp. Still not able to get it working so I'm interested in how this is answered. </p> https://legacy.forums.gravityhelp.com/topic/e-mail-not-received#post-53891 Fri, 30 Mar 2012 17:12:25 +0000 jaaph 53891@https://legacy.forums.gravityhelp.com/ <p>My website: <a href="http://www.iepdoc.nl" rel="nofollow">http://www.iepdoc.nl</a><br /> Form is here: <a href="http://www.iepdoc.nl/inschrijven/" rel="nofollow">http://www.iepdoc.nl/inschrijven/</a> </p> https://legacy.forums.gravityhelp.com/topic/e-mail-not-received#post-53890 Fri, 30 Mar 2012 17:10:43 +0000 jaaph 53890@https://legacy.forums.gravityhelp.com/ <p>This is driving me crazy with frustration. I was just chatting with my hosting support for 2 hours.... The problem: Gravity forms sends a notification mail, but I do not receive it. From the debugging reports it seems that the mail is leaving the server. Other people (other addresses) *do* receive the mails. But it never arrives in my e-mail account (outlook). And if this does not work my website is worthless.... I did all kinds of things. Installed 2 different SMTP plug in's. Set to port 26. Used different 'from' e-mail addresses. Looked in the spam box. Looked at the web mail.</p> <p>So, do you know who I could hire to solve this? It is not really a Gravity forms problem I think. But of course I cannot use Gravity, unless I solve this. Who should I talk to??? My own WP expert doesn't know what to do. WPQuestions is closed. My hosting support doesn't know what to do. Where can I find someone to fix this??? </p>