https://legacy.forums.gravityhelp.com/topic/form-entries-not-being-emailed Gravity Support Forums Topic: Form Entries Not Being Emailed en-US Sun, 19 Apr 2026 22:07:42 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/form-entries-not-being-emailed#post-72527 Fri, 24 Aug 2012 17:03:33 +0000 Rob Harrell 72527@https://legacy.forums.gravityhelp.com/ <p>Cool, glad you got it sorted. Thanks for letting us know. </p> https://legacy.forums.gravityhelp.com/topic/form-entries-not-being-emailed#post-72526 Fri, 24 Aug 2012 16:56:05 +0000 tumbletimefun 72526@https://legacy.forums.gravityhelp.com/ <p>I think it was a mixture of many things. Just keep trying different setting and now everything is working great. Thanks for the quick response. </p> https://legacy.forums.gravityhelp.com/topic/form-entries-not-being-emailed#post-72523 Fri, 24 Aug 2012 16:37:04 +0000 Rob Harrell 72523@https://legacy.forums.gravityhelp.com/ <p>As far as notifications go, Gravity Forms does not actually send the email notifications. That is 100% handled by your web server. Gravity Forms uses the WordPress wp_mail() function, a built in WordPress function, to ask your web server to send the email notification.</p> <p>This can happen when you do things such as configure the Send From address of email notifications to an email address that does not use the same domain name as the web site itself. Also, sometimes they can get spammed. Have you ruled these out already?</p> <p>After that, it is entirely up to your web server to reliably send the email. Unfortunately, many web hosts are simply unreliable at handling email properly when sent via PHP. This results in unreliable performance.</p> <p>The most reliable way to configure WordPress to handle sending email is going to be to use SMTP. You would do this by installing the WP Mail SMTP plugin and then contacting your web host to get the appropriate SMTP settings. You would then need to configure the Send From of your notifications so that it uses an address associated with that SMTP account. I see you have tried this already, so the only other thing I can offer to you to try would be to test for theme/plugin conflicts:</p> <p><a href="http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict" rel="nofollow">http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict</a> </p> https://legacy.forums.gravityhelp.com/topic/form-entries-not-being-emailed#post-72522 Fri, 24 Aug 2012 16:31:35 +0000 tumbletimefun 72522@https://legacy.forums.gravityhelp.com/ <p>I gone thru the forum and this is not discussed much. The form entries are being logged but the notification to administrator is not being sent/received. Check spam and installed WP Mail SMTP. That all tests out just fine. Need some guidance as we just move to another host account with same provider (HostGator). They have confirmed everything for email is setup as SMTP.</p> <p><a href="http://www.kidstimexpress.com/contact-us-2/" rel="nofollow">http://www.kidstimexpress.com/contact-us-2/</a> </p>