Gravity Support Forums Topic: Email notifications don't go to SEND TO, but do go to BCC https://legacy.forums.gravityhelp.com/topic/email-notifications-dont-go-to-send-to-but-do-go-to-bcc Gravity Support Forums Topic: Email notifications don't go to SEND TO, but do go to BCC en-US Sun, 05 Apr 2026 19:03:38 +0000 http://bbpress.org/?v=1.0.1 <![CDATA[Search]]> q https://legacy.forums.gravityhelp.com/search.php David Smith on "Email notifications don't go to SEND TO, but do go to BCC" https://legacy.forums.gravityhelp.com/topic/email-notifications-dont-go-to-send-to-but-do-go-to-bcc#post-26696 Wed, 01 Jun 2011 11:16:24 +0000 David Smith 26696@https://legacy.forums.gravityhelp.com/ <p>Great! Glad you were able to get this resolved. :) </p> KellyAZ on "Email notifications don't go to SEND TO, but do go to BCC" https://legacy.forums.gravityhelp.com/topic/email-notifications-dont-go-to-send-to-but-do-go-to-bcc#post-26670 Tue, 31 May 2011 20:18:42 +0000 KellyAZ 26670@https://legacy.forums.gravityhelp.com/ <p>RESOLVED - I opened a ticket with my hosting provider (MDDHosting) and they advised I needed to go into cPanel and set the MX mode to "remote MX" so that it will pull the MX record from DNS (the domain name &amp; nameservers were set up previously at a different provider). </p> KellyAZ on "Email notifications don't go to SEND TO, but do go to BCC" https://legacy.forums.gravityhelp.com/topic/email-notifications-dont-go-to-send-to-but-do-go-to-bcc#post-26660 Tue, 31 May 2011 18:15:11 +0000 KellyAZ 26660@https://legacy.forums.gravityhelp.com/ <p>Hello,<br /> I have a strange notification problem where the address in the SEND TO EMAIL never receives an email.</p> <p>Running WP 3.13 and GF 1.5.2.3 w/Mailchimp add-on 1.4, on a shared hosting platform.</p> <p>I have notifications set up on 4 forms, but for some reason the admin email address in the SEND TO EMAIL field doesn't receive the mail. However, a different email address in the BCC field DOES receive the notification. (This is a different email domain but hosted on the same mail server). Other emails from the server to the WP admin address DO make it to it. Only the emails generated by GF seem to be the problem.</p> <p>To illustrate, I have a site "mysite.com", with a WP admin email account of "lee@mysite.com". The notifications are set to email to <a href="mailto:lee@mysite.com">lee@mysite.com</a>, and BCC to "support@differentdomain.com". The BCC message is received, but nothing makes it to <a href="mailto:lee@mysite.com">lee@mysite.com</a>. Both domains mysite.com and differentdomain.com are hosted on the SAME exchange server. I've also made sure the SPF records reflect the IP &amp; name of the web server. </p>