https://legacy.forums.gravityhelp.com/topic/form-not-routing-to-paypal-correctly Gravity Support Forums Topic: Form not routing to paypal correctly en-US Sun, 19 Apr 2026 23:48:46 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/form-not-routing-to-paypal-correctly#post-70928 Mon, 13 Aug 2012 21:33:37 +0000 Rob Harrell 70928@https://legacy.forums.gravityhelp.com/ <p>No problem, glad to help out. </p> https://legacy.forums.gravityhelp.com/topic/form-not-routing-to-paypal-correctly#post-70923 Mon, 13 Aug 2012 20:18:03 +0000 MediaZenter 70923@https://legacy.forums.gravityhelp.com/ <p>Rob, thanks for the follow up on this issue. This fixed the issue for us. </p> https://legacy.forums.gravityhelp.com/topic/form-not-routing-to-paypal-correctly#post-70852 Mon, 13 Aug 2012 11:11:54 +0000 Rob Harrell 70852@https://legacy.forums.gravityhelp.com/ <p>Make sure that the email field is un-mapped in the PayPal Feed, as seen in this <a href="http://www.evernote.com/shard/s212/sh/fdeb5b7f-f25a-469c-a755-95346e5fde5d/a18839a0a6fb153f2be6d916d5f3fa8e" rel="nofollow">Screenshot</a> </p> https://legacy.forums.gravityhelp.com/topic/form-not-routing-to-paypal-correctly#post-70850 Mon, 13 Aug 2012 11:06:39 +0000 dbsweb 70850@https://legacy.forums.gravityhelp.com/ <p>Dana help! ... can you clarify this for me? I have a client getting this error now. What is "email field mapped in your paypal feed" ... where does that get undone? I don't see anything like that on the paypal end, and unlinking the email in gforms does not get very far (required field). </p> <p>FWIW, I was on the phone with paypal and they totally acknowledge they have a system wide problem with Donate "buttons" and email addresses being submitted that are not associated with a paypal account. Their workaround is not to use a Donate button (odd workaround ... isn't it?). </p> https://legacy.forums.gravityhelp.com/topic/form-not-routing-to-paypal-correctly#post-68233 Fri, 27 Jul 2012 13:03:23 +0000 Dana Cobb 68233@https://legacy.forums.gravityhelp.com/ <p>Hi, bestinntech,</p> <p>I have responded to your Priority Support request with something to try out. As you mentioned in that ticket, you are seeing a page which states "Sorry - your last action could not be completed". This may be due to an issue PayPal is currently having. If you have the email field mapped in your PayPal feed and the user who submits the form does not have a PayPal account, this message is being displayed. You can unmap the email field and it should work for this particular case. </p> https://legacy.forums.gravityhelp.com/topic/form-not-routing-to-paypal-correctly#post-68156 Thu, 26 Jul 2012 23:39:20 +0000 maryanne 68156@https://legacy.forums.gravityhelp.com/ <p>Oops sorry about that. </p> <p>Well, FYI turns out it was just an error with the browser cache. Cleared it and the problem went away.</p> <p>Thanks! </p> https://legacy.forums.gravityhelp.com/topic/form-not-routing-to-paypal-correctly#post-68152 Thu, 26 Jul 2012 23:04:56 +0000 Chris Hajer 68152@https://legacy.forums.gravityhelp.com/ <p>To the last two members - please begin new topics for your issues, and post a link to your website, so we can take a look at it. It's difficult to provide individual support to multiple people in one topic and invariably, something is lost in the process. Thank you. </p> https://legacy.forums.gravityhelp.com/topic/form-not-routing-to-paypal-correctly#post-68116 Thu, 26 Jul 2012 18:17:41 +0000 maryanne 68116@https://legacy.forums.gravityhelp.com/ <p>I'm having this problem as well. I get a 400 Bad Request error in the browser. "Size of a request header field exceeds server limit." </p> <p>I'm also going to send a login to Rob@</p> <p>Thanks for your help! </p> https://legacy.forums.gravityhelp.com/topic/form-not-routing-to-paypal-correctly#post-68080 Thu, 26 Jul 2012 14:11:12 +0000 coppertech 68080@https://legacy.forums.gravityhelp.com/ <p>I believe I am having a similar problem. I have also sent WP Admin access to rob@</p> <p>Answers ASAP would be great! Thanks for the help. </p> https://legacy.forums.gravityhelp.com/topic/form-not-routing-to-paypal-correctly#post-67427 Sun, 22 Jul 2012 09:09:51 +0000 Rob Harrell 67427@https://legacy.forums.gravityhelp.com/ <p>Can you send me a WP Admin login to <a href="mailto:rob@rocketgenius.com">rob@rocketgenius.com</a> and reference this post in your email. </p>