https://legacy.forums.gravityhelp.com/topic/email-notifications-not-coming-through Gravity Support Forums Topic: Email Notifications Not Coming Through en-US Tue, 21 Apr 2026 09:55:08 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/email-notifications-not-coming-through#post-235277 Fri, 03 May 2013 11:27:17 +0000 blindeyecreative 235277@https://legacy.forums.gravityhelp.com/ <p>Thanks I'll read this. I just can't figure out why even my smtp settings won't work. Our email accounts work fine. The form entries are working because we can see them in our admin. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-not-coming-through#post-235257 Fri, 03 May 2013 11:09:18 +0000 David Peralty 235257@https://legacy.forums.gravityhelp.com/ <p>Here is a great article on why e-mail is so frustrating and what you might be able to do about it - <a href="http://yoast.com/email-reliability/" rel="nofollow">http://yoast.com/email-reliability/</a></p> <p>E-mail is primarily server based, so moving servers can definitely stop things from working, not because you moved but because different servers are configured in different ways. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-not-coming-through#post-235206 Fri, 03 May 2013 10:48:18 +0000 blindeyecreative 235206@https://legacy.forums.gravityhelp.com/ <p>Ok. I have tried the smtp relay several times but nothing is working. I did recently move servers and that seems to be when the issues started. Is there anything related to that that could be causing this issue since it is wordpress and we moved the database? </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-not-coming-through#post-231118 Tue, 30 Apr 2013 12:29:37 +0000 David Peralty 231118@https://legacy.forums.gravityhelp.com/ <p>No, all notifications are done through wp-mail.php. This isn't something theme related. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-not-coming-through#post-231090 Tue, 30 Apr 2013 12:06:16 +0000 blindeyecreative 231090@https://legacy.forums.gravityhelp.com/ <p>Would it be through my theme or WP framework? </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-not-coming-through#post-231072 Tue, 30 Apr 2013 11:57:31 +0000 David Peralty 231072@https://legacy.forums.gravityhelp.com/ <p>You would have to ask the creators of WordPress. Gravity Forms pushes notification messages to WordPress' sendmail script - wp-mail.php but I don't think it is that simple. Sorry. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-not-coming-through#post-231062 Tue, 30 Apr 2013 11:52:12 +0000 blindeyecreative 231062@https://legacy.forums.gravityhelp.com/ <p>Can I just modify the form script to send through dedrelay.securserver.net? </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-not-coming-through#post-231058 Tue, 30 Apr 2013 11:45:10 +0000 David Peralty 231058@https://legacy.forums.gravityhelp.com/ <p>You will need to discuss this with your host. Is this a SMTP relay? If so, you'll need to install and configure a SMTP plugin in WordPress. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-not-coming-through#post-231047 Tue, 30 Apr 2013 11:32:25 +0000 blindeyecreative 231047@https://legacy.forums.gravityhelp.com/ <p>I have gone through the troubleshooting and contacted my hosting support. I was told that the scripting just needs to be configured to send through dedrelay.securserver.net. Could you tell me where I can find this section in the plugin files? </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-not-coming-through#post-230007 Mon, 29 Apr 2013 14:38:24 +0000 David Peralty 230007@https://legacy.forums.gravityhelp.com/ <p>We have the following guide for troubleshooting notifications - <a href="http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications" rel="nofollow">http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications</a> Can you please go through it and see if you are able to isolate the issue? </p>