https://legacy.forums.gravityhelp.com/topic/error-saving-form Gravity Support Forums Topic: Error saving form en-US Sat, 04 Apr 2026 06:59:34 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/error-saving-form#post-70192 Wed, 08 Aug 2012 14:38:02 +0000 lidija-z 70192@https://legacy.forums.gravityhelp.com/ <p>Hi Alex, and thank you for the reply.</p> <p>In couple of my numerous attempts to make the plugin work I also tried to uninstall it by Settings -&gt; Uninstall option. If that built-in option really does work, meaning it forces the plugin to re-create the database tables afterwards, maybe I happened to use it before I solved the database collation issue so the tables didn't create because of that initial problem.<br /> I really cannot remember at which point have I used Uninstall option in plugin (I just know it was two or three attempts), because I have been re-installing it at least 15 times through past 2 days.</p> <p>Anyhow, I hope my feedback will help you in making this plugin even better, you have cleared some things to me now and thank you for taking time to reply. </p> https://legacy.forums.gravityhelp.com/topic/error-saving-form#post-70107 Wed, 08 Aug 2012 09:04:11 +0000 Alex Cancado 70107@https://legacy.forums.gravityhelp.com/ <p>The database is updated when the plugin version changes or when you click the "Uninstall" button on the Form -&gt; Settings page.<br /> So uninstalling and installing it from WordPress will not force those tables to be created. Lets hope there isn't a next time, but if it does happen again, simply go to Form -&gt; Settings and "Uninstall" the plugin from there. If you do that, Gravity Forms will attempt to create the tables again.</p> <p>Having said that, it does make sense to try updating the database when the plugin is uninstalled/installed from WordPress. I will be looking at what it will take to make that enhancement. </p> https://legacy.forums.gravityhelp.com/topic/error-saving-form#post-70032 Tue, 07 Aug 2012 21:23:34 +0000 lidija-z 70032@https://legacy.forums.gravityhelp.com/ <p>Thank you too! </p> https://legacy.forums.gravityhelp.com/topic/error-saving-form#post-70027 Tue, 07 Aug 2012 21:15:29 +0000 Chris Hajer 70027@https://legacy.forums.gravityhelp.com/ <p>I'm with you. If we can improve the process and catch more errors, we'd love to. Thank you again. </p> https://legacy.forums.gravityhelp.com/topic/error-saving-form#post-70024 Tue, 07 Aug 2012 21:06:19 +0000 lidija-z 70024@https://legacy.forums.gravityhelp.com/ <p>No problem. The issue is solved anyway, I'd just like to know the possible cause. </p> https://legacy.forums.gravityhelp.com/topic/error-saving-form#post-70023 Tue, 07 Aug 2012 20:58:47 +0000 Chris Hajer 70023@https://legacy.forums.gravityhelp.com/ <p>Someone will update the topic here. Sorry for your frustration. </p> https://legacy.forums.gravityhelp.com/topic/error-saving-form#post-70019 Tue, 07 Aug 2012 20:40:26 +0000 lidija-z 70019@https://legacy.forums.gravityhelp.com/ <p>No problem :)<br /> I'm curious about their feedback so please post it here if that's not too much of a fuss :) </p> https://legacy.forums.gravityhelp.com/topic/error-saving-form#post-70017 Tue, 07 Aug 2012 20:37:09 +0000 Chris Hajer 70017@https://legacy.forums.gravityhelp.com/ <p>I've asked one of the developers for their feedback. Thank you for taking the time to post your experience. </p> https://legacy.forums.gravityhelp.com/topic/error-saving-form#post-70014 Tue, 07 Aug 2012 20:34:24 +0000 lidija-z 70014@https://legacy.forums.gravityhelp.com/ <p>Yes, I could not save any form whatsoever. BUT, I have found both the problem and the solution. For the explanation's sake, let's call the problematic site - site#1</p> <p>Since I have three more sites running on wordpress, I have installed Gravity forms on my another WP multilingual site (let's call it site#2) just to check what's going on. And there, it worked just fine: installed correctly and saved forms correctly. </p> <p>Since the initial Gravity Forms installation problem (which I have c/p in my second post) said it had problems with creating tables (CREATE TABLE wp_rg_* errors) I guessed the problem lied there.</p> <p>Then, after installing GF on site#2, I logged into the site#1 and site#2 cPanel, went to PhpMyAdmin and checked which new tables had the plugin created in my site#2 database. And they there were: wp_rg_* tables which still did not exist in my site#1 database (not even after several re-installs of the plugin). And the system threw error on creating those tables.</p> <p>So I have selected above mentioned, newly-created tables from site#2 database, exported them and imported them back into site#1 database. </p> <p>And now it works. </p> <p>How I see this:<br /> The problem with the Gravity Forms plugin was that it attempted to create database tables only after the first, clean install. After it failed, due to charset problems - it never tried again to create them (not even after I resolved the tables and database collation problem). Why?</p> <p>You, as the developers, just have to figure out (and let me know, if that is not a problem) - is that a bug in the plugin or it does not try to re-create tables on any but the first (clean) install due to some SQL data integrity protection?<br /> Why doesn't the plugin (after uninstall and on re-install) try to check if the tables exist in the database, and re-create them again if they are not there? </p> <p>I just used common sense, analyzed DB errors I copy/pasted in my second post and luckily had another WP site to compare database to. But, if the plugin just checked for the tables on re-install, and just threw any warning or DB table error note - wouldn't that help to solve many 'Error saving form' problems like this one was in the first place? Is that possible to implement in the future?</p> <p>Thank you for you answers. :) </p> https://legacy.forums.gravityhelp.com/topic/error-saving-form#post-70006 Tue, 07 Aug 2012 19:43:47 +0000 Chris Hajer 70006@https://legacy.forums.gravityhelp.com/ <p>It sounds like you have made progress? Gravity Forms is installed without error. But now you have a different problem: you cannot save forms? Is that accurate? What happens when you try to save a form? Is there an error displayed? </p>