https://legacy.forums.gravityhelp.com/topic/encoding-of-german-umlaute-in-crm-broken Gravity Support Forums Topic: encoding of german umlaute in CRM broken en-US Mon, 20 Apr 2026 10:12:22 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/encoding-of-german-umlaute-in-crm-broken#post-9032 Thu, 26 Aug 2010 10:30:43 +0000 Carl Hancock 9032@https://legacy.forums.gravityhelp.com/ <p>Your web server could be automatically setting the Content-Transfer-Encoding when it sends the email or it could be WordPress that is adding that. Gravity Forms uses a built in WordPress function to send email. You will have to look at those 2 possibilities. We just call the WordPress send mail function. </p> https://legacy.forums.gravityhelp.com/topic/encoding-of-german-umlaute-in-crm-broken#post-9025 Thu, 26 Aug 2010 07:10:16 +0000 Mexx 9025@https://legacy.forums.gravityhelp.com/ <p>Hi,</p> <p>on our website, we utilize Gravity Forms to let our customers send feedback and support requests to our service team. The emails are send to a certain address which our CRM (Customer-Relationship-Management) Software Topix is scanning every 30 minutes:</p> <p><a href="http://farbglanz.de/portal-digital/service/e-mail-service/supportmail/" rel="nofollow">http://farbglanz.de/portal-digital/service/e-mail-service/supportmail/</a></p> <p>The emails sent by Gravity Forms look great in every email client like Gmail, Outlook etc. Except for one: our CRM Topix:</p> <p>Gmail receives: Ich möchte gerne (german umlaut correctly encoded)<br /> Topix receives: Ich möchte gerne (german umlaut wrong encoded)</p> <p>I have a suspicion that our CRM isn't able to handle UTF-8. In its preferences I can set the source type to: M822, TEXT or ttxt. Nothing else. Its M833 by default.</p> <p>In the mail headers send by Gravity Forms I found:</p> <p>Content-Transfer-Encoding: 8bit<br /> Content-Type: text/html; charset="UTF-8"</p> <p>----</p> <p>I already tried to hack the file form_display.php and adjust the headers to:<br /> Content-Transfer-Encoding: quoted-printable<br /> Content-Type: text/html; charset="ISO-8859-1"</p> <p>The problem is, that in the generated mail I get 2 Content-Transfer-Encoding-lines:<br /> Content-Transfer-Encoding: quoted-printable<br /> MIME-Version: 1.0<br /> Content-Transfer-Encoding: 8bit<br /> Content-Type: text/html; charset="ISO-8859-1"</p> <p>Emails sent like this don't show up correctly neither in Gmail nor in Topix.</p> <p>---</p> <p>What do I make wrong? Help appreciated.<br /> Max </p>