https://legacy.forums.gravityhelp.com/topic/email-notification-doesnt-work Gravity Support Forums Topic: Email Notification Doesn't Work en-US Sun, 19 Apr 2026 18:18:13 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/email-notification-doesnt-work#post-41374 Thu, 17 Nov 2011 00:48:25 +0000 owen1469 41374@https://legacy.forums.gravityhelp.com/ <p>I placed the following test code in a template to verify that wp_mail works.</p> <p>&lt;?php wp_mail('me@example.net', 'The subject', 'The message'); ?&gt;</p> <p>I changed the email address to my own but I will not in this post to protect myself from spam.</p> <p>However, my notifications are not working at all. wp_mail itself works, but notifications do not. Any ideas? </p> https://legacy.forums.gravityhelp.com/topic/email-notification-doesnt-work#post-40507 Tue, 08 Nov 2011 15:37:25 +0000 Carl Hancock 40507@https://legacy.forums.gravityhelp.com/ <p>If the failure is on the test send then the SMTP settings aren't correct. If the SMTP settings were correct then the test send would work. You'll need to explain this to BlueHost that the SMTP settings appear to be incorrect, walk them through what settings you have in place and then tell them exactly what error you are getting. The issue is definitely related to your SMTP settings. If they were correct, the test email would work. </p> https://legacy.forums.gravityhelp.com/topic/email-notification-doesnt-work#post-40503 Tue, 08 Nov 2011 15:28:56 +0000 alexgold 40503@https://legacy.forums.gravityhelp.com/ <p>Hi Carl,</p> <p>The failure is on the test send, as well as the notifications. I configured the plugin Rob recommended (WP Mail SMTP) exactly as my email client is configured. I then confirmed that I am using the correct port with Bluehost per Rob's suggestion, and I am using the correct port. This is not working. Without notification, Gravity Forms isn't much use, so I would greatly appreciate specific steps to fix this.</p> <p>Thank you,<br /> Alex</p> <p>P.S. If you would like the complete results of the test send, I would be happy to forward them. There may be something in there that will help you understand, but it's all Greek to me. Thank you. </p> https://legacy.forums.gravityhelp.com/topic/email-notification-doesnt-work#post-40462 Tue, 08 Nov 2011 12:57:37 +0000 Carl Hancock 40462@https://legacy.forums.gravityhelp.com/ <p>Are you still receiving this error message?<br /> <pre><code>SMTP -&gt; ERROR: Failed to connect to server: Connection timed out (110) SMTP Error: Could not connect to SMTP host.</code></pre> <p>If so then no, your SMTP settings are not configured properly OR you have a web hosting problem. That error message is a server error. It can't connect to the SMTP server using the settings you configured. </p> <p>After you configure the SMTP settings in WP Mail SMTP you will need to use the Test Email functionality that is included on the Settings page of the WP Mail SMTP plugin. It will let you send a test email. See if that email arrives.</p> <p>If it does, then you need to make sure your notifications are properly configured. You must set the SEND FROM address on the notifications to an email address that is associated with your SMTP account. You can't use any email address here, it has to be one associated with that SMTP service.</p> <p>Gravity Forms doesn't send the emails, your web server does. So any issues related to email notifications not being sent are going to be related to 1) your web server configuration 2) what you are using in the send from address for your notifications and 3) your smtp settings if using the WP Mail SMTP plugin. </p> <p>@travein You need to discuss this with bluehost. That is a hosting configuration issue. We used to host with BlueHost and had a similar issue, we contacted and discussed it with them and they had it resolved. </p> https://legacy.forums.gravityhelp.com/topic/email-notification-doesnt-work#post-40436 Tue, 08 Nov 2011 11:24:59 +0000 alexgold 40436@https://legacy.forums.gravityhelp.com/ <p>I would be OK with it sending from a weird email address, right now it's not sending at all. The SMTP appears to be configured properly, and I added the recommended SPF record to my DNS. So, as far as I can tell everything is setup as it should be. But it's not working... </p> https://legacy.forums.gravityhelp.com/topic/email-notification-doesnt-work#post-40426 Tue, 08 Nov 2011 10:45:48 +0000 travin 40426@https://legacy.forums.gravityhelp.com/ <p>I am also using Bluehost and have a similiar problem. My email gets sent but the "from email address is not the one I selected it to send. It sends the email from "freecla3@box721.bluehost.com" instead of <a href="mailto:noreply@paylaterproducts.com">noreply@paylaterproducts.com</a>. </p> https://legacy.forums.gravityhelp.com/topic/email-notification-doesnt-work#post-40425 Tue, 08 Nov 2011 10:30:24 +0000 alexgold 40425@https://legacy.forums.gravityhelp.com/ <p>P.S. I am using BlueHost. I notice on several other posts that GoDaddy is a serious problem, but that's not the case here.</p> <p>Indeed, I have successfully sent emails from a WordPress install on BlueHost using other, more basic contact forms than GravityForms and they worked fine. I like GravityForms much better in theory, but so far zero success on the email notifications. </p> https://legacy.forums.gravityhelp.com/topic/email-notification-doesnt-work#post-40424 Tue, 08 Nov 2011 10:18:31 +0000 alexgold 40424@https://legacy.forums.gravityhelp.com/ <p>I have confirmed the SMTP port, I was indeed using the correct one. Still no notification emails from Gravity Forms. Please help. </p> https://legacy.forums.gravityhelp.com/topic/email-notification-doesnt-work#post-40305 Mon, 07 Nov 2011 18:11:22 +0000 Rob Harrell 40305@https://legacy.forums.gravityhelp.com/ <p>Ah, sorry about that one! Here is the link:</p> <p><a href="http://www.alicka.com/tools.html" rel="nofollow">http://www.alicka.com/tools.html</a></p> <p>You're going to check about the SMTP port. </p> https://legacy.forums.gravityhelp.com/topic/email-notification-doesnt-work#post-40304 Mon, 07 Nov 2011 18:09:32 +0000 alexgold 40304@https://legacy.forums.gravityhelp.com/ <p>Rob,</p> <p>I don't see a link to a tool?</p> <p>Also, this is way above my level, so can you please tell me exactly what I should ask my host? I am asking them "What is the correct port for _________ ?"</p> <p>Thanks,<br /> Alex </p>