https://legacy.forums.gravityhelp.com/topic/email-notifications-not-working-8 Gravity Support Forums Topic: email notifications not working en-US Mon, 20 Apr 2026 07:10:43 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/email-notifications-not-working-8#post-192019 Sun, 31 Mar 2013 20:33:06 +0000 Chris Hajer 192019@https://legacy.forums.gravityhelp.com/ <p>Many hosts will reject email which appears to come from someone they are not supposed to be sending mail from. For example, if your website is example.com, the mail server probably expects all mail to be sent from "someone@example.com". When you try to override this, which Gravity Forms will allow you to do, it looks like relay or spam email, and the server drops it.</p> <p>That is why we recommend using an SMTP server. You authenticate to the SMTP server, then that server will deliver any email from you, since it knows who 'you' are. Please see these troubleshooting steps, if you have not already <a href="http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications" rel="nofollow">http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications</a> </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-not-working-8#post-189373 Fri, 29 Mar 2013 12:17:04 +0000 bluefuze 189373@https://legacy.forums.gravityhelp.com/ <p>Hi Sayingitfirst,</p> <p>I too am with GoDaddy... but when I go to the area you describe, I have no idea what to keep and what to delete. Can you help define that a bit more? I'm not really a tech guy.</p> <p>I'm having issues with getting a "notification to user" sent. I'm trying to get a "Refer a Friend" form going, and I'll get a notification as the admin that a form was submitted... however trying to get an email sent to the "Friend" isn't working. Frustrating.</p> <p>Thanks<br /> Doug </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-not-working-8#post-183267 Sun, 24 Mar 2013 18:42:07 +0000 Chris Hajer 183267@https://legacy.forums.gravityhelp.com/ <p>Thanks for your troubleshooting on this. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-not-working-8#post-182090 Sat, 23 Mar 2013 15:22:45 +0000 sayingitfirst 182090@https://legacy.forums.gravityhelp.com/ <p>OK.... After looking at lots of settings and configuration files, parameters, and such, I think I have figured out a work around on this for GoDaddy customers / client sites.</p> <p>Go to DNS Manager in the GoDaddy control panel for the specified domain name that the site is running under. Look to see if GoDaddy is still your controlling configuration regarding the site email functions. In my case, most of my clients use Google Apps for their email. Remove all DNS entries related to GoDaddy and the mail configuration settings under your CNAME records that still point to secureserver.net.</p> <p>Test and continue to have your forms work as normal with emails not being restricted through the GoDaddy configurations.</p> <p>Note: If you have more than one domain name / WP setup under your GoDaddy hosting plan, you will need to do this for each domain name.</p> <p>Additionally, if you are experiencing a similar issue with another hosting provider, I would recommend looking at this issue with them as well. either migrate your mail to Google Apps or some other email hosting solution and adjust your DNS and MX records accordingly. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-not-working-8#post-182067 Sat, 23 Mar 2013 14:36:40 +0000 sayingitfirst 182067@https://legacy.forums.gravityhelp.com/ <p>Well I'm on the phone with GoDaddy right now. They are indicating that this particular issue is directly related with Gravity Forms. The guy on the phone is telling me that my client's server was recently updated on their end and that is what is causing the email notifications not to be sent out through WordPress / Gravity Forms. </p> <p>Any suggestions??? All in all, I probably have 20 client sites that are hosted on GoDaddy and if this is the first one to be affected with their server update then this is going to become a bigger issue down the road for all sites hosted there that run Gravity Forms.</p> <p>I would suggest that Gravity Forms look at their email configuration options and help us deal with this issue as a whole. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-not-working-8#post-181954 Sat, 23 Mar 2013 13:16:09 +0000 sayingitfirst 181954@https://legacy.forums.gravityhelp.com/ <p>One of my client sites that has been using Gravity Forms for a couple of years and as of 3-22-13 their email functions stopped working all together. I've gone through and checked all of the applicable email addresses, spam folders, etc and nothing is coming in from the submissions. </p> <p>In this client's case, they have all of the latest updates applied to their site, none of the email addresses have changes, email communication to those addresses still work properly, no server configuration changes, and no changes outside of the WP site have been made either. They are using a dedicated Gmail address for their server configuration that only is used for email communication from the forms. </p> <p>I'm about to call GoDaddy and see if their have been any changes on their end that would have caused the emails not to have been being sent out.</p> <p>I will post any additional updates that I can for everyone. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-not-working-8#post-179944 Thu, 21 Mar 2013 18:17:51 +0000 Brin 179944@https://legacy.forums.gravityhelp.com/ <p>Aha...I've found all the content submissions in my SPAM folder on gmail... unbelievable! Thanks for your help - my only problem now then is how to stop gmail from marking these as spam...</p> <p>Cheers,<br /> Brin </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-not-working-8#post-179932 Thu, 21 Mar 2013 18:09:52 +0000 Brin 179932@https://legacy.forums.gravityhelp.com/ <p>This is the reply from DreamHost: I checked the mail system on your VPS and found no problems. Emails are<br /> being sent from your website to &lt;submissions@foodfortranslators.com&gt; and<br /> accepted by Google's servers. Once emails leave DreamHost there's<br /> nothing more I can do to track them. If you have any specific<br /> submission-related emails you'd like me to look for, I can check your<br /> VPS's mail log file; if you want to create an admin user on the VPS that<br /> user would have access to view that log file.</p> <p>Does this help? What would you suggest I need to do in order to fix the problem? Please advise.<br /> Thanks,<br /> Brin </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-not-working-8#post-179803 Thu, 21 Mar 2013 15:33:47 +0000 David Peralty 179803@https://legacy.forums.gravityhelp.com/ <p>As I tried to explain in the troubleshooting steps, Gravity Forms packages up the submitted data, and shoots it over to wp-mail.php (WordPress' sendmail file), and beyond that, Gravity Forms has nothing to do with e-mail. So if there is an issue, and it is not theme or plugin related, then it is server related. There are many security settings that only lets you send e-mails from actual addresses on the server, or anti-spam settings that stop PHP sendmail from working. E-mail on web servers isn't a simple thing. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-not-working-8#post-179799 Thu, 21 Mar 2013 15:25:40 +0000 Brin 179799@https://legacy.forums.gravityhelp.com/ <p>Hiya, thanks for your reply. I read those. I am running everything up to date (theme, WordPress and all plugins etc), I've never had any conflicts before and am not willing to turn off all my plugins (since I depend on all of these) and don't think this is the problem anyhow, I am also very very reluctant to have to install yet another plugin... I've contacted my web hosts (DreamHost) and am waiting to hear back (although I doub't they'll say much more than "please contact Gravity Forms" - just a guess of course)... I was hoping you'd be able to guess at what the problem is somehow... any idea? Thanks, Brin </p>