https://legacy.forums.gravityhelp.com/topic/email-notifications-received-by-some-people-but-not-others Gravity Support Forums Topic: Email notifications received by some people but not others en-US Sun, 19 Apr 2026 23:57:55 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/email-notifications-received-by-some-people-but-not-others#post-246580 Fri, 10 May 2013 14:58:45 +0000 David Peralty 246580@https://legacy.forums.gravityhelp.com/ <p>Here are all of our troubleshooting steps related to Notifications - <a href="http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications" rel="nofollow">http://www.gravityhelp.com/documentation/page/Troubleshooting_Notifications</a></p> <p>Have a look, and maybe one of them will help you, specifically the SMTP plugin idea. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-received-by-some-people-but-not-others#post-246551 Fri, 10 May 2013 14:10:33 +0000 TechTools 246551@https://legacy.forums.gravityhelp.com/ <p>I am having the exact same problem with a client's site as well. I know that this is such a tricky thing to trouble shoot because the variables involved (other people's email systems) are infinite. But this seems to be a fairly regular occurrence and I would love to know if there are any steps that we can do to trouble shoot this. </p> https://legacy.forums.gravityhelp.com/topic/email-notifications-received-by-some-people-but-not-others#post-204448 Wed, 10 Apr 2013 21:04:54 +0000 Anonymous 204448@https://legacy.forums.gravityhelp.com/ <p>Simple issue.</p> <p>User notifications are being received by most people however I am receiving complaints from some people that they never received a notification when submitting their booking request.</p> <p>We have checked spam folders and found no emails there and I have tested the form as a user on the frontend and I do get a notification. </p> <p>Are there an suggestions or ideas I could try to find out why some people do not get notifications? One staff member who did not receive a notification uses a live.com email address if that's any use to know!</p> <p>Help appreciated.</p> <p>Thanks! </p>