https://legacy.forums.gravityhelp.com/topic/export-problems Gravity Support Forums Topic: Export problems en-US Tue, 14 Apr 2026 08:34:02 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/export-problems#post-6486 Mon, 21 Jun 2010 10:23:55 +0000 Carl Hancock 6486@https://legacy.forums.gravityhelp.com/ <p>@daniel05 Export issues are always web server related. If the export itself is taking a while then there is a performance issue on the web server side. It could be a timeout issue. The download window works via ajax so if what it is trying to do times out, the download will never occur. You may want to check the PHP timeout setting on those sites. </p> https://legacy.forums.gravityhelp.com/topic/export-problems#post-6476 Sun, 20 Jun 2010 20:19:55 +0000 Daniel 6476@https://legacy.forums.gravityhelp.com/ <p>Hi Carl,</p> <p>Was there a fix for this issue. I have the same problem. My client can not export files at all while I can but it takes 5-8 mins before the download window pops up. The export file is just over a 100kb and permissions are correct according to this forum thread. </p> <p>Thanks! </p> https://legacy.forums.gravityhelp.com/topic/export-problems#post-4577 Fri, 09 Apr 2010 11:25:38 +0000 Carl Hancock 4577@https://legacy.forums.gravityhelp.com/ <p>@templesct Can you send us over an admin login for this site so we can replicate the issue on our end and determine the problem? Please reference this forum thread. You can do so using the Contact Us form. Thanks! </p> https://legacy.forums.gravityhelp.com/topic/export-problems#post-4576 Fri, 09 Apr 2010 11:21:30 +0000 templesct 4576@https://legacy.forums.gravityhelp.com/ <p>I am having problems exporting with firefox but using safari the file downloaded as expected. Could there be a bug in the way the export file initiates the download? </p> https://legacy.forums.gravityhelp.com/topic/export-problems#post-4522 Wed, 07 Apr 2010 17:44:42 +0000 Carl Hancock 4522@https://legacy.forums.gravityhelp.com/ <p>Does your web host have PHP Safe Mode turned ON? If so this can cause problems with files and folders being created. </p> https://legacy.forums.gravityhelp.com/topic/export-problems#post-4515 Wed, 07 Apr 2010 17:37:07 +0000 lwcaot 4515@https://legacy.forums.gravityhelp.com/ <p>I am also having a similar problem. It seems that all works fine, then I see in the status bar a brief request to the server and then nothing. I didn't have the folder structure mentioned above so I manually created it with the appropriate permissions. Still no luck. </p> https://legacy.forums.gravityhelp.com/topic/export-problems#post-4473 Tue, 06 Apr 2010 09:45:00 +0000 Carl Hancock 4473@https://legacy.forums.gravityhelp.com/ <p>It does write a physical file to your server, however it should redirect the link so that you then download that file. For some reason it is not working on your browser.</p> <p>We will be overhauling the export process in the future so that it writes the export and then lists your exports and then you can download them from there. </p> https://legacy.forums.gravityhelp.com/topic/export-problems#post-4461 Mon, 05 Apr 2010 21:44:50 +0000 JeremyHWLLC 4461@https://legacy.forums.gravityhelp.com/ <p>Hey, I have been having the same problem. Apparently they don't download like a normal file would, into your downloads folder on my computer. Instead, they download into a folder in the FTP files in wp-content &gt; uploads &gt; gravity forms &gt; and finally a folder named "1". I just found all my attempted export .csv files in there.</p> <p>I will post this in the export bug forum as well. Someone had this same problem there. </p> https://legacy.forums.gravityhelp.com/topic/export-problems#post-4357 Tue, 30 Mar 2010 11:23:10 +0000 Carl Hancock 4357@https://legacy.forums.gravityhelp.com/ <p>So the file is being created on your server, it just isn't downloading when you click on the export button? </p> https://legacy.forums.gravityhelp.com/topic/export-problems#post-4347 Tue, 30 Mar 2010 04:37:48 +0000 Lluis Conejeros 4347@https://legacy.forums.gravityhelp.com/ <p>Thak you for your answer but I have the same problem.</p> <p>I check all files permisions:</p> <p>Uploads folder is set to 777<br /> gravity_folder is created and set to 777</p> <p>When I export it create the form create a file with .cvs but I thought that that file will download without a ftp contention.</p> <p>What I do wrong?</p> <p>Do you recomend to uninstall the pluggin and reinstall again?</p> <p>Thank you Carl. </p>