https://legacy.forums.gravityhelp.com/topic/form-not-sending-email Gravity Support Forums Topic: Form Not Sending Email en-US Sun, 19 Apr 2026 23:36:34 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/form-not-sending-email#post-74216 Thu, 06 Sep 2012 12:03:17 +0000 David Peralty 74216@https://legacy.forums.gravityhelp.com/ <p>Glad to hear it Will. We all owe the folks that made that plugin a great deal for their work. </p> https://legacy.forums.gravityhelp.com/topic/form-not-sending-email#post-74205 Thu, 06 Sep 2012 11:36:17 +0000 mrwilljackson 74205@https://legacy.forums.gravityhelp.com/ <p>I'd been experiencing recent problems with notifications as well (where they had worked on the past) the 'configure-smtp' plugin seemed to resolve the issue for me.</p> <p>cheers</p> <p>Will </p> https://legacy.forums.gravityhelp.com/topic/form-not-sending-email#post-73272 Thu, 30 Aug 2012 10:39:41 +0000 David Peralty 73272@https://legacy.forums.gravityhelp.com/ <p>This problem exists because Gravity Forms, like many plugins uses WordPress' built-in wp-mail.php file to send mail. If your host changes settings, or some program decides you've sent too many e-mails this way, you can start seeing issues. There are a myriad of factors that can go into causing these types of problems, but our solution of setting up a real SMTP gateway for e-mail to go through for WordPress seems to rectify all but the most stubborn of issues. </p> https://legacy.forums.gravityhelp.com/topic/form-not-sending-email#post-73249 Thu, 30 Aug 2012 09:01:14 +0000 mhorrocks 73249@https://legacy.forums.gravityhelp.com/ <p>Thanks Chris, I did this last night. Can you explain why this had never been a problem till the last couple of months? </p> https://legacy.forums.gravityhelp.com/topic/form-not-sending-email#post-73236 Thu, 30 Aug 2012 07:23:00 +0000 Chris Hajer 73236@https://legacy.forums.gravityhelp.com/ <p>Please try installing an SMTP plugin: it will help with email delivery. We normally recommend one of these two:</p> <p><a href="http://wordpress.org/extend/plugins/configure-smtp/" rel="nofollow">http://wordpress.org/extend/plugins/configure-smtp/</a><br /> <a href="http://wordpress.org/extend/plugins/wp-mail-smtp/" rel="nofollow">http://wordpress.org/extend/plugins/wp-mail-smtp/</a></p> <p>Reliable email delivery is a surprisingly complex problem:<br /> <a href="http://yoast.com/email-reliability/" rel="nofollow">http://yoast.com/email-reliability/</a> </p> https://legacy.forums.gravityhelp.com/topic/form-not-sending-email#post-73207 Wed, 29 Aug 2012 23:43:34 +0000 mhorrocks 73207@https://legacy.forums.gravityhelp.com/ <p>I'm a longtime user of gravity forms, and am also having notifications issues lately. We've noticed this across two or three forms - and its tachy - sometimes we'll get the notification and sometimes not. We are checking spam - not there. It appears the email is occasionally not coming through at all. Oddly enough, when I test the form that's giving me issues, it comes through just fine, to all notification addresses. I will install an SMTP plugin now, but I can't imagine why this is happening randomly, and after so many years of perfect usage. We are on google apps for our email server, and most of us strictly use webmail. PLEASE HELP!!! :) Thank you. </p> https://legacy.forums.gravityhelp.com/topic/form-not-sending-email#post-72832 Mon, 27 Aug 2012 22:55:23 +0000 Chris Hajer 72832@https://legacy.forums.gravityhelp.com/ <p>There are no specific tips. You need to have an SMTP server to use to send mail, which will normally require a username, password and possible a port, and any SSL/TLS setting. If the test fails, it's because this part is not set up correctly. Until it's configured, it will never send email from your WordPress site or Gravity Forms. </p> <p>Can you post the settings you are trying to use for the SMTP server (edit the password out with *** if you want.) </p> https://legacy.forums.gravityhelp.com/topic/form-not-sending-email#post-72819 Mon, 27 Aug 2012 18:28:42 +0000 robobobo 72819@https://legacy.forums.gravityhelp.com/ <p>Thanks for your reply David. I've installed <a href="http://wordpress.org/extend/plugins/wp-mail-smtp/" rel="nofollow">http://wordpress.org/extend/plugins/wp-mail-smtp/</a> to try and solve the problem. However I'm not certain how to configure it. I tried send a test email with the plugin, and it's failed every time. I've switched back and fort between using SMTP and the Mail() function.</p> <p>Have you any tips as to how to set this up to make it work?</p> <p>Cheers </p> https://legacy.forums.gravityhelp.com/topic/form-not-sending-email#post-72760 Mon, 27 Aug 2012 12:16:03 +0000 David Peralty 72760@https://legacy.forums.gravityhelp.com/ <p>This is a common issue. Gravity Forms uses the wp-mail.php (WordPress sendmail) functions, and if your server isn't configured in a way that allows you to use this, then Gravity Forms can't send notifications. Our recommendation is to install and configure a WordPress SMTP plugin to help force the send of an e-mail notification. </p> https://legacy.forums.gravityhelp.com/topic/form-not-sending-email#post-72759 Mon, 27 Aug 2012 12:05:21 +0000 robobobo 72759@https://legacy.forums.gravityhelp.com/ <p>I've been having some problems with <a href="http://www.rigimed.com" rel="nofollow">http://www.rigimed.com</a> - the contact form on the contact page doesn't send an email when you hit submit. The entries show up in the gravity forms backend, but an email is not sent to the specified address. I've tried this multiple times.</p> <p>The server is a windows based server as far as I know, so I'm wondering could this be causing it?</p> <p>Gravity forms seems happy with the server specs however so I'm slightly confused here.</p> <p>Any idea why it's not sending the email with the form data? I also have notifications turned on but still no email is sent, and I've triple checked the address their sending to.</p> <p>PHP Version 5.2.14<br /> MySQL Version 5.1.51<br /> WordPress Version 3.4.1<br /> Gravity Forms Version 1.6.4.5.4 </p> <p>Cheers </p>