https://legacy.forums.gravityhelp.com/topic/entries-not-exporting Gravity Support Forums Topic: Entries not Exporting en-US Mon, 20 Apr 2026 11:59:06 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/entries-not-exporting#post-21861 Mon, 28 Mar 2011 17:43:33 +0000 Carl Hancock 21861@https://legacy.forums.gravityhelp.com/ <p>The first thing I notice is you are encountering a MOD_SECURITY problem. MOD_SECURITY is a server firewall on your web host. They will need to adjust some settings, when this occurs you need to contact your host and explain the issue and they should be able to whitelist the Gravity Forms scripts.</p> <p> Your MOD_SECURITY settings are blocking the AJAX request because it thinks it's a malicious attack. See this forum post, it outlines the fix and you may need to get in touch with your web host to implement it:</p> <p><a href="http://www.gravityhelp.com/forums/topic/forms-not-updating-after-being-saved#post-10305" rel="nofollow">http://www.gravityhelp.com/forums/topic/forms-not-updating-after-being-saved#post-10305</a></p> <p>I noticed this when I tried to make an edit to your form title, it wouldn't save. This is probably the source of your export issue also. </p> https://legacy.forums.gravityhelp.com/topic/entries-not-exporting#post-21859 Mon, 28 Mar 2011 17:36:08 +0000 dfrayne 21859@https://legacy.forums.gravityhelp.com/ <p>Thanks Carl. I just sent it via Contact Us. </p> https://legacy.forums.gravityhelp.com/topic/entries-not-exporting#post-21856 Mon, 28 Mar 2011 17:22:41 +0000 Carl Hancock 21856@https://legacy.forums.gravityhelp.com/ <p>Make sure you are selecting all the fields when selecting what you want to export. If you continue having problems, if you send us a WordPress admin login via our Contact Us form we can take a look. We may also need an FTP login but we can start with WordPress access. Reference this forum post when contacting us. </p> https://legacy.forums.gravityhelp.com/topic/entries-not-exporting#post-21852 Mon, 28 Mar 2011 17:07:34 +0000 dfrayne 21852@https://legacy.forums.gravityhelp.com/ <p>The update seems like it went fine, but now when I export entries (Import/Export &gt; Export Entries &gt; Select a Form, Select all Fields &gt; Download Export File), I just get a csv file with a single field containing the total number of entries. </p> https://legacy.forums.gravityhelp.com/topic/entries-not-exporting#post-21850 Mon, 28 Mar 2011 16:45:09 +0000 Carl Hancock 21850@https://legacy.forums.gravityhelp.com/ <p>@dfrayne I would suggest updating and then trying the export. The update shouldn't impact your entries. If you have an issue/error when updating just get in touch. </p> https://legacy.forums.gravityhelp.com/topic/entries-not-exporting#post-21849 Mon, 28 Mar 2011 16:44:17 +0000 dfrayne 21849@https://legacy.forums.gravityhelp.com/ <p>Thanks Carl. It is still spinning after about 45 mins. I was thinking about updating to 1.5, and I know it's usually a good idea, but I am a bit nervous as we are in the middle of a contest and I do not want to mess things up. On the other hand, if I cannot download the entries, that might be my only option for retrieving the entries - or is there another way? </p> https://legacy.forums.gravityhelp.com/topic/entries-not-exporting#post-21840 Mon, 28 Mar 2011 16:18:31 +0000 Carl Hancock 21840@https://legacy.forums.gravityhelp.com/ <p>The export file is streamed directly to the browser, a file isn't created and stored on the server. This is how the WordPress post exporter also works. Try updating to the new Gravity Forms v1.5 release, the export functionality was made more efficient in the new release. That could solve your problem as it is more efficient. </p> https://legacy.forums.gravityhelp.com/topic/entries-not-exporting#post-21836 Mon, 28 Mar 2011 16:00:14 +0000 dfrayne 21836@https://legacy.forums.gravityhelp.com/ <p>It's a dedicated server (liquidweb - 2133 MHz Xeon, 8 Gig ram). I will keep waiting and let you know what happens. Does GF create a subdirectory in the Uploads directory for the entries export files? I do not see one. Thanks. </p> https://legacy.forums.gravityhelp.com/topic/entries-not-exporting#post-21831 Mon, 28 Mar 2011 15:33:59 +0000 Carl Hancock 21831@https://legacy.forums.gravityhelp.com/ <p>This shouldn't be a problem, I would suggest waiting. If it doesn't work, it could be a performance issue on your web server. The export functionality works the same way as the WordPress export post/pages functionality. So it isn't doing anything out of the ordinary. It could be because of the large number of fields combined with the number of entries. Are you on a shared host? It could be a performance issue. </p> https://legacy.forums.gravityhelp.com/topic/entries-not-exporting#post-21821 Mon, 28 Mar 2011 15:12:27 +0000 dfrayne 21821@https://legacy.forums.gravityhelp.com/ <p>About a week ago I was able to successfully export/download the entries CSV file, but today the timer wheel keeps spinning and I get no file. I am using GF 1.4.5 and have tried it with Safari and Firefox. I am able to download the entries CSV from another site on the same server. I wonder if it has to do with the size of the CSV file being generated? There's about 17,000 entries with about 28 fields in the form. How long should I wait for the file? Or might it be another issue? </p>