https://legacy.forums.gravityhelp.com/topic/form-not-being-saved Gravity Support Forums Topic: Form not being saved en-US Sun, 19 Apr 2026 18:25:23 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/form-not-being-saved#post-43330 Wed, 07 Dec 2011 13:31:34 +0000 Carl Hancock 43330@https://legacy.forums.gravityhelp.com/ <p>@labfit The problem with the user above is his WordPress database was using a bad character set. The necessary Gravity Forms tables were unable to be created because of that.</p> <p>Please create a new post for your issue as it's likely not related to this users, and even if it is the same problem you should open a new request. Create a new post and provide as much detail as you can on the issue. </p> https://legacy.forums.gravityhelp.com/topic/form-not-being-saved#post-43290 Wed, 07 Dec 2011 00:29:09 +0000 labfit 43290@https://legacy.forums.gravityhelp.com/ <p>I am also having the same problem. What was the solution by the web host? </p> https://legacy.forums.gravityhelp.com/topic/form-not-being-saved#post-41558 Fri, 18 Nov 2011 16:11:17 +0000 Carl Hancock 41558@https://legacy.forums.gravityhelp.com/ <p>This appears to be a database issue. When Gravity Forms is activated your MySQL server is returning a bunch of errors. We haven't encountered this issue before.</p> <p>See this screenshot:</p> <p><a href="http://dl.dropbox.com/u/185347/Slingshot/Pictures/Screen%20Shot%202011-11-18%20at%203.09.03%20PM.png" rel="nofollow">http://dl.dropbox.com/u/185347/Slingshot/Pictures/Screen%20Shot%202011-11-18%20at%203.09.03%20PM.png</a></p> <p>You are going to need to discuss this with your web host. Let me know how it goes, if there is something we can do on our end after discussing this with your web host we'll be glad to help. </p> https://legacy.forums.gravityhelp.com/topic/form-not-being-saved#post-41536 Fri, 18 Nov 2011 11:41:40 +0000 anshultewari 41536@https://legacy.forums.gravityhelp.com/ <p>Hi, could you just confirm the receipt of the email? I am sorry to bother, but we need to make our forms live ASAP. Looking forward to use the fabulous Gravity forms :-) Cheers! </p> https://legacy.forums.gravityhelp.com/topic/form-not-being-saved#post-41395 Thu, 17 Nov 2011 08:48:25 +0000 anshultewari 41395@https://legacy.forums.gravityhelp.com/ <p>Okay! I have sent the details to you. Could you please check? My email ID is <a href="mailto:anshultewari@youthkiawaaz.com">anshultewari@youthkiawaaz.com</a></p> <p>Just check spam in case you din't receive it :-)</p> <p>Eagerly awaiting a solution. </p> https://legacy.forums.gravityhelp.com/topic/form-not-being-saved#post-41324 Wed, 16 Nov 2011 16:45:54 +0000 Carl Hancock 41324@https://legacy.forums.gravityhelp.com/ <p>@anshultewari We will have to debug this issue directly on your site. Nobody else is experiencing this issue and it's unique to your site or server configuration.</p> <p>I am going to need the following information:</p> <p>- URL for the site with the issue<br /> - WordPress admin login for the site with the issue<br /> - FTP login for the site with the issue</p> <p>You can send this information to me directly at <a href="mailto:carl@rocketgenius.com">carl@rocketgenius.com</a> and include a link to this forum post so I know what it is in reference to.</p> <p>This isn't a Gravity Forms issue, it's a server/site issue related to your WordPress install. We can look into it and determine the issue but we will need the information I outlined above to do so. </p> https://legacy.forums.gravityhelp.com/topic/form-not-being-saved#post-41251 Wed, 16 Nov 2011 06:04:17 +0000 anshultewari 41251@https://legacy.forums.gravityhelp.com/ <p>Yes it encounters the same problem. This is a new installation of Gravity Forms which I bought just yesterday. I am not using any HTML or scripts in the fields.</p> <p>Same error again and again. It still says "There was an error while saving your form. Please contact our support team." What should I do? </p> https://legacy.forums.gravityhelp.com/topic/form-not-being-saved#post-41173 Tue, 15 Nov 2011 16:34:30 +0000 Carl Hancock 41173@https://legacy.forums.gravityhelp.com/ <p>This issue is going to be an issue specific to your site or server setup.</p> <p>Is this a new installation of Gravity Forms or was this an existing installation that you recently updated to a new version of Gravity Forms?</p> <p>Are you trying to use any HTML or scripts of any kind within the fields that you have added or does it happen when you try to do anything using the form editor?</p> <p>Try this...</p> <p>- Create a new form<br /> - Name the Form "Testing" or something unique like that<br /> - Add a Single Input field to the form<br /> - Save the form</p> <p>Does the form save or do you encounter this error? </p> https://legacy.forums.gravityhelp.com/topic/form-not-being-saved#post-41152 Tue, 15 Nov 2011 15:23:36 +0000 anshultewari 41152@https://legacy.forums.gravityhelp.com/ <p>I have tried deactivating all plugins and then trying. I have tried deactivating the theme as well. Nothing works. </p> https://legacy.forums.gravityhelp.com/topic/form-not-being-saved#post-41143 Tue, 15 Nov 2011 14:05:41 +0000 anshultewari 41143@https://legacy.forums.gravityhelp.com/ <p>Hi, after creating the form, whenever I save it, it says: There was an error while saving your form. Please contact our support team.</p> <p>I have put the license key and have also added the reCaptcha details. Please help me out. </p>