https://legacy.forums.gravityhelp.com/topic/form-is-inaccesible-front-and-backend Gravity Support Forums Topic: Form is Inaccesible (front and backend) en-US Mon, 20 Apr 2026 12:05:53 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/form-is-inaccesible-front-and-backend#post-361833 Thu, 04 Jul 2013 13:33:38 +0000 David Peralty 361833@https://legacy.forums.gravityhelp.com/ <p>If you could send me the admin login details, ftp details and database details, I could get one of our developers to take a look. Please send it all to <a href="mailto:peralty@rocketgenius.com">peralty@rocketgenius.com</a> and include a link to this thread so I know why I received it all. All my best! </p> https://legacy.forums.gravityhelp.com/topic/form-is-inaccesible-front-and-backend#post-360455 Wed, 03 Jul 2013 17:47:42 +0000 Chris 360455@https://legacy.forums.gravityhelp.com/ <p>Yeah, they were doing a mass change throughout the website for that same text and just didn't realize that this certain piece of data was "special" </p> https://legacy.forums.gravityhelp.com/topic/form-is-inaccesible-front-and-backend#post-360445 Wed, 03 Jul 2013 17:38:55 +0000 David Peralty 360445@https://legacy.forums.gravityhelp.com/ <p>It is unusual that a change like that would cause such a problem, but they should have done so through the form builder rather than the database. Serialized data is super touchy. I've sent an e-mail to our development team to look at this thread. </p> https://legacy.forums.gravityhelp.com/topic/form-is-inaccesible-front-and-backend#post-360431 Wed, 03 Jul 2013 17:23:22 +0000 Chris 360431@https://legacy.forums.gravityhelp.com/ <p>I guess... the only thing someone did was edit one single word in the "wp_rg_form_meta &gt; notifications column" for this particular form. That word was "The" to "the" which completely broke the form. </p> https://legacy.forums.gravityhelp.com/topic/form-is-inaccesible-front-and-backend#post-360424 Wed, 03 Jul 2013 17:20:58 +0000 David Peralty 360424@https://legacy.forums.gravityhelp.com/ <p>Someone broke things pretty badly, eh? I don't know how to export the data any other way and keep it usable. I'll ping our development team as they might have suggestions. </p> https://legacy.forums.gravityhelp.com/topic/form-is-inaccesible-front-and-backend#post-360416 Wed, 03 Jul 2013 17:18:22 +0000 Chris 360416@https://legacy.forums.gravityhelp.com/ <p>Due to the issues of the form, the data export option does not work for this form... (but the data is still in the actual database) </p> https://legacy.forums.gravityhelp.com/topic/form-is-inaccesible-front-and-backend#post-360408 Wed, 03 Jul 2013 17:13:33 +0000 David Peralty 360408@https://legacy.forums.gravityhelp.com/ <p>You can export the data using the Export Entries option in our Import/Export system. You won't be able to re-import the data, but at least you'll be able to have a copy of it you can use. </p> https://legacy.forums.gravityhelp.com/topic/form-is-inaccesible-front-and-backend#post-360406 Wed, 03 Jul 2013 17:12:20 +0000 Chris 360406@https://legacy.forums.gravityhelp.com/ <p>I was able to export the form just fine and import it which created a duplicate of the form so it can work from here on out.</p> <p>Is there a logical way to export the entry data from the old form in the database that makes sense?</p> <p>Thanks </p> https://legacy.forums.gravityhelp.com/topic/form-is-inaccesible-front-and-backend#post-360315 Wed, 03 Jul 2013 16:11:43 +0000 David Peralty 360315@https://legacy.forums.gravityhelp.com/ <p>If there isn't a backup, and the meta recovery didn't work, you are probably going to have to recreate the form. </p> https://legacy.forums.gravityhelp.com/topic/form-is-inaccesible-front-and-backend#post-360314 Wed, 03 Jul 2013 16:08:47 +0000 Chris 360314@https://legacy.forums.gravityhelp.com/ <p>and hypothetically, if there isn't a backup? This form is pretty new and I'm not sure they have the backups for it yet. </p>