https://legacy.forums.gravityhelp.com/topic/email-notifications-not-working-7 Gravity Support Forums Topic: Email Notifications not Working en-US Tue, 21 Apr 2026 21:44:03 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/email-notifications-not-working-7#post-81671 Wed, 17 Oct 2012 07:40:33 +0000 Chris Hajer 81671@https://legacy.forums.gravityhelp.com/ <p>@greyhavens: "Could not connect to SMTP host" means you have something misconfigured or your website cannot connect to the gmail server. What settings did you use for configuration?</p> <p>There is no need to 'reset' Gravity Forms and doing so, if it were possible, would not help this problem. If email notifications are not arriving, it's due to server responsible for delivering the mail, or the server on the other end. </p> <p>I just wrote this up today which is a pretty comprehensive description of the problem and solution:<br /> <a href="http://www.gravityhelp.com/forums/topic/bcc-emails-dont-send-on-submit-but-do-send-when-you-use-resend-notifications#post-81644" rel="nofollow">http://www.gravityhelp.com/forums/topic/bcc-emails-dont-send-on-submit-but-do-send-when-you-use-resend-notifications#post-81644</a> </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-not-working-7#post-81584 Wed, 17 Oct 2012 01:20:44 +0000 greyhavns 81584@https://legacy.forums.gravityhelp.com/ <p>@cosfrog what settings did you use for configure-smtp plugin? i used a gmail account and a google apps account and both give me SMTP Error: Could not connect to SMTP host.<br /> When i used the default settings, it can send through smtp, but gravity forms admin notification sends nothing. Chris is there something we can do to 'reset' gravity forms? I've used it on a number of client projects and I've never had to mess with SMTP. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-not-working-7#post-79728 Mon, 08 Oct 2012 22:24:38 +0000 Colinz 79728@https://legacy.forums.gravityhelp.com/ <p>Chris,</p> <p>Thanks very much for your comprehensive suggestions. I'm working through this with the server and trying to establish where the blockage is.</p> <p>I'll let you know the result.</p> <p>Cheers </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-not-working-7#post-79500 Mon, 08 Oct 2012 01:42:26 +0000 Chris Hajer 79500@https://legacy.forums.gravityhelp.com/ <p>Colinz, you have a couple things going on. This:</p> <blockquote><p> They have blacklisted our mailservers IP address. </p></blockquote> <p>That's because someone was spamming from the machine where your machine is hosted. There is not a lot you can do about that if the mail is sent from an IP address which is blacklisted. That is a good reason to have your mail sent by and SMTP server.</p> <blockquote><p> I have tried all the smtp variants </p></blockquote> <p>And what happened when you tried them? Let's focus on one. You need to have one configured correctly so the test email arrives, then you can focus on your Gravity Forms notifications.</p> <p>New user notifications come from WordPress, usually with the email address <a href="mailto:wordpress@yourdomain.com">wordpress@yourdomain.com</a> - that normally looks OK to the mail server when it's hosted on the same machine. It knows that users from that domain are authorized to use the server. It becomes a problem when the email appears to be sent from the person who submitted the form, which is likely NOT on your domain (could be chrishajer @ gmail . com maybe) - that looks like spam or unauthorized to a lot of webhost mail servers, and it's dropped. </p> <p>The answer, in 99.9% of the cases, is to use an external SMTP server to get more reliable email delivery. The server you authenticate to knows who you are, since you just authenticated, and lets you send email without many restrictions. That's why the external SMTP server normally works. When trying to send email from your web host, there is no authentication, and it looks to the MTA on the host like spam, when it starts seeing mail coming FROM <a href="mailto:user1@wyz.com">user1@wyz.com</a> and TO <a href="mailto:user2@abc.com">user2@abc.com</a> when your domain is def.com. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-not-working-7#post-79436 Sun, 07 Oct 2012 18:16:01 +0000 Colinz 79436@https://legacy.forums.gravityhelp.com/ <blockquote><p>However, because Gravity Forms can change the TO and FROM email addresses, some servers have a problem with the email, since it does not appear to come from where it should be coming.'</p></blockquote> <p>Can you suggest the settings which would not cause a server problems?</p> <p>New user notifications (wordpress) are emailed to addresses but gravity form notify user emails are not being sent out. (</p> <p>I have tried all the smtp variants but seem to be trapped between server issue and gravity issue. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-not-working-7#post-79208 Fri, 05 Oct 2012 22:35:14 +0000 Chris Hajer 79208@https://legacy.forums.gravityhelp.com/ <p>@cosfrog, what did you find? I'm sure your experience will help someone in the future. Please post here if you can. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-not-working-7#post-78990 Thu, 04 Oct 2012 22:08:26 +0000 cosfrog 78990@https://legacy.forums.gravityhelp.com/ <p>never mind found the problem :) A duh moment </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-not-working-7#post-78985 Thu, 04 Oct 2012 20:23:05 +0000 cosfrog 78985@https://legacy.forums.gravityhelp.com/ <p>I would like to echo this. I have also installed configure-smtp, using a gmail smtp server and test email was fine. </p> <p>I can even go into entries and do a resend to a to admin and that works fine.</p> <p>Only when doing a test run on the form, no notification </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-not-working-7#post-78737 Wed, 03 Oct 2012 16:17:53 +0000 Chris Hajer 78737@https://legacy.forums.gravityhelp.com/ <p>Email reliability issues are almost always due to host configuration, or the email providers that handle the email for the recipients. The first thing to do is configure one SMTP plugin and make sure it can deliver the test email reliably. Here are a couple plugins; pick one:</p> <p><a href="http://wordpress.org/extend/plugins/configure-smtp/" rel="nofollow">http://wordpress.org/extend/plugins/configure-smtp/</a><br /> <a href="http://wordpress.org/extend/plugins/wp-mail-smtp/" rel="nofollow">http://wordpress.org/extend/plugins/wp-mail-smtp/</a><br /> <a href="http://wordpress.org/extend/plugins/cimy-swift-smtp/" rel="nofollow">http://wordpress.org/extend/plugins/cimy-swift-smtp/</a></p> <p>If that does not work, please try a different email address for where the notifications are delivered. Preferably one on a different domain (so, instead of the same domain as the website, maybe a Gmail or Yahoo account, or if you are using a Yahoo address, try a Gmail one, or instead of a Google Apps email account, try another email address you own.)</p> <p>Gravity Forms hands the mail to the wp_mail() function immediately, so there is not a lot that Gravity Forms can do to effect email delivery. However, because Gravity Forms can change the TO and FROM email addresses, some servers have a problem with the email, since it does not appear to come from where it should be coming. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-not-working-7#post-78698 Wed, 03 Oct 2012 14:04:53 +0000 Colinz 78698@https://legacy.forums.gravityhelp.com/ <p>Further to my last email, l also used backupbuddy on my site although only as a backup, not to move site. </p>