https://legacy.forums.gravityhelp.com/topic/emails-arriving-styled-incorrectly Gravity Support Forums Topic: Emails arriving styled incorrectly... en-US Wed, 22 Apr 2026 11:17:09 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/emails-arriving-styled-incorrectly#post-191 Mon, 31 Aug 2009 09:10:28 +0000 Carl Hancock 191@https://legacy.forums.gravityhelp.com/ <p>Glad to see it worked for you, i'll let the team know and we will come up with a long term solution for this. </p> https://legacy.forums.gravityhelp.com/topic/emails-arriving-styled-incorrectly#post-187 Mon, 31 Aug 2009 05:51:36 +0000 James Morrison 187@https://legacy.forums.gravityhelp.com/ <p>Thanks for the quick reply.</p> <p>Changing all the "rn" entries on the email notification to <code>&lt;br /&gt;</code>'s has fixed the problem.</p> <p>Maybe consider updating the code to insert <code>&lt;br /&gt;</code>'s instead of rn's for future releases?</p> <p>Consider this solved for now.</p> <p>Many thanks!</p> <p>FYI:</p> <p>PHP Version 5.2.8<br /> MySQL Version 5.0.67.<br /> WordPress Version 2.8.4<br /> Gravity Forms Version 1.0 </p> https://legacy.forums.gravityhelp.com/topic/emails-arriving-styled-incorrectly#post-173 Sun, 30 Aug 2009 21:29:51 +0000 Carl Hancock 173@https://legacy.forums.gravityhelp.com/ <p>Also try recreating the notification email. Clear it out, save it and start from scratch and see if it still happens. If so try the solution above using the html tag to force a break. You may need to insert multiple break tags for each carriage return. </p> <p>We haven't been able to replicate the issue on our end, so let us know if any of the above resolves it and if not we will continue to try and get things working for you. </p> https://legacy.forums.gravityhelp.com/topic/emails-arriving-styled-incorrectly#post-163 Sun, 30 Aug 2009 14:33:01 +0000 Carl Hancock 163@https://legacy.forums.gravityhelp.com/ <p>Hello James,</p> <p>Do me a favor and try using HTML <code>&lt;br /&gt;</code> tags where you want carriage returns and let me know if that does the trick. We are still looking into the carriage return issue, but try this in the mean time and let me know.</p> <p>Thanks. </p> https://legacy.forums.gravityhelp.com/topic/emails-arriving-styled-incorrectly#post-158 Sun, 30 Aug 2009 12:23:15 +0000 Carl Hancock 158@https://legacy.forums.gravityhelp.com/ <p>James, I will look into this and we will see what could be causing this issue as it isn't a customer wide problem. I may be in touch to gather additional information, in the mean time please post your current versions of PHP, WordPress, and MySQL which you can find in the Settings page of the plugin. Thanks. </p> https://legacy.forums.gravityhelp.com/topic/emails-arriving-styled-incorrectly#post-154 Sun, 30 Aug 2009 11:04:23 +0000 James Morrison 154@https://legacy.forums.gravityhelp.com/ <p>Hi,</p> <p>I've set up the plugin to email a confirmation to me and to a sender.</p> <p>I have set the text to have a blank line in certain sections - it should appear like this:</p> <p>Hi Paul,</p> <p>Thank you for requesting a quote.</p> <p>Your message has been received and I will endeavour to reply within 48 hours.</p> <p>Kind regards,<br /> James Morrison</p> <p>Instead it comes through like this:</p> <p>Hi Paul,rnrnThank you for requesting a quote.rnrnYour message has been received and I will endeavour to reply within 48 hours.rnrnKind regards,rnJames Morrison</p> <p>This is also affecting the onscreen confirmation which a user sees (in the yellow box) so I've had to put everything on one line (not an option for the email).</p> <p>How can I sort this out - it looks really unprofessional...</p> <p>Thanks </p>