https://legacy.forums.gravityhelp.com/topic/email-notifications-are-not-being-sent Gravity Support Forums Topic: Email notifications are not being sent en-US Sun, 19 Apr 2026 20:14:49 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/email-notifications-are-not-being-sent#post-69749 Mon, 06 Aug 2012 18:36:08 +0000 RHO 69749@https://legacy.forums.gravityhelp.com/ <p>Thank you David for the notes and plugin recommendation. I was having the same issue as Merrin and wp-mail-smtp worked beautifully. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-are-not-being-sent#post-69642 Mon, 06 Aug 2012 09:33:16 +0000 David Peralty 69642@https://legacy.forums.gravityhelp.com/ <p>I think this is the one we usually recommend for people:<br /> <a href="http://wordpress.org/extend/plugins/wp-mail-smtp/" rel="nofollow">http://wordpress.org/extend/plugins/wp-mail-smtp/</a> </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-are-not-being-sent#post-69622 Mon, 06 Aug 2012 01:25:29 +0000 StudioEleven 69622@https://legacy.forums.gravityhelp.com/ <p>Thanks David,</p> <p>I've just discovered that their email address is hosted at GoDaddy which means my settings may not have been correct.</p> <p>Can you recommend one SMTP plugin for me to use? They are quite confusing. </p> <p>Thanks,<br /> Merrin </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-are-not-being-sent#post-69621 Mon, 06 Aug 2012 01:05:57 +0000 David Peralty 69621@https://legacy.forums.gravityhelp.com/ <p>You will want them to check the PHP logs to see if there is an error that is stopping e-mails from being sent. </p> <p>Our troubleshooting steps for this issue is as follows:</p> <p>- Update WordPress/Gravity Forms<br /> - Disable all Plugins except Gravity Forms<br /> - Use the 2011 WordPress theme<br /> - Install and configure a SMTP plugin<br /> - Check host permissions for PHP sendmail<br /> - Check logs to see if any issue is showing up</p> <p>You are at the last step of that, and if there isn't a resolution, there isn't much we can do. You can test sendmail is working by creating a simple PHP script.</p> <p><a href="http://email.about.com/od/emailprogrammingtips/qt/How_to_Send_Email_from_a_PHP_Script.htm" rel="nofollow">http://email.about.com/od/emailprogrammingtips/qt/How_to_Send_Email_from_a_PHP_Script.htm</a></p> <p>At the end of the day, it is about identifying the source of the issue, and Gravity Forms, like I mentioned before, doesn't really send e-mail. It hooks into WordPress, send WordPress the details and has WordPress send the e-mail. The SMTP plugin overrides this to make sure sendmail has a server to send e-mail through. </p> <p>Here is the article from Yoast, a well known WordPress expert, that we also hand out to people having these kinds of issues as you may be able to glean some missing/mistaken detail to fix your set-up.</p> <p><a href="http://yoast.com/email-reliability/" rel="nofollow">http://yoast.com/email-reliability/</a> </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-are-not-being-sent#post-69620 Mon, 06 Aug 2012 00:56:04 +0000 StudioEleven 69620@https://legacy.forums.gravityhelp.com/ <p>Hi David,</p> <p>I have just checked with Bluehost and they said we can use php sendmail without issue.</p> <p>Is there anything else I can do? This is normally so simple!</p> <p>Thanks,<br /> Merrin </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-are-not-being-sent#post-69619 Mon, 06 Aug 2012 00:36:46 +0000 David Peralty 69619@https://legacy.forums.gravityhelp.com/ <p>Hi Merrin,</p> <p>Gravity Forms doesn't send any e-mails itself. It connects to WordPress' built-in sendmail files (wp-mail.php). If the SMTP plugin has been installed and configured correctly, and Gravity Forms is still unable to send e-mails, and you've deactivated other plugins, then the usual source is a server configuration error. You will want to contact your host to confirm you are able to use PHP sendmail without issue. Also double check WordPress and server anti-spam in case things are mistakenly being caught that way. </p> <p>Hopefully, if nothing else, your host can look at the logs to confirm that there aren't any errors or issues that should/could be stopping you from using php sendmail. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-are-not-being-sent#post-69618 Mon, 06 Aug 2012 00:27:11 +0000 StudioEleven 69618@https://legacy.forums.gravityhelp.com/ <p>I have spent a few hours trying to get email notifications sent from the form on this page:</p> <p><a href="http://www.executivespeakingsuccess.com/" rel="nofollow">http://www.executivespeakingsuccess.com/</a></p> <p>I have deactivated all of the plugins (apart from Viper Video plugin - when I deactivate it the form shows up as shortcode)</p> <p>I have installed several SMTP plugins that didn't work</p> <p>I have used several different From &amp; To &amp; Admin emails, both an @executivespeakingsuccess.com/ and @gmail address</p> <p>Getting really frustrated now.</p> <p>Please can you shed some light on this issue. I use Gravity Forms on all my websites and have not had this issue before.</p> <p>Regards,<br /> Merrin </p>