Gravity Support Forums Topic: Email with conditional text not working

Gravity Support Forums Topic: Email with conditional text not working https://legacy.forums.gravityhelp.com/topic/email-with-conditional-text-not-working Gravity Support Forums Topic: Email with conditional text not working en-US Mon, 20 Apr 2026 01:22:43 +0000 http://bbpress.org/?v=1.0.1 <![CDATA[Search]]> q https://legacy.forums.gravityhelp.com/search.php Chris Hajer on "Email with conditional text not working" https://legacy.forums.gravityhelp.com/topic/email-with-conditional-text-not-working#post-159943 Mon, 04 Mar 2013 09:50:56 +0000 Chris Hajer 159943@https://legacy.forums.gravityhelp.com/ Thank you for the update. danromanchik on "Email with conditional text not working" https://legacy.forums.gravityhelp.com/topic/email-with-conditional-text-not-working#post-156112 Wed, 27 Feb 2013 15:04:06 +0000 danromanchik 156112@https://legacy.forums.gravityhelp.com/ Thanks. That fixed the problem. I did not type those <code> statements into the notifications. I did copy and paste from the GravityForms documentation pages, though. That must have been how they got in there. Anyway, it's all good now.</code> Chris Hajer on "Email with conditional text not working" https://legacy.forums.gravityhelp.com/topic/email-with-conditional-text-not-working#post-156026 Wed, 27 Feb 2013 12:01:40 +0000 Chris Hajer 156026@https://legacy.forums.gravityhelp.com/ The issue is all the < code > tags in your notification. Take a look using the Text tab and you will see what I mean. Additionally, your conditional was testing for the value, but your merge tag would have been using the label. You have to use the :value in the merge tag if you want to compare the value rather than the label. Merge tag documentation: <a href="http://www.gravityhelp.com/documentation/page/Merge_Tags" rel="nofollow">http://www.gravityhelp.com/documentation/page/Merge_Tags</a> I emailed you the bad version (what you have currently) and the good version (with my modifications) of the notification. Switch to the Text mode (rather than Visual) and paste in the good one and please test again after saving. It worked in my tests. Chris Hajer on "Email with conditional text not working" https://legacy.forums.gravityhelp.com/topic/email-with-conditional-text-not-working#post-155933 Wed, 27 Feb 2013 10:13:29 +0000 Chris Hajer 155933@https://legacy.forums.gravityhelp.com/ Dan, if you like, please export this for as XML (Forms menu > Import/Export then the top center menu item, Export Forms) and email it to <a href="mailto:chris@rocketgenius.com">chris@rocketgenius.com</a> and I will take a look at the configuration. danromanchik on "Email with conditional text not working" https://legacy.forums.gravityhelp.com/topic/email-with-conditional-text-not-working#post-154941 Tue, 26 Feb 2013 08:32:51 +0000 danromanchik 154941@https://legacy.forums.gravityhelp.com/ Nope. That's not the problem. In fact, I think the lack of a space is the result of cutting and pasting the code here. There was always a space there. Chris Hajer on "Email with conditional text not working" https://legacy.forums.gravityhelp.com/topic/email-with-conditional-text-not-working#post-154566 Mon, 25 Feb 2013 23:28:18 +0000 Chris Hajer 154566@https://legacy.forums.gravityhelp.com/ Your notification text: <pre><code>[php] {all_fields} [gravityforms action="conditional" merge_tag="{Choose One:1}"condition="is" value="#1"]Your choice was #1.[/gravityforms] [gravityforms action="conditional" merge_tag="{Choose One:1}"condition="is" value="#2"]Your choice was #2.[/gravityforms] [gravityforms action="conditional" merge_tag="{Choose One:1}"condition="is" value="#3"]Your choice was #3.[/gravityforms]</code></pre> Is missing a space right before your "condition". Please note the difference in this version and try this instead: <pre><code>[php] {all_fields} [gravityforms action="conditional" merge_tag="{Choose One:1}" condition="is" value="#1"]Your choice was #1.[/gravityforms] [gravityforms action="conditional" merge_tag="{Choose One:1}" condition="is" value="#2"]Your choice was #2.[/gravityforms] [gravityforms action="conditional" merge_tag="{Choose One:1}" condition="is" value="#3"]Your choice was #3.[/gravityforms]</code></pre> danromanchik on "Email with conditional text not working" https://legacy.forums.gravityhelp.com/topic/email-with-conditional-text-not-working#post-154318 Mon, 25 Feb 2013 14:56:30 +0000 danromanchik 154318@https://legacy.forums.gravityhelp.com/ The only change that made was that I got, "Oops! We could not locate your form." twice instead of three times. I enabled user notification with the same notification text if you'd like to see this for yourself. David Peralty on "Email with conditional text not working" https://legacy.forums.gravityhelp.com/topic/email-with-conditional-text-not-working#post-154193 Mon, 25 Feb 2013 10:56:30 +0000 David Peralty 154193@https://legacy.forums.gravityhelp.com/ Can you try to remove the all fields and use single quotes and see if it works properly then? danromanchik on "Email with conditional text not working" https://legacy.forums.gravityhelp.com/topic/email-with-conditional-text-not-working#post-154185 Mon, 25 Feb 2013 10:42:50 +0000 danromanchik 154185@https://legacy.forums.gravityhelp.com/ The form is at <a href="http://danromanchik.com/form-test/" rel="nofollow">http://danromanchik.com/form-test/</a>. The form setup is at <a href="http://postimage.org/image/o5a31oufj/" rel="nofollow">http://postimage.org/image/o5a31oufj/</a>. The code I'm using for the notification is <pre><code>{all_fields} [gravityforms action="conditional" merge_tag="{Choose One:1}"condition="is" value="#1"]Your choice was #1.[/gravityforms] [gravityforms action="conditional" merge_tag="{Choose One:1}"condition="is" value="#2"]Your choice was #2.[/gravityforms] [gravityforms action="conditional" merge_tag="{Choose One:1}"condition="is" value="#3"]Your choice was #3.[/gravityforms]</code></pre> The notification message looks like this: <pre><code>Choose One First Choice Name dan Email <a href="mailto:dan@danromanchik.com">dan@danromanchik.com</a> Oops! We could not locate your form. Oops! We could not locate your form. Oops! We could not locate your form.</code></pre> Chris Hajer on "Email with conditional text not working" https://legacy.forums.gravityhelp.com/topic/email-with-conditional-text-not-working#post-153023 Sat, 23 Feb 2013 09:21:03 +0000 Chris Hajer 153023@https://legacy.forums.gravityhelp.com/ You stated "if I try to use the value in the conditional statement in the notification, that conditional doesn't work." The conditional statements can work like that. Can you post some screenshots of how you have the field values set up and then show us the conditional shortcode you were using? You can use one of the free image hosting services out there for your images(s) and then paste the links here.