https://legacy.forums.gravityhelp.com/topic/email-notifications-coming-through-twice Gravity Support Forums Topic: Email notifications coming through twice en-US Mon, 20 Apr 2026 08:49:25 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/email-notifications-coming-through-twice#post-43125 Mon, 05 Dec 2011 11:41:50 +0000 Chris Hajer 43125@https://legacy.forums.gravityhelp.com/ <p>If you try with the Twenty Eleven theme, do you get duplicate entries? If so, it's a theme conflict.</p> <p>If not, and it happens every time, you need to check for plugin conflicts. It could be a cache plugin, or something like Facebook Connect. </p> <p>You can start testing for theme and plugin conflicts starting here:<br /> <a href="http://rkt.gs/testing" rel="nofollow">http://rkt.gs/testing</a></p> <p>That's the first step. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-coming-through-twice#post-43116 Mon, 05 Dec 2011 10:10:28 +0000 xmacvicar 43116@https://legacy.forums.gravityhelp.com/ <p>I am also getting duplicate entries and using the ProPhoto photographer theme. Any resolution on this? Duplicate entries are rather annoying... </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-coming-through-twice#post-18816 Thu, 17 Feb 2011 13:36:03 +0000 Davenash 18816@https://legacy.forums.gravityhelp.com/ <p>Ok, I'll try the theme later and will report back </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-coming-through-twice#post-18812 Thu, 17 Feb 2011 12:59:59 +0000 Carl Hancock 18812@https://legacy.forums.gravityhelp.com/ <p>We've never had a theme cause this problem, it's always been the Simple Facebook Connect plugin that has caused it. It's possible it could be theme related. The way to test that is to activate the default TwentyTen theme and then test your form.</p> <p>Then again i'm not familiar with the ProPhoto theme also, they aren't one of the more well known theme providers so it's possible it is something the theme is doing. If it is the theme, if you provide us a copy of the theme we can debug it and see why it is causing the issue. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-coming-through-twice#post-18811 Thu, 17 Feb 2011 12:58:30 +0000 Davenash 18811@https://legacy.forums.gravityhelp.com/ <p>Right, I deactivated everything so that GF was the only plugin running. Still coming through twice and the recaptcha problem is still there.</p> <p>I'm running the ProPhoto theme, so I'm guessing it's going to be that? </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-coming-through-twice#post-18807 Thu, 17 Feb 2011 12:45:46 +0000 Carl Hancock 18807@https://legacy.forums.gravityhelp.com/ <p>If you have any kind of other recaptcha plugin installed, that could be causing a conflict with the recaptcha functionality of Gravity Forms.</p> <p>If you need to determine which plugin is causing a conflict you would have to deactivate ALL plugins. Then activate Gravity Forms and test if it works okay. Then activate each plugin one by one, testing your form after each one until you encounter the plugin that is introducing the conflict.</p> <p>If it happens with all other plugins deactivated it is possible the conflict is theme related as theme code can also cause conflicts with plugins.</p> <p>Let us know what you find out. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-coming-through-twice#post-18805 Thu, 17 Feb 2011 12:43:24 +0000 Davenash 18805@https://legacy.forums.gravityhelp.com/ <p>I haven't got that plugin but it appears there's something that conflicts with recaptcha as well as I'm getting forms through even though it keep saying the code is wrong. I'll have to try and find out what it is but will try the 1.5 download first.</p> <p>Thanks </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-coming-through-twice#post-18803 Thu, 17 Feb 2011 12:39:23 +0000 Carl Hancock 18803@https://legacy.forums.gravityhelp.com/ <p>This is a plugin conflict. You have another plugin that is manipulating the post content to do processing on it which results on the post content being loaded twice which results in the notifications being sent twice. One plugin that causes this issue is the Simple Facebook Connect plugin.</p> <p>We implemented a workaround for this in the 1.5 release that detects if this is happening and prevents the duplicate notifications from being sent. </p> <p>The 1.5 release is currently a development release that is available on the Downloads page. It will be released as a final release at the end of this month once we finish the new site design and documentation. It is stable. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-coming-through-twice#post-18794 Thu, 17 Feb 2011 12:05:31 +0000 Davenash 18794@https://legacy.forums.gravityhelp.com/ <p>Ok, so my form is set up and all working nicely, however when the submit button is pushed I'm getting the email notification twice.</p> <p>It's probably something really simple, but can anyone advise how I can stop it from doing this?</p> <p>Thanks </p>