https://legacy.forums.gravityhelp.com/topic/entry-notification-not-being-sent-out Gravity Support Forums Topic: Entry Notification Not being Sent Out en-US Mon, 20 Apr 2026 05:19:14 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/entry-notification-not-being-sent-out#post-33574 Thu, 25 Aug 2011 16:31:39 +0000 Carl Hancock 33574@https://legacy.forums.gravityhelp.com/ <p>This issue turned out to be an extra space at the end of the PayPal email entered in the PayPal Add-On settings. We will be updating the PayPal Add-On to make sure any extra spaces are trimmed in the next release. </p> https://legacy.forums.gravityhelp.com/topic/entry-notification-not-being-sent-out#post-33535 Thu, 25 Aug 2011 09:11:29 +0000 Field2 33535@https://legacy.forums.gravityhelp.com/ <p>Hi Carl,<br /> I just sent you an email. Again, thanks for all of your help! </p> https://legacy.forums.gravityhelp.com/topic/entry-notification-not-being-sent-out#post-33507 Wed, 24 Aug 2011 21:03:15 +0000 Carl Hancock 33507@https://legacy.forums.gravityhelp.com/ <p>It's possible. We can look into this and debug the IPN but in order to do so we would need the following information:</p> <p>- WordPress admin login<br /> - FTP login</p> <p>You can send this information to me directly at <a href="mailto:carl@rocketgenius.com">carl@rocketgenius.com</a> and reference this forum post and we can take a look tomorrow and debug the IPN notifications to see why they aren't being processed. </p> https://legacy.forums.gravityhelp.com/topic/entry-notification-not-being-sent-out#post-33504 Wed, 24 Aug 2011 19:30:14 +0000 Field2 33504@https://legacy.forums.gravityhelp.com/ <p>Hi Carl, I went to my IPN history and it's showing that the notifications have sent, yet in the gravity form it says that it's still processing. Do you think the web server is blocking the IPN?<br /> Thanks for your help! </p> https://legacy.forums.gravityhelp.com/topic/entry-notification-not-being-sent-out#post-33477 Wed, 24 Aug 2011 16:56:36 +0000 Carl Hancock 33477@https://legacy.forums.gravityhelp.com/ <p>Login to your PayPal account and go to the IPN History and see what the history tells you. You can see the IPN requests. See if they are failing or not. Typically IPN issues are going to be web server issues blocking the IPN process. </p> https://legacy.forums.gravityhelp.com/topic/entry-notification-not-being-sent-out#post-33471 Wed, 24 Aug 2011 16:41:27 +0000 Field2 33471@https://legacy.forums.gravityhelp.com/ <p>Yup. That's it. They're all marked as processing. Is there a reason why the IPN wouldn't be communicating back to the site? I have the IPN setup in paypal URL going to <a href="http://www.myserve.net/?page=gf_paypal_ipn" rel="nofollow">http://www.myserve.net/?page=gf_paypal_ipn</a> and have checked the "Receive IPN messages (Enabled)". In the paypal plugin setup, I have checked the "Confirm that your have configured your PayPal account to enable IPN". </p> https://legacy.forums.gravityhelp.com/topic/entry-notification-not-being-sent-out#post-33444 Wed, 24 Aug 2011 15:01:14 +0000 Carl Hancock 33444@https://legacy.forums.gravityhelp.com/ <p>Are the Entries for the form being marked as Paid/Approved when a payment is made? Or do they still say Processing? If they still say Processing then that is why. PayPal IPN isn't communicating back to your site and marking the entries as paid. </p> https://legacy.forums.gravityhelp.com/topic/entry-notification-not-being-sent-out#post-33399 Wed, 24 Aug 2011 08:40:15 +0000 Field2 33399@https://legacy.forums.gravityhelp.com/ <p>Yes. When we uncheck the paypal option "Send admin notification only when payment is received. ", we receive a form entry notification. When the paypal option is checked, we receive paypal confirmation but not the entry form confirmation. </p> https://legacy.forums.gravityhelp.com/topic/entry-notification-not-being-sent-out#post-33333 Tue, 23 Aug 2011 16:07:37 +0000 Carl Hancock 33333@https://legacy.forums.gravityhelp.com/ <p>You first need to see if notifications are working normally. With a non-PayPal form do you receive the admin notifications? </p> https://legacy.forums.gravityhelp.com/topic/entry-notification-not-being-sent-out#post-33304 Tue, 23 Aug 2011 11:09:10 +0000 Field2 33304@https://legacy.forums.gravityhelp.com/ <p>I have a problem with the paypal plugin. I want paypal and wordpress to email me when a form has been submitted. The form notification is not being sent out when the "Send admin notification only when payment is received. " paypal option is checked. I only receive a paypal confirmation email. I need both the paypal confirmation email and the form entry notification sent. Is there a way to accomplish this? Thanks! </p>