Gravity Support Forums Topic: Form post body not accepting HTML

Gravity Support Forums Topic: Form post body not accepting HTML https://legacy.forums.gravityhelp.com/topic/form-post-body-not-accepting-html Gravity Support Forums Topic: Form post body not accepting HTML en-US Mon, 20 Apr 2026 08:04:06 +0000 http://bbpress.org/?v=1.0.1 <![CDATA[Search]]> q https://legacy.forums.gravityhelp.com/search.php RichardBest on "Form post body not accepting HTML" https://legacy.forums.gravityhelp.com/topic/form-post-body-not-accepting-html#post-31025 Wed, 27 Jul 2011 05:50:23 +0000 RichardBest 31025@https://legacy.forums.gravityhelp.com/ Thanks Carl. Will do. Incidentally, I just tested the same form on a different WordPress install with the nested ordered list code. This time I received this error message: <pre><code>Forbidden You don't have permission to access /test/ on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.</code></pre> I suspect this is indeed server related. Will now send you the logon and FTP logon. Many thanks Richard Carl Hancock on "Form post body not accepting HTML" https://legacy.forums.gravityhelp.com/topic/form-post-body-not-accepting-html#post-30965 Tue, 26 Jul 2011 11:20:39 +0000 Carl Hancock 30965@https://legacy.forums.gravityhelp.com/ @RichardBest Send us a WordPress admin login for the site AND an FTP login for the site via our Contact Us form and we can do some debugging. Reference this forum post when doing so. We'd have to debug this on your server, neither Chris or I can replicate it locally and we aren't located in the same location or using the same test servers... so it's definitely specific to your server or site. RichardBest on "Form post body not accepting HTML" https://legacy.forums.gravityhelp.com/topic/form-post-body-not-accepting-html#post-30948 Tue, 26 Jul 2011 03:51:27 +0000 RichardBest 30948@https://legacy.forums.gravityhelp.com/ Hi Chris The test form I'm using is very simple. I've stripped out extra fields to check whether they were causing the problem and they're not. Here's a link to the export file: <a href="http://dl.dropbox.com/u/10701887/gravityforms-export-2011-07-26.xml" rel="nofollow">http://dl.dropbox.com/u/10701887/gravityforms-export-2011-07-26.xml</a> The problem does seem to be caused by the nested lists. The following works (i.e., will submit): <code><li>blah</li></code> But, the following will not submit: <pre><code><ol> <li>blah</li> </ol></code></pre> I see no logical reason as to why that should be the case. I'm stumped. Even weirder that you can't emulate the problem as I have fresh installs of WP and GF. Thanks for any additional thoughts/help. Richard Chris Hajer on "Form post body not accepting HTML" https://legacy.forums.gravityhelp.com/topic/form-post-body-not-accepting-html#post-30944 Tue, 26 Jul 2011 02:15:52 +0000 Chris Hajer 30944@https://legacy.forums.gravityhelp.com/ Hi Richard. Something weird is going on. I posted your HTML to this form on my site twice: <a href="http://gravity.chrishajer.com/title-test/" rel="nofollow">http://gravity.chrishajer.com/title-test/</a> <a href="http://pastie.org/2272414" rel="nofollow">Post body without using a content template</a> (pastie) <a href="http://pastie.org/2272419" rel="nofollow">Post body with a content template</a> (pastie) My content template is simply: <pre><code><ol class="richardbest"> {Post Body:5} </ol></code></pre> I pasted in your entry exactly as you posted it here, both times. When using the content template, a whole bunch of extra stuff got added. Not sure if that is causing you a problem, but it was strange to see on my site. I was looking for an option to turn off auto-formatting, like you can when customizing the email notifications, but I could not find it. I'm using WordPress 3.2.1 and Twenty Eleven (child theme) with the following plugins: <a href="http://ottopress.com/2011/wordpress-3-2-beta-admin-tweak/" rel="nofollow">Embiggen Site Title</a> Gravity Forms 1.5.2.8     PayPal Add-on     User Registration Add-on My functions.php is empty except for a function which applies only to a different form with a gform_post_submission_2 hook. Very weird, although my experience was not the same as yours. Mine submitted fine. Maybe your form is more complex and that's causing problems on the host, with memory or something like that? Or mod_security or SELinux causing trouble? Maybe the list items are a red herring? Can you post a link to the form online on your server, or export the form as XML so we can try it? RichardBest on "Form post body not accepting HTML" https://legacy.forums.gravityhelp.com/topic/form-post-body-not-accepting-html#post-30939 Mon, 25 Jul 2011 22:28:37 +0000 RichardBest 30939@https://legacy.forums.gravityhelp.com/ Thanks Carl, Chris. I've checked for theme and plugin conflicts but am confident there is none. The problem appears across all 3 themes I have installed, including TwentyTen and TwentyEleven. I've deactivated all other plugins and the problem remains. I'm running the latest release versions of WP and GF. Interestingly, I've realised I can get the code snippet I gave you above to submit through the form. The problem I'm having is with more complicated submissions with nested lists, like this: <pre><code><li> Duration of Contract <ol> <li>Initial Contract Period: This Contract begins on the Commencement Date and continues for the duration of the Initial Contract Period unless terminated in accordance with clause [insert cross reference] or [insert cross reference].</li> <li>Option to extend Contract Period: <ol><li>The Initial Contract Period may be extended by the Customer for further period(s), specified in item [8] of the Contract Details (each an Option Period), on the terms and conditions then in effect, by giving written notice to the Contractor. Such notice must: <ol><li>be at least 30 days; or</li> <li>such other period as specified in item [9] of the Contract Details (Option Notice Period),</li></ol> before the end of the current Contract Period.</li> <li>Any extension exercised in accordance with this clause 3.2 takes effect from the end of the then current Contract Period.</li></ol></li> </ol> </li></code></pre> Would you mind trying this code on your site please and letting me know if it submits? Chris, I'm not running multisite. When the form submits, the screen/page simply refreshes as if I'd never submitted anything, i.e., the page and the empty form appear and there's no confirmation message. Chris Hajer on "Form post body not accepting HTML" https://legacy.forums.gravityhelp.com/topic/form-post-body-not-accepting-html#post-30932 Mon, 25 Jul 2011 19:13:42 +0000 Chris Hajer 30932@https://legacy.forums.gravityhelp.com/ @RichardBest - is this on a multisite installation? Also, does the form submit properly, but the post body is empty? Or are you getting a blank screen like a 500 Internal Server Error? I'm not clear on what "form entries just go white" means exactly. Thanks. Carl Hancock on "Form post body not accepting HTML" https://legacy.forums.gravityhelp.com/topic/form-post-body-not-accepting-html#post-30889 Mon, 25 Jul 2011 12:56:15 +0000 Carl Hancock 30889@https://legacy.forums.gravityhelp.com/ I'm unable to replicate this using a Post Body field and the data you included above. See screenshots below. Form Data: <a href="http://i.imgur.com/OI0bq.png" rel="nofollow">http://i.imgur.com/OI0bq.png</a> Entry Data: <a href="http://i.imgur.com/SjfDC.png" rel="nofollow">http://i.imgur.com/SjfDC.png</a> Post Data: <a href="http://i.imgur.com/hPJxY.png" rel="nofollow">http://i.imgur.com/hPJxY.png</a> The first thing I would suggest, which i'm sure you probably figured would be my first question, is to check for theme and plugin conflicts that could cause this by following these directions: <a href="http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict" rel="nofollow">http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict</a> The next question would be if you have any custom code in place using hooks that could be impacting the processing. RichardBest on "Form post body not accepting HTML" https://legacy.forums.gravityhelp.com/topic/form-post-body-not-accepting-html#post-30858 Mon, 25 Jul 2011 03:26:05 +0000 RichardBest 30858@https://legacy.forums.gravityhelp.com/ Hi guys I'm hoping you might be able to help out with a problem I'm having please. A form I'm deploying to submit posts won't accept HTML, like this: <code><li>Term: This Agreement shall commence on the Effective Date and end the day after the end of the Warranty Period, unless otherwise varied in accordance with clause [add cross reference].</li></code> When I try to submit a form with this in the post entry field the form entries just go white and nothing submits. I know there's no opening and closing UL or OL tags. That's deliberate as I'm picking them up in the index.php and single.php templates. (Might sound odd, but there's a reason for this.) Any ideas what might be causing this please? Many thanks. Richard