https://legacy.forums.gravityhelp.com/topic/form-not-passing-to-paypal Gravity Support Forums Topic: Form not passing to PayPal en-US Mon, 20 Apr 2026 10:11:28 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/form-not-passing-to-paypal#post-174317 Sun, 17 Mar 2013 13:26:57 +0000 Chris Hajer 174317@https://legacy.forums.gravityhelp.com/ <p>I did not look into it. Please contact that plugin author. </p> https://legacy.forums.gravityhelp.com/topic/form-not-passing-to-paypal#post-172919 Sat, 16 Mar 2013 00:10:57 +0000 tanzen 172919@https://legacy.forums.gravityhelp.com/ <p>Ah that's it then. Did you identify what exactly is causing the conflict in that 3rd party plugin? If so, I'll notify the author on GitHub.</p> <p>Thanks. </p> https://legacy.forums.gravityhelp.com/topic/form-not-passing-to-paypal#post-172587 Fri, 15 Mar 2013 17:35:13 +0000 Chris Hajer 172587@https://legacy.forums.gravityhelp.com/ <p>In your staging site, I was able to determine that the plugin conflict is from the "Coupons for Gravity Forms" 3rd party plugin. Please disable that at your live site and test your form again.</p> <p>I left the staging site with all your plugins active except the coupon one, and I was directed properly to PayPal. </p> https://legacy.forums.gravityhelp.com/topic/form-not-passing-to-paypal#post-171922 Fri, 15 Mar 2013 02:53:24 +0000 tanzen 171922@https://legacy.forums.gravityhelp.com/ <p>Send you login details to the staging site, so you can have another look at it. Thanks. </p> https://legacy.forums.gravityhelp.com/topic/form-not-passing-to-paypal#post-169962 Wed, 13 Mar 2013 12:00:16 +0000 tanzen 169962@https://legacy.forums.gravityhelp.com/ <p>I have disabled Pippity altogether, but the form is still not submitting. </p> https://legacy.forums.gravityhelp.com/topic/form-not-passing-to-paypal#post-169600 Wed, 13 Mar 2013 06:10:40 +0000 Chris Hajer 169600@https://legacy.forums.gravityhelp.com/ <p>I guess the question then is what is different about these two forms which would make one work on your site but not the other. Have you already checked for theme and plugin conflicts using these instructions <a href="http://rkt.gs/testing" rel="nofollow">http://rkt.gs/testing</a> ?</p> <p>The other thing I noticed is that the enhanced interface for the drop down does not work in the form preview. If I remove the pippity script, that total appears, and the enhanced interface works as well. </p> https://legacy.forums.gravityhelp.com/topic/form-not-passing-to-paypal#post-169266 Tue, 12 Mar 2013 23:25:30 +0000 tanzen 169266@https://legacy.forums.gravityhelp.com/ <p>Hmm that's quite strange, my other form which is not much different works fine: <a href="http://www.wpmayor.com/services/wordpress-site-review-audit/" rel="nofollow">http://www.wpmayor.com/services/wordpress-site-review-audit/</a> </p> https://legacy.forums.gravityhelp.com/topic/form-not-passing-to-paypal#post-169163 Tue, 12 Mar 2013 21:42:27 +0000 Chris Hajer 169163@https://legacy.forums.gravityhelp.com/ <p>I installed the logging add-on and this was logged:<br /> <pre><code>2013-03-13 2:34:51 - DEBUG --&gt; NOT sending to PayPal: The price is either zero or the gform_paypal_query filter was used to remove the querystring that is sent to PayPal.</code></pre> <p>The entries also have $0 for the total. So, something on your site is changing the total from your product price to zero and that is why the transaction is not being sent to PayPal. Please start by checking for theme and plugin conflicts using these instructions <a href="http://rkt.gs/testing" rel="nofollow">http://rkt.gs/testing</a> </p> https://legacy.forums.gravityhelp.com/topic/form-not-passing-to-paypal#post-169160 Tue, 12 Mar 2013 21:35:25 +0000 Chris Hajer 169160@https://legacy.forums.gravityhelp.com/ <p>I logged in to your site and tried this form from the form preview. No matter what option I tried, I never got the total to change. It was always zero and would never be sent to PayPal. I see one JavaScript error on the form preview, and it's coming from another plugin (Pippity):</p> <pre><code>Timestamp: 3/12/2013 8:28:51 PM Error: ReferenceError: PTY_AJAX is not defined Source File: <a href="http://wpmayor.wpengine.netdna-cdn.com/wp-content/plugins/pippity/js/pippity.js?ver=3.5.1" rel="nofollow">http://wpmayor.wpengine.netdna-cdn.com/wp-content/plugins/pippity/js/pippity.js?ver=3.5.1</a> Line: 28</code></pre> <p>Have you already ruled out theme and plugin conflicts by using these troubleshooting steps? <a href="http://rkt.gs/testing" rel="nofollow">http://rkt.gs/testing</a> </p> https://legacy.forums.gravityhelp.com/topic/form-not-passing-to-paypal#post-168920 Tue, 12 Mar 2013 11:38:25 +0000 tanzen 168920@https://legacy.forums.gravityhelp.com/ <p>I've just sent Chris login details via email, you are free to login and take a look at it directly, I guess that's faster. Just let me know when you're done so I'll remove the user. </p>