https://legacy.forums.gravityhelp.com/topic/email-notifications-blank-and-user-notifications-stopped Gravity Support Forums Topic: Email notifications blank and user notifications stopped en-US Mon, 20 Apr 2026 01:17:10 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/email-notifications-blank-and-user-notifications-stopped#post-26227 Tue, 24 May 2011 13:26:23 +0000 rplatner 26227@https://legacy.forums.gravityhelp.com/ <p>Seems to be working now thanks! </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-blank-and-user-notifications-stopped#post-26221 Tue, 24 May 2011 11:55:06 +0000 Carl Hancock 26221@https://legacy.forums.gravityhelp.com/ <p>@rplatner The problem is the rg_lead table wasn't updated because when it was installed the database user did not have the correct permissions. Your WordPress database user should always have all permissions, plugins and WordPress need to be able to make changes to the database and without the proper permissions it causes issues.</p> <p>So what is happening is the update happened, rg_lead was not updated with the new columns, and now it can't be written to because of an error because columns that should be there don't exist. If the database user had full permissions prior to the update, this wouldn't have happened because the table would have been updated properly.</p> <p>You need to reset the form version in the options table again so Gravity Forms tries to re-run it's setup to create the new columns now that your database user should have proper permissions. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-blank-and-user-notifications-stopped#post-26220 Tue, 24 May 2011 11:33:23 +0000 rplatner 26220@https://legacy.forums.gravityhelp.com/ <p>We gave the wordpress user Alter permissions, when that didn't make a difference we gave all permissions. That had no effect. lead_detail consistently shows the most recent entry, but rg_lead remains empty. After giving all permissions, I created a new simple form with two one line text entries. Each entry, as it occurs, shows up in lead_detail, but as I said rg_lead has zero rows. In the Structure I see the following columns: Field, Type, Collation, Attributes, Null, Default, Extra, Action</p> <p>Any ideas? </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-blank-and-user-notifications-stopped#post-26122 Mon, 23 May 2011 11:56:00 +0000 Carl Hancock 26122@https://legacy.forums.gravityhelp.com/ <p>@rplatner When you inspect wp_nn_rg_lead does it have a Currency column? If not, the database user your WordPress site is configured to use may not have Alter permissions which prevents Gravity Forms from being able to add this new column to the lead table and will prevent entries from being saved due to a database error. Also try turning WP_DEBUG mode On and submitting a form and see what errors occur (note: errors are what you need to look for, not warning or notices). </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-blank-and-user-notifications-stopped#post-26099 Mon, 23 May 2011 09:32:54 +0000 rplatner 26099@https://legacy.forums.gravityhelp.com/ <p>I went through the wp_nn_options (where nn = the site number) for every site and set rg_form_version to 1.0 for all that existed. Then I went to only one site and activated. I created a new form with two one line text entries for name and number. I made a new page and put the form there. I filled in the form and submitted. I see the entered name and number show up in wp_nn_rg_lead_detail. But when I go to the backend of WordPress it tells me there are no entries for this form. I filled out the form a second time, saw the data entered into wp_nn_rg_lead_detail again and again the backend tells me there are no entries. With this site as the only site where Gravity Forms was activated I went to forms settings and hit the Uninstall Gravity Forms button. Gravity Forms deactivated for this site, but it didn't remove the plugin. It also didn't remove any of my forms and I still see the data in wp_nn_rg_lead_detail. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-blank-and-user-notifications-stopped#post-26042 Fri, 20 May 2011 16:43:17 +0000 Carl Hancock 26042@https://legacy.forums.gravityhelp.com/ <p>I'd have to look at the Uninstall as far as deleting all the tables across a multi-site installation. It should, but the issue has never come up so i'd have to test on my end to make sure.</p> <p>If you have a multi-site install you'd have to make that change in every options table for each site because each site has their own options table. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-blank-and-user-notifications-stopped#post-26038 Fri, 20 May 2011 16:33:29 +0000 rplatner 26038@https://legacy.forums.gravityhelp.com/ <p>I have a similar issue. So far we are using gravity forms on a development server so we don't have any data we care about. We set it up in March of this year and made a few test forms. Those worked perfectly and the entries were correct, etc.</p> <p>We updated Gravity Forms recently and wanted to get back to learning more about it and now the entries are not being logged in the backend or in the database. This problem exists with existing forms as well as new forms we have created to test the problem.</p> <p>We have a network installation with multiple sites and each site is a directory domain. We do a network activation of the Gravity Forms plugin and then setup for each blog.</p> <p>I tried the above fixes, but they have not worked for us. There are seven sites, each with their own wp_options. I reset rg_form_version to 1.0 in the root of wp_options, but there are wp_options file for each site and they each have an rg_form_version. Should I have reset this in every site?</p> <p>Since there is not any data in our gravity forms yet that we care about I next tried to uninstall gravity forms. Under the network admin, there are no settings for Gravity Forms. I went to the main site and went to the form settings page and hit "Uninstall Gravity Forms". This didn't uninstall the plugin, because it was still available in the plugin directory. I imagine this is because it is network activated. None of the forms or entries were removed either. Again I'm guessing this has to do with the network issue.</p> <p>Next I just deleted the plugin, got a new version from your site, and tried it, but it still has the same issue of not logging the entries.</p> <p>I think the fix of "Uninstall Gravity Forms" is meant to clean up the database, but it doesn't seem to work with a network of sites.</p> <p>We are running PHP 5.33, MySQL 5.0.77, WordPress 3.1.2, Gravity Forms 1.5.2.2 on a Linux server.</p> <p>Any ideas??</p> <p>The URL won't be useful, but here it is <a href="http://blogsdev.ucs.uri.edu/testsite/?page_id=80" rel="nofollow">http://blogsdev.ucs.uri.edu/testsite/?page_id=80</a><br /> Notice we have also tried using the 2010 theme, disabling pretty premalinks, and everything else you have suggested. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-blank-and-user-notifications-stopped#post-23358 Fri, 15 Apr 2011 11:36:57 +0000 Carl Hancock 23358@https://legacy.forums.gravityhelp.com/ <p>There is no script that can be run, it's based on the version number. Something is preventing the auto-updater to run. The only way for us to debug this is to be able to access the site and see the issue happening and then debug it. We can't replicate this issue locally, which means we can't debug something we can't replicate. We would need access to the site in order to take a look because we need to see it happening on the site that is having the issue. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-blank-and-user-notifications-stopped#post-23323 Thu, 14 Apr 2011 20:31:19 +0000 skyrocket 23323@https://legacy.forums.gravityhelp.com/ <p>@Carl - I don't think that's really possible. We have a multi-DB setup, so it's rather complicated to figure out which databases contain blogs that have the GF plugin enabled, and we cannot allow root access to the whole WP network.</p> <p>Is there no script we can run to force the auto-updater to run? </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-blank-and-user-notifications-stopped#post-23241 Thu, 14 Apr 2011 11:31:19 +0000 Carl Hancock 23241@https://legacy.forums.gravityhelp.com/ <p>@skyrocket Can you send us a WordPress admin login for this site so we can take a look? It will need to have super admin access. You can send this to us via our Contact Us form.</p> <p>We may need additional access (such as PHPMyAdmin access) in order to debug this further and determine what is going on. Also include a link to a form that we can see having the issue so we can see what is happening prior to. Because if the above didn't work, you have something else going on. </p>